Hotel dengan Bar di Oro Valley

Check in service was friendly, servers were sweet, and room-service was prompt. However, staff is totally lacking in any hospitality training and it is obvious that the hotel (i can't say it's a resort) is using the pandemic as an excuse to employ less staff and therefore, not provide cleaning in guest rooms, as well as, no obvious santitization in common areas. The common areas are unclean; the lounge and breakfast restaurant floors were dirty every morning. We chose a 'resort' expecting at least an effort in these areas. Instead we're paying a resort fee as a handout for nothing in return. We booked a junior suite for our family. Though we asked for mountain views on a top floor, we got no view on a ground floor at the bldg entrance. Our check-in staff said 'but we upgraded you to a suite' till we pointed out that we had booked it and it was not an upgrade. Food is mediocre--at best. Our food order was messed up both times we ordered (hence we did not order any more); red chile fundido container came to us upside down in a bag; our tortilla soup came to us without queso, tortilla *****s or black beans and tasted like it was out of a can; flourless chocolate torte came on a plate pasted in coffee icing; and breakfast parfait was a spoon of yogurt with sweetened granola and honey and doused in over-sweet fruit jam that did not seem fresh.