Hotel Niigata dengan Spa

My family and travelled to Niigata at the end of April 2023 and had the pleasure of staying at Hotel Okura Niigata. Prior to the trip, I had reached out to them via email to inquire about coordinating a van + driver for us (6 of us) so that we could go visit some sake breweries and to make dinner reservations for us at a nearby restaurant. The concierge team was amazing and booked a large van (jumbo taxi) and driver for the day. they also ensured that the van could accommodate a folding wheelchair for one group member that needed it. The van and driver arrived on time and was quite reasonably priced. Great experience that was made possible by the hotel team! Upon return to the hotel, we realized we had left some items on the van - the hotel called the taxi company and coordinated the return of our items. Beyond these experiences, the hotel itself is a bit older but rooms are comfortable and fairly spacious for a hotel room in Japan. Location is great and the breakfast buffet was one of the better ones we had on this trip. If I should ever travel back to Niigata, I will most definitely be staying here. The hotel and team won my business by going above and beyond...even for Japan standards of customer service! Domo arigatogozaima****a!!!

この度こちらに宿泊し、不都合な点は一つもなかったかと思えます。 ユニットバスは広め、ベッドも広め、駐車場も相談して次の日の使用可でした。 室内等もきれいで気持ちよく宿泊出来ました。

道の駅や足湯のすぐ向かいで分かりやすく便利な場所でした。 清掃が行き届いていて気持ちよく過ごせました。 お料理も美味しかったです。特に朝ごはんのバイキングは良かった。 コスパの良いホテルだと思います。 大浴場は大きくてよかったですが、温泉が無味無臭なので個人的にはもっと癖の強いタイプの温泉だったらよかったな。

The hotel is a good choice for small group of traveller. I am impressed by the low price and excellent hygiene of this hotel. The view is panoramic to the harbor. However, the air-conditioner sometimes does not work and we have to call the front desk to turn on the cooling for the room every other day. There is no gym room or facilities in the hotel except the lower floors of the building is indeed a famous art museum and exhibition or some sort. It could be interesting to visit the museum. Hotel in Japan seldom comes with gym facilities so I am not too annoyed by that.

An inn to enjoy baths with a free-flowing natural hot spring. Enjoy home grown Koshihikari Rice and the taste of Niigata.

Comfortable stay. Staff was polite and attentive, as IHG Diamond member I choose breakfast and the breakfast was having good spread and delicious (they rotate the menus for rice, soup so no boring at all during breakfast). Room was good and comfortable, even the bathroom was new. Will be back for sure. Thank you