Ulasan Staypineapple, An Artful Hotel, Midtown New York

Jawapan daripada Pihak Penginapan: Thank you for your high rating and recognition of our prompt service. We're delighted to have met your expectations and look forward to providing you with another excellent stay in the future.Best regards,Andrew BrownGeneral Manager

Jawapan daripada Pihak Penginapan: Hello,Thank you so much for staying with us and taking he time to leave a review. We are so happy that you enjoyed everything about the hotel and hope to see you again soon.Cheers,Andrew Brown

Jawapan daripada Pihak Penginapan: Hello,Thank you for staying with us and taking the time to leave us a review and provide essentail feedback. I am sorry that the USB ports didnt work and our engineering team will get that sorted thanls to your feedback. We are happy that you enjoyed the hotel, location, amenities , and bed. We hope to have you back with us again for an even better experience.Yours in service,Andrew BrownGeneral Manager

Jawapan daripada Pihak Penginapan: Hello _TXUShn****..., Thank you taking the time to provide feedback. We really appreciate your great review. We look forward to having you as our guest again.Cheers,Andrew BrownGeneral Manager

Jawapan daripada Pihak Penginapan: Hello, Thank you so much for staying with us and taking the time to leave a review. We are so Happy that you enjoyed the hotel and hope to see you again. Cheers, Andrew BrownGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your experience with us. It is important for us to hear how our services are perceived, and we appreciate your perspective on the cleanliness and hygiene of our facilities. We're glad the local dining options were convenient for you, but we apologize for any disappointment with the amenities and facility offerings.We're sorry to hear about the noise disruptions from the garbage station and understand that this significantly impacted your comfort. This is certainly not the experience we want our guests to have, especially those who are sensitive sleepers. Your comments will prompt us to explore noise mitigation strategies as well as review potential higher floor accommodations or rooms facing away from the street for future guests seeking a quieter stay.We also take to heart your points regarding room sizing and pricing. Clarity is key for guest satisfaction, and we will endeavor to ensure that all information regarding room dimensions and associated costs is clear and upfront to avoid any potential misinterpretation.Your comfort and satisfaction are of utmost importance, and we hope you will give us another chance to meet and exceed your expectations.Warm regards,Andrew BrownGeneral Manager

Jawapan daripada Pihak Penginapan: Dear John981314,Thank you for taking the time to provide feedback on your recent encounter with our front desk team. I am truly sorry to hear that your experience did not reflect the warm and welcoming atmosphere we strive to provide all our guests. A smile and a thorough introduction to our hotel amenities are a crucial part of our service, and it seems we missed the mark during your check-in.Please accept our sincerest apologies for any impression of indifference you received. We want every guest to feel valued and well-informed from the moment they arrive, and it is disheartening to learn that we fell short. Rest assured, we will address this feedback directly with our front desk staff to ensure that our high standards of hospitality are consistently met.If there is anything we can do to improve your perception of Staypineapple, or if you would like more information about the facilities and services we offer, please don't hesitate to reach out. We value your patronage and hope to have the opportunity to welcome you back with the outstanding service you deserve and expect from us.Warm regards,Andrew BrownGeneral Manager

Jawapan daripada Pihak Penginapan: Hello,I am so sorry that you had issues during your stay. We did have a tech com to the hotel on the 13h to fix wifi issues that we were having on a few floors with access points. I see that you had a fahionista room and we do have a few room types and I belive you would find our celbrity and galmour rooms to your liking with a larger layout. We do hope that you would give us another chance for you to have a true pineappple exerience we are know for.Yours in service, Andrew BrownGeneral Manager