Hotel Perniagaan di Oakville

Rooms are nice and spacious. Fridge and microwave are in room which was a nice touch. Friendly front desk and maid staff.

For under $100, my stay included freshly made breakfast and fast internet. I also liked: (1) Heater/AC unit works very fast, and super quiet whether it's low or high fan level: noise level feels like about 30-40dB. (2) There were many bright lamps (800 lumens), 4 USB outlets (2 at bedside, 2 on the desk lamp), 3 wall outlets near the shoe tray, a height-adjustable chair and plenty of desk space for work. (3) Coffee machine, fridge, hair dryer and shower hot water work very fast and quietly (4) Mattress is firm and duvet is light and warm. (5) Blinds and curtains are easy to use and keep lights out (no gaps) at bedtime. (6) Bathtub and hallways are clean and well lit. (7) Breakfast served well by staff. (8) Front hall hot water and coffee machines (regular and decaf) are well stocked. (9) Early check-in and late check-out available. (10) Location is easy to find and parking was easy and close to by. (11) Check-in and check-out process was safe and fast. (12) Front desk, kitchen and cleaning staff are all welcoming. Some items on my wish list: (1) The fridge is too small -- can't put in a 1L bottle water or medium pizza box. (2) The pillows are too soft. Memory foam ones would support my neck better. (3) The lamps use cool daylight colour light bulbs which are really hard on my eyes when I work. I'm used to bright and warm white light bulbs. (4) There is no elevator -- I didn't have luggage carts but my computers + briefcase were heavy.

This Hilton Homewood Suites hotel stay has been incredibly disappointing. The cleanliness is subpar, there's a persistent unpleasant odor, and the customer service is severely lacking. The pillows and sheets emit unpleasant smells, and the sofa bed is not only dirty and smelly, but also repulsive. The mattress on the sofa bed appears to be decades old, with springs protruding uncomfortably. Despite bringing up these issues to management three times, no action was taken to address them. On one occasion, a front desk staff member even claimed that all rooms are equally problematic, leaving me stuck enduring these conditions for nearly 8 days.

We recently stayed there for 4 nights (Fri-Mon), and for the entirety of our stay, housekeeping did not clean our room one time! for the first 2 days (Sat and Sun) we had a knock on the door before 9AM. For a weekend, that seems to be rather early to attempt to start cleaning rooms. Either way, they never came back to clean our room later in the day. There were a few different times that I had to go to the front desk to reload on towels, and even had to get someone to reload the soap in the shower. Otherwise, the room was clean when we checked in, I was traveling with my wife and two small children, so it would have been easier if they had more space for working out of multiple suitcases, but oh well. The location was convenient enough for us, and the pool was good enough for our kids and never got crowded, but the lack of attending to our room, really caught me off-guard. I was just not expecting that and thought they would be more persistent correcting that, especially if I'm coming to the front desk multiple times in one stay to pick up towels. I would at least think they would wonder what was going on that I just kept needing more towels.

When I booked this hotel, I read the ones after June 2023. And it did not disappointed us. This hotel is fantastic. I could not find anything negative about it. From the time we arrived, the staff was so friendly,helpful and efficient. The rooms are actually all suites with full size fridge,toaster,microwave, dishwasher, all the dishes, soap for dishes and dishwasher,etc. So clean, it looked like we could have been the first ones to stay in that room! The breakfast room is great, had everything that you could probably want for breakfast. Even a gluten free blueberry muffin that was delicious. I used the pool, the only one in it at the time, and again, a nice area. We didn't go outside, but looks like a really nice area with a patio, tables, etc. The Bronte Go train is 3 minutes away. So handy. We took the Go train for a hockey game in Toronto, so made this hotel a perfect location, right beside the 403. All of the staff were so friendly. All in all, we would return for sure.

They've hired quality people for the front desk who were all extremely helpful with any questions I had, day or night. Bathrooms are gorgeous, and the room and beds are good. Right next to some excellent shopping. Wendy's and Tim Horton's next door for late night food, though they have an excellent pantry for purchase. Pool is small but nice to have.

The Good: WiFi and hot water worked well. Bathroom functional although shower leaks onto the floor. Bonus that there was a handicap grab bar. Quieter than one might expect even on the highway side. Adequate number of electrical outlets. Nice bed linens and towels. No insects. The Bad: Bed and couch both well past retirement stage, very saggy and quite uncomfortable. Kitchen not stocked with the items it was supposed to have. A request for the saucepans and frypan that were supposed to be supplied with the room took many tries and several days to arrive. Due to the problems getting the pots, we went out and purchased the other needed items. Little control of room temperature, always cold. One TV worked, the other didn’t possibly due to the remote. No exhaust fan in the bathroom, and only a small opening at one window meant it stayed damp in the unit. Black deposits on the ceiling near the air outlets. Mold? Key cards needed frequent replacement. The Nasty: Very dirty carpet. Based on the amount and variety of hair and glass on the carpet this unit hadn’t been vacuumed in quite a long time. Cigarette smell and visible ash on the carpet, in a room advertised as non smoking. Overall not up to standards, IHG hope you do some secret shopping.