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The St. Regis New York
4.5/576 Ulasan

The St. Regis New York

Midtown New York|1.12km dari Japan Society
Two doormen stationed at the front entrance saw us retrieving our luggage from the cab trunk, but made no attempt to help. I had checked in a day earlier and was great full that the room was made available at 12 PM . They did tell us there was no view; I was okay with that as we are in NY regularly and at this trip it was not a priority. I haven’t stayed at this hotel in a few years, but remembered the excellent butler service and lovely accommodations, and was looking forward to it. The checkin felt like something one would expect at a Highway motel. No explanation of any services, no welcome drink, no Butler introductions, nobody accompanied you to the room or directed you to the elevator. The room had the tiniest window, with a curtain without a valance (# 1406) facing a wall a few feet away. No Natural light what so ever. The leather head rest on the bed was ripped on a couple of spots. It had only one not very comfortable lounge chair in a fairly large king room. So if you are a couple, you cannot even sit together for a cup of coffee. In the past at checkin the butler would introduce themselves, offer coffee , tea etc and make sure you were satisfied with the accommodations. We had ballet tickets for a matinee, so initially decided to just go with the flow. Went for a quick lunch at the Astor, paid around $170 for 2 ceaser salads, a bloody mary and a glass of Duvel Leroy Champagne. I have no problems paying premium prices for value , but $28 for a Bloody Mary with a celery stalk garnish and stoli vodka? They claimed to have invented it , but definitely not worth the price. When we returned back from the ballet and returned to the room , it seemed really depressing. They call it an interior room , but it could easily be in a windowless basement. We requested a room change and requested to speak to a manager. We were told the manager was downstairs and would call us back. We were going to dinner, so left the front desk our cell number. The manager ever returned the call. On our return when we requested a room change, we were told that they were completely sold out. At this point we were exhausted an decided to just let it go and returned to our room for a good nights sleep. It was around 10:30 PM, and there was a continuous loud rumbling sound. When we called the front desk , we were told that the noise was from their service elevator which was being used a lot that night as 2 of their 4 passenger elevators had been broken for a couple of days. They offered to now move us to another room. So at 11 Pm we had to get dressed and pack up to move to another room. The new room (1903), had a moldy smell. Got up next morning with a back ache as the bed was not comfortable. In the morning the moldy smell seems to have gotten even worse and I did report that. I was told it was because of air conditioning! We called the butler for coffee in the morning. The French press coffee arrived with c

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Lihat Ulasan Tetamu untuk Hotel di New York

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The Bernic Hotel New York City, Tapestry Collection by Hilton
4.2/5104 Ulasan
Midtown
Great quality-price ratio! Very clean, great location. A bit noisy, but that's how NY is 🙂
Hyatt Grand Central New York
3.6/558 Ulasan
Midtown
Great location. But the service standards absolutely disappointed. In room telephone was not working and despite repeated complaints it was not repaired through my stay of 4 nights. So basically we had to go down all the way to reception every time we wanted something at the room. From toiletries to food to water. Even the front desk as well as the duty manager simply expressed inability to do anything about it Initially even some of the lights in the room were not working. Clearly one of the worst stays of my life at a big brand hotel All in all a big disappointment
Pod 51
4/5122 Ulasan
Midtown
I got the bunk bed room and it was nice. The sheets weren’t cleaned because I found random hair in the blankets. Only good to stay for one or two nights that’s it.
Hampton Inn Manhattan Grand Central
4.3/5134 Ulasan
Midtown
Great Hotel with Cheerful and Warm Staff. Spacious room, delicious and varied breakfast each morning, quiet neighborhood. The front desk staff (especially Victoria) were attentive and engaged - it felt like a friendly apartment building. Would definitely stay again.
Millennium Hilton New York One UN Plaza
4.2/5153 Ulasan
Midtown
Price was very reasonable for this area, everything was clean and tidy, however they didn’t even come with free bottle of water, toothbrush and etc. Also the attitude of some staffs were not that polite, but some staffs were very nice.
Even Hotels New York - Midtown East, an IHG Hotel
4.2/5115 Ulasan
Midtown
This hotel is located in the heart of downtown New York, beautiful location, easy paid parking very close. The rooms were clean and family friendly. The manager on site the day of our stay was very nice and helpful because I had a little issue with my booking. They also provide a comfy crib additional for my eight months baby. Nice sitting area with a beautiful patio/porch. Love love the environment. Very close to nice restaurants and the Empire state building. Cabs every where and buses too for easy run around. Clean Gym and modern elevator is a nice addition to this beautiful hotel. My kids loves this place too. Will definitely visit again.

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