AmericInn by Wyndham Omaha Near Zoo

We found bed bugs in our room.

Under renovation!! Upon checkin we went to the room and it was still dirty. Returned to front desk, got a “I’m sorry” a new room key and a room with two beds and we’d booked a king. Went back a second time and was told the price was the same as a king. I said if I wanted two beds I would have booked two beds we’d like the king please. So got a key for our third room to check. While walking back and forth serveral times we notice several things such as Sheetrock dust footprints down the hallways and tile floors, chairs placed upside down on tables in the breakfast/lobby area, ceiling ventilation vents rusty and dirty, smoke alarm hanging away from ceiling, Sheetrock dust on the dark blue walls in the hallways, the pool had chemical bottles in the guest area like they were working on something but no signage showing it was out of order. We got to the third room which had the king size bed but just looking around the room we knew we weren’t staying! Comforter on the bed was torn, bathroom shower doors were dirty or so badly stained with calcium there’s no way we were showering in there. The icing on the cake was the plastic ***** corner protector placed over the corner next to the bed. It was either really dirty or had mold on it. Needless to say, back to the front desk we went and said we weren’t staying here with the hotel looking the way it did! We weren’t charged for the room and were able to find a different place to stay. The desk clerk said give them 30 days and it would be completely cleaned and completed! I used to work for a chain hotel and we would have never been able to rent rooms to the public if after a surprise visit from corporate they would have shut us down!! Worst hotel experience ever!! You couldn’t pay me enough money to stay there in the present state it was in. The desk clerk wanted to get us to stay at one of their other two properties but we said we had already booked somewhere else. So disappointed in AmericInn By Wyndham for allowing this type of business to continue.

Terrible. Under renovation. Someday it might be okay. Wyndham should NOT let this place offer reservations until fix up is complete. After generally good experiences at AmericInn properties, now we are worried about trying more. Places like this are dragging the Wyndham name down.

Service friendly. Rooms clean. Hotel under going renovations July/August 2024 so minimal breakfast, no TV, pool out of service. AC in rooms 😊. No AC in main areas. Rates for room ok. Would have welcomed a discount. location handy for zoo or garden visit.

Do not fall for this scam (it's a clever one). 2920 S. 13th Ct. Omaha, NE. This is an abandoned hotel, formerly known as the American Inn Hotel (Howard Johnson By Wyndham doesn't exist). There's a sign posted on the door directing visitors to go to the Rodeway Inn. They are luring customers to the Rodeway Inn located in Bellevue, NE, where they claim they will "honor" the reservation. Once they obtain your Wyndham Confirmation Number and ID, they will charge your card. "Howard Johnson By Wyndham" and Rodeway Inn are working in cahoots to scam you!

Run away as fast as you can. I would say Dirty but unfortunately that isn't fair to the very word. They will hack your accounts if you choose to use their "free Wifi" and they will make sure you wouldn't have a chance in hell to receive your deposit back. I vacuumed and cleaned my own room and still when I had to check out at 5am due to work and a Winter store that hit that day, I was told I'm not getting my deposit back when I called about it around 1pm since I waited 30 mins for a front desk attendant. I was told I had to call the number on the desk(I did 9 times) no one came out. It's a scam and I reported them to the BBB and FBI Cyber crime for hacking into my accounts.

Hands down the worst place I’ve stayed. My brother booked this room. We got there and there was I believe drywall mud ll over doors. Got to our room. No towels, for a room reserved for 3 ppl. Not even a way cloth. No toiletries- I always bring out so I was put anything but not a thing in the bathroom. Beside 1/2 roll of 1/8 ply TP. (I thankfully packed some for in the car uses.) AND a used bar of soap in the bathtub. Water stained walls and ceilings. The glue bug trap was fully stuck to the wall. The main light was burnt out. The tv did not do anything but a good use for another light. No screen in the window. Plastic yard chairs for in room seating no dresser 1 end stand and 1 trash can. I went to walk to check out pool it was closed by health department. On the way I found a posted notice from the marshal on the next door. A room with moldy weirdness. What looked like nasty furniture they had pulled from a room. Blk mold behind wallpaper. I DID NOT CHECK OUT BREAKFAST I WAS TERRIFIED!!!!!!!!!!! The staff was very Rude and aggressive yelling at us across room asking us what we were doing while reading signs around lobby and pool. I actually asked him why he was yelling at us. Said it want necessary. I was like with!!! Never had I been treated like this. There’s a “gaming” room that looked like it had never been cleaned the was an outside door that did not lock. I am happy we left my kids home this time. Had to walk through room with us “not allowed” in the room while he checked for damages to determine about returning the deposit. I hope you do not stay here. Spend the extra money it will be worth it

Worst hotel experience I've had in my 71 years and that includes worldwide travel to include third-world countries. Good points about the motel: NONE Bad Points about the motel: 1) BLACK MOLD around tub and along baseboards by toilet. 2) NO SMOKE ALARM in room. Front desk staff refused to do anything about it or give me another room. Said no other rooms were available altho the parking lot was less than 1/2 full at 10:30 P.M. I was told the reason there was no smoke alarm was because it would go off when people smoked in the room. Note that this is a "smoke free" facility. 3) Fire sprinkler head in room was wrapped in plastic so even if the system was activated it would not have done any good. 4) Only one small towel and one small bar of soap for both shower and bathroom needs. Had to argue for 10 minutes with the front desk clerk before he relented and brought 2 more towels. No bath mat or wash cloths. Other patrons commented to me they did not have any towels and asked if I had any. 5) Missing ceiling light globe in bathroom and 2 of 4 light bulbs missing from light over the bathroom sink. 6) Torn wallpaper in the room. 7) Grungy bedding and pillows. They seemed years old. 8) Room was dirty. Visible dirt on room heater and other areas. 9) TV didn't work. 10) Dirty coffee maker but no coffee pot or supplies. 11) No plastic drinking cups available; had to cup my hands under the facet in order to get a sip of water. 12) NO HOT WATER at all. 13) Free breakfast non-existent. Juice machine in the lobby but it did not work. No complimentary coffee in the front lobby area. 14) Construction debris throughout the hallways and stairs. Most doors to all the rooms had lots of dried drywall compound on them. 15) Torn/ripped carpets in the hallways. 16) Front desk staff was terrible. Very reluctant/refused to correct problems. Argumentative. Upon check-in, there was a lady with a service dog who was turned away because they would not allow a service animal. When checking out, I stood in an empty lobby at the front desk for 15 minutes after having rung their service bell several times. When a clerk did arrive, he could not (or would not) give me a receipt because he said "you are not in our system."

DO NOT STAY HERE! This hotel is disgusting. I’m not sure when the pictures were taken but it looks NOTHING like them. The Lobby is awful. Pool was “closed for maintenance”. The entire hotel reeked like smoke. The guy checking us in had to run up to our room to make sure it was clean and then handed me two towels from behind the desk and said that was all they had. We were a family of 4. Our keycard got stuck in the entry lock. The room clearly had just been occupied by someone that I’m guessing the guy ran up to tell to get out. The tv was on, microwave had just been used, window was open, imprint of a body on the bed, absolutely no amenities in the bathroom, ink stain on the bed. So disgusting that we didn’t even stay long enough to take pictures. The guy didn’t even try to argue with us when we asked for a refund. He told us to just say they were overbooked, even though they were not. There were maybe 10 cars in the parking lot. If I could give them zero stars, I would.