Pengguna Tetamu
10 Mei 2023
I just had the worst experience ever in this place. I don't know why they keep saying that it's a Holiday Inn Hotel, because it's not anymore. I went over there in April 2023 with my family. My grandmother, who is almost seventy was with me and she made the reservation through a company that she has been a customer for years. When we arrived, I was suspicious, because all of the Holiday Inn signs were covered, and inside were a bunch of people wearing uniforms like the Army or something related. I asked the person who was at the front desk and they said the hotel was closed, and now it works as a kind of shelter. I called the number 718-7971133, one that I found on the Holiday Inn Website, and spent almost 30 minutes with an attendant who didn't solve my problem and she didn't admit the hotel doesn't exist anymore, and all the time I was in front of the hotel. I have sent an e-mail and nothing was resolved. We were exhausted and we went to another holiday inn that was close but no one could explain what had happened. After all the trouble, we needed to go to another hotel (Sheraton) and pay again for our reservation. We are seeing what action we'll need to take.
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