Ulasan Trinidad Suites Johor, Trademark Collection by Wyndham

Jawapan daripada Pihak Penginapan: Thank you for sharing your experience with us. We’re delighted to hear that our front desk team made you feel welcomed and that your check‑in process was smooth and efficient. We’re also glad the complimentary luggage storage and the convenient dining options nearby added comfort to your stay.At the same time, we’re sorry to learn that the overall room condition did not fully meet your expectations. We appreciate you highlighting the absence of a washing machine and the unpleasant view from the windowsill in room 404. We have informed our housekeeping and maintenance teams to address the bird droppings issue promptly and to review the room’s condition to ensure a better experience for future guests.Your feedback is truly valuable as it helps us improve both our facilities and guest comfort. We hope to have the opportunity to welcome you back for an even better stay.Sincerely,Suhaili YusofMarketing & Communication Executive

Jawapan daripada Pihak Penginapan: Thank you for taking the time to share your experience with us. We are truly sorry for the series of issues you encountered during your stay, especially with the delayed room readiness, the air‑conditioning problems, and the strong mould and mildew smell in the unit. This is far below the standard we aim to provide.We are particularly concerned about the repeated air‑conditioning breakdowns and the sewer odor you experienced the next morning. The incident with water backing up from the kitchen floor drain is unacceptable, and we sincerely apologies for the discomfort and inconvenience this caused. Our engineering and housekeeping teams have been alerted to conduct a full inspection and rectification of the unit to prevent this from happening again.Your feedback is extremely important, and we appreciate you bringing these matters to our attention. We understand how disappointing this stay must have been, and we regret that we were not able to provide the comfortable experience you expected.We hope you will consider giving us another opportunity in the future so we can deliver a much improved and trouble‑free stay.Sincerely,Suhaili YusofMarketing & Communication Executive

Jawapan daripada Pihak Penginapan: Thank you so much for your continued support and for taking the time to leave such a wonderful review! We are absolutely thrilled to welcome you back every time. Knowing that you consistently find our rooms clean and our team friendly means the world to us. We can’t wait to welcome you back for your next stay!Sincerely, Suhaili Yusof Marketing & Communication Executive

Jawapan daripada Pihak Penginapan: Thank you for taking the time to share your feedback with us. We’re pleased to know that you found the hotel comfortable and enjoyed the variety of our breakfast offerings.We’re sorry to hear that the condition of the swimming pool area and the current atmosphere at Puteri Harbour did not meet your expectations. We understand how this may have affected your overall experience. Your comments are important, and we will be reviewing the condition of our pool facilities to ensure better comfort for our guests.As for Puteri Harbour, the area is indeed going through changes, and we hope to see more outlets returning in the future. We truly appreciate your understanding and hope to welcome you back for an improved stay.Sincerely, Suhaili Marketing & Communication Exec

Jawapan daripada Pihak Penginapan: Thank you for sharing your feedback with us. We’re glad to hear that you found the room spacious and felt that your stay was good value for money.We also appreciate your comments on our breakfast selection. While we’re happy to know it was generally satisfactory, we take note of your suggestion for more variety and fewer vegetable‑based options. Your input helps us improve our menu to better suit guest preferences.We truly value your feedback and hope to welcome you back for an even better experience.Sincerely, Suhaili Marketing & Communication Exec

Jawapan daripada Pihak Penginapan: Thank you so much for taking the time to share your feedback. We are pleased to hear that you found our property to be quite clean and comfortable during your stay.While our scenic harbor location is tucked away from the busier city center, many of our guests enjoy the tranquil, breezy atmosphere and stunning waterfront views that come with it. We hope that this peaceful setting provided a relaxing getaway for you, and we look forward to welcoming you back for another pleasant stay in the near future!Sincerely,Suhaili YusofMarketing & Communication Executive

Jawapan daripada Pihak Penginapan: Thank you for sharing such a lovely review. We’re delighted to hear that you love the hotel and enjoyed the amazing views and great customer service. It’s wonderful to know that the friendly eateries around the area added to your experience as well.We appreciate your note about the mamak stall being closed for renovation. While we understand it can be a little frustrating, we’re glad the many other restaurants nearby helped make up for it.Thank you once again for your kind words and for choosing to stay with us. We’re truly happy to know you’ll be returning, and we look forward to welcoming you back for another enjoyable stay.Sincerely, Suhaili Marketing & Communication Exec

Jawapan daripada Pihak Penginapan: Thank you so much for your wonderful feedback. We’re truly delighted to hear that you found our hotel beautiful, ideal for both couples and families, and spotlessly clean. It’s especially heart‑warming to know that our service and hospitality stood out to you — our team will be thrilled to hear this.We’re equally happy that you plan to return on your next trip to JB. Your trust and kind words mean a lot to us.We look forward to welcoming you back for another comfortable and memorable stay.Sincerely, Suhaili Marketing & Communication Exec