WestHouse Hotel New York

Great suite. Generally nice, although renovations are much needed. Was satisfactory for first 2 nights, and the the drama began. On our third night in the hotel we were awakened with a huge crashing noise. The next morning, without context, we were told that the terrace—where breakfast was served—-was closed for the day. Later we found out, by chance in the elevator with an employee, that a pipe had burst on the floor above us. Same day our heater and air conditioning went out (later we found out that it had been disabled due to the issue on the 24th floor) and wasn’t restored until 2 hours before checkout. The fourth night, from the suite above us, we were again awakened in the middle of the night with the sound of banging on the walls and floors. The next morning we were told that the people in the room were leaving that day, and apologies given for the noise. The fifth night, the noise started at 2330!! Called the reception, and were told the noise must be coming from outside of the hotel. At 0230, called again, to be told that the noise was not from the hotel and they couldn’t do anything. I went from the 23rd floor to the 24th, and found that they had a construction site going on in the rooms above us. Went to the reception in my PJ’s and was again told there was surely no construction going on in the hotel in the middle of the night. Demanded to speak with the night manager, and finally was told the truth: YES, they had been doing construction nonstop in the suite above ours for the past 3 days. Never even thought that it might bother anyone…or better, never cared what it meant to everyone else on the hotel. Supposedly, Paige (day manager) would contact TRIP.COM regarding a partial refund, but to date, nothing. For more than 600 USD (remember, an additional 100 USD per night comes on top of the price listed here) per night I would expect at least a quite clean place to rest my head. Absolutely ruined our trip.

Nice hotel,near the center , comfortable environment ,yummy food,will come again next time!

Bien pour un séjour d’affaires PDJ inclus par défaut Chambre très petite

床和枕頭非常舒服！我有點頸椎病且容易落枕，在西屋睡覺真的質量很好！

浴室沒排氣扇 酒店無游泳池

The hotel has nice staff and is clean. The breakfast is good as well, with bagels available every morning, which I loved. The gym is rather tiny, which I regretted, but it gets the job done. The hotel is situated in a great area with lots of highlights within walking distance. Public transport is also available right around the corner!

The staff were amazing. Friendly from the start and throughout our stay. You can’t beat the location, everything is at your feet from theaters to great dining spots, to Central Park etc WestHouse will be my new “go to”whenever I visit NYC. I came here on a friend’s recommendation and I will wholeheartedly recommend WestHouse to anyone O know traveling to NYC.

Wonderful stay the staff were friendly and personable. I was disappointed that the resort fee was sprung on us at check in. A bit of a damper on the start of a quick trip away. Other than that it was wonderful and would highly recommend the hotel. Great location, amenities and was clean and felt safe.

The hotel was very nice, the staff was very helpful and friendly. The bed was so comfortable. The morning breakfast and evening happy hour were also a big plus. Highly recommend!