Hotel Mesra keluarga di Osaka

Thank you very much to Ms. Mizuki, an employee of the hotel. My daughter lost her wallet as soon as she checked into the hotel. The next day, it rained heavily, and Ms. Mizuki accompanied us on a video tour to search for her wallet. The last Japanese man picked it up and took it to the police station, and she helped us retrieve it. We are really, really grateful for the hotel's service and facilities, which are also very new. This trip was in Osaka, and I felt that the hotel service was very good. I will still choose to stay at this hotel for my next trip. Thank you again

Had a fabulous stay here, room was clean, staff were friendly, and breakfast spread was decent. Its a short walk to USJ less than 15 minutes. The queue starts as early as 8am, be there early and get express ticket if you want to enjoy all rides. We enjoyed our stay very much, thank you!

I’m solo traveling and also working during this stay. This has got to be one of my better stays in Japan. Shiro checked me in and was very thorough to explain the amenities. Jin, helped me set things up for luggage delivery. Shiro, helped send my luggage to Haneda, and Yun, helped send my luggage to Tokyo. The staff are amazing and very attentive. The Housekeeping staff cleaned impeccably and the resident lounge was great to use. Notes for improvement: Gym needs more character to match the style of Citidines. Thanks Citidines Namba Osaka team for the extremely comfortable stay. I will definitely be back again.

Our stay at this hotel was absolutely fantastic! From the moment we arrived, the staff were incredibly friendly and attentive, going above and beyond to make us feel welcome. They even provided a detailed map with personalized recommendations for places to visit, adding a thoughtful personal touch to our experience.   The hotel is impeccably clean and beautifully maintained, and its location is simply perfect. With the train station less than 100 meters away, getting around the city was incredibly easy and convenient. The surrounding area is vibrant and well-situated, making it an ideal base for exploring.  The rooms were spacious and thoughtfully designed, offering breathtaking views—on one side, we enjoyed the serene beauty of the sea and a stunning bridge, while the other side offered a direct view of Universal Studios.   Our kids enjoyed the stay so much that we ended up extending our trip by an extra day just to soak in the experience a little longer. Every aspect of our stay exceeded expectations, and the combination of a prime location, exceptional staff, and immaculate facilities made it truly unforgettable. Highly recommended for families and anyone visiting the area!

I’ve stayed here more times than I can remember. Just shows how much I like the IC. The hotel continues to deliver on service, cleanliness and location. With the opening of the Grand Green Osaka there are even more shops, restaurants and greenery around the hotel. It’s a big shame though that with the new office and hotels towers having come up, rooms facing the west, which in the past had the best views of the Umeda Sky Building and the Yodo River now has obstructed views.

Location is superb with just a 5min walk to USJ. Just outside the hotel, there's lots of restaurants, and a Lawson just below the hotel. They provide kids amenities like tooth brush, toothpaste and bathroom slippers. Room is maintained very well also.

We are a family of three. In my opinion, this was one of our favourite hotels where we had stayed in Japan. The room we stayed in was big and spacious. I personally love the bathroom as it separates the dry and wet area. The bed was comfy and big to sleep in. One of the things I felt good was that the wooden floor of our room made it easier for us to roll the luggage. We also enjoyed the television as it has a huge variety of shows. The location of the hotel was the best as it is close to the shopping mall and has a wide variety of food. If you want to go to Universal Studio Japan, Hotel Universal Port Vita would be a great hotel to stay in as it is only less than 10 minutes walk from Universal Studio Japan. The view from the room was fantastic too (see photo). There is even a convenience store at level 1. To top it off, the hotel receptionists and staff were friendly and polite. They even gave us minions keychains. I strongly recommend this hotel. This was indeed a good hotel to stay in!

The hotel room is spacious and the location is convenient. I especially like the given products in the washroom, like face wash and overnight milk. It would be great if bottles of water were supplied as gifts in the room.

Superb location, the only other hotel I want to try in the area would be Park Front, given it is really at park front. Wide dining selections in the adjacent malls. Good customer service, we were greet by the Korean young man (Joohan was his name I think), who speaks very good English and was very helpful to arrange our left luggage to be brought into our room when ready. Love to come back, if their female onsen can really be restricted to female only... Have seen different mothers of unassociated families, bringing their non-toddlers boys into the ladies onsen... This really makes me felt awkward and really embarrassed.. , especially more these boys keeps looking at females in the lockers, shower, onsen area. Not sure why their mothers didn't noticed or care to tell them off.. Sigh!

An official Universal Studio hotel located within Universal City. This hotel is right next to the train station but without the noise from the train. The bed is firm and comfortable. It has ice machine and microwave on every floor so it is convenient to buy those ready meal from convenient store for a meal in if you are feeling tired after a whole day out in Universal Studio. There are many restaurants within Universal City as well. The hotel provides free supper with soft serve ice cream, hot dog with curry in the evening. The only item missing is the washing machines and onsen.