Universal's Hard Rock Hotel

Very nice hotel, breakfast is nice, free parking, free VIP pass

房間非常暗，缺乏足夠的燈光。花曬不夠強，洗澡體驗非常差。餐廳選擇少，食物也較貴。但員工服務是好的，也很有禮貌。但以住宿體驗來評分，我認為這是我整個Orlando旅程7間酒店中最差的一間。

方方面面都非常出色，很滿意的stay！ 酒店大堂在3層，1層可以直接步行走到island of Advanture，酒店有免費的water taxi船直達city walk，非常方便 送express unlimited！！！太棒了，房卡就是你的express pass！非常酷 房間也很棒，hardrock該有的原素，走廊有很多代表時代傳奇的歌手們的服裝展示 the palm餐廳也非常好吃！非常非常推薦 整個trip所有的工作人員都非常熱情，體驗拉滿 酒店有非常多的privilege，在官網都可以查到

房間還可以,早餐一般，想吃點青菜都沒有，便m了！離環球影城走路十分鐘吧，累s！可以坐船到園區。

We checked in to the Hard Rock Orlando Hotel for a four night stay to be close to the parks for my niece’s requested senior trip to Halloween Horror Nights. At check-in it took a full 45 minutes for them to check us into our “three room suite.” This is face time at the desk, not waiting in line. The gentleman said he was new, which is fine of course, but someone should be helping him, not leaving him to flounder on his own. He did ask for help at least twice during the process, and each time someone came and helped with whatever task he was working on but did not stay and see him through the transaction. Suite is in quotes above, because the room is not in fact a “suite” but is three connecting rooms; two garden queen rooms and one king suite. It was advertised as having three bedrooms and a shared common area, but the shared common area is the living area of the king suite, the bedroom of the king suite is fully open to that living area, so it cannot be shared if the bedroom is in use, really limiting its’ usefulness to our party of six, and forcing people to essentially hang out in their individual rooms rather than in the common space as planned. Additionally the rooms were old and shabby with lots of deferred maintenance. Threadbare furniture, small holes in the walls, mirror peeling, and so on. All really in need of up keep and replacement. Certainly not what we expected at this price point (roughly $1.8k per night including park tix for 6 for two of four days). Additionally, common spaces like the hallways seemed to not be vacuumed, cleaned very often, lots of small debris/crumbs on floor and a green m&m that lived in the hallway for our entire 4 day stay. On the first morning our keys stopped working so we had to go to desk to get them replaced, and asked to move who was in which room around, since we could not use the suite in the way we anticipated. They initially told us we could not move people around, I explained that we had no way of knowing prior to seeing the room that we could not use as anticipated, and now we had to walk into one person’s room, to get to our room, while they were asleep, which agin had this been legitimately a suite with a common area and separate bedrooms as advertised, would not be a problem, but since it was not an actual suite, we needed people to have keys to their actual rooms to avoid waking one another. He still said no, so I brought up all the other small issues with the suite, and he then got the manager and fixed it, and gave us a small credit on each room, which was nice, but was not what I was looking for, we just needed the keys swapped around, which was fixed. But despite that none of the above would have prompted me to write a review. When we arrived back to our room yesterday mid-afternoon beat and ready for a shower and a pre-dinner nap , there was very loud almost continuous drilling and banging immediately over our heads. I showered, presuming maybe another room had an issue

We stayed here for 1 night to make the most of the Unlimited Express passes. As expected, the hotel is themed brilliantly with tons of music memorabilia. To our surprise we were given a complimentary upgrade to a rockstar suite which was amazing! The suite had two separate bedrooms and was extremely spacious. The kids room had interactive lighting and Steve Aoki memorabilia in a display case above the beds. The kids thought it was awesome. The beds were really comfy and the room really quiet. We managed to make it to the pool for a late night swim. The atmosphere was great with music playing and a bar. The kids loved the slide in the dark. Access to Universal CityWalk is super easy, either a 5 minute walk or a couple of minutes on the water taxi.

What an amazing time we had at the Hard rock hotel, we stayed for 2 nights as part of a 10 night family holiday, we wanted to be close to the action of the parks, rides and restaurants for the time we were there. First impressions when we hit the lobby was omg that lovely scent, the foyer had such a lovely fragrance and was clean and shiny. All the staff were really helpful from the reception to the people taking care of our luggage. We loved the rock memorabilia that was dotted around the hotel, was nice to have a mooch around spotting different bits and bobs. Our rooms were a great size, with 2 double beds, tv and fridge etc. Nice decor in the rooms, clean and fresh every night. The beds were so comfy after a long day in the parks. The grounds are well looked after, lovely palms and a great pool scene with a DJ playing some great music. All you can eat buffet was great, something for everyone, we loved the monkey bread! $30 something dollars but well worth it, even tried some grits. Pool bar snacks and drinks were really good, kids portions were huge! We caught the boats to the parks most days as it was a fun way to arrive at the parks. You can walk to the parks through the gardens within 6-7 mins, be careful in the rain as I slipped on one of the wooden bridges. There is security checking bags etc in and out of the parks which makes you feel safe, be aware you cannot buy alcoholic drinks and go through security, we had to down a couple of margaritas in the rain to get back through. Our stay at the hard rock was so great, my family really loved it, not forgetting the fast passes that come with the rooms booked, this was one of the best bits, we got on all rides before lunch. At the end of your stay the hotel will clip your room key/fast pass into a guitar pick, so cool.

The overall vibe of this hotel was great, the velvet bar and the bar men were brilliant, loved spending time in there. The pool was great, the facilities were great as in films in evening, late night swims, universal passes, all made experience great. The thing that lets it down was the rooms themselves, falling apart, very tired, not well cleaned, very small, furniture really old and bed sides hanging off. It’s a shame as it had some really advantages but I’ve stayed in several hard rock hotels and this is by far the worse quality of room. Wouldn’t stay again, unless they put us in a better room.

We snagged a 3 bedroom club suite with Annual Passholder Rate at the last minute and I am so glad we did. Lots of room to spread out and the middle room acted as our living room with the sectional couch, comfy chairs, and table with plastic chairs. The suite consisted of a lock off bedroom with 2 queen beds and bathroom with mini fridge, the middle room had a king size bed behind a partial wall with bathroom and mini fridge next to the living room, plus another lock off bedroom with King bed, couch, bathroom, and mini fridge. Our rooms were clean and it good shape except for a few marks and/or dings here and there that I could care less about. Our room was very quiet and we rarely heard anybody in the hallways from our room. We had a view of the pool from the 7th floor (club lounge level) and I barely heard music playing from the pool that I really didn’t even notice most of the time. We were able to utilize the club room with breakfast, snacks and drinks, dinner with limited offerings but it worked well for our family, wine and beer hours. The employees were friendly and helpful especially for my sons tree nut allergy and they took down his name so they could always have something available for him to eat without cross contamination (Thank You So Much) The only downfall for me personally is the perfume smell being pumped into this room as well as the lobby, it gives me a migraine and makes me sick. The pool was very nice and had entertainment and can sometimes be a bit loud while in the pool for my liking. I also have learned to sit in the chairs away from the front of the pool so we can actually carry on a conversation and hear each other. I have to wear ear plugs while in the pool because my ears are sensitive to very loud music. We did not experience poolside food this trip due to having the club room but it has been good in the past. I did have a few mixed drinks poolside and they were yummy. We have stayed here a few different times and first started with a regular 2 queen room but it was a bit too tight for our family but if you are in the parks all day and that doesn’t matter to you then it is fine. We have stayed in the kids suite club level and really like that room with a king bed, roll out couch on one side and in the kids room two twin beds, only downfall is one bathroom. The biggest perk of this resort is the express passes included in the room and the quickest walk to the parks out of all the Universal hotels. Every employee we came across was friendly and helpful. If I could change anything about our stay here it would be the smell in the lobby and main areas as I am sensitive to chemicals and strong smells so I have to avoid these areas as much as possible. With me being able to smell it in the club lounge that makes me not want to book a club room in the future .