Hotel Mesra Haiwan Peliharaan di Osaka

Service from housekeeping staff is good as frequent request of ice always comes within 5min. However such a big hotel yet there isn’t any gift provided as compare to all other hotel that we stay where they provide gift cards or chocolate for our honeymoon. And the breakfast wasn’t that great. Thankfully did not request for other days. Such a let down on a big hotel.

I booked a King Canopy room as a Hilton Diamond member. The day before check in I was upgraded to a corner suite! One of the best upgrades I’ve received!! The room itself was amazing. Clean, sharp, modern, and spacious. The living room and bedroom areas were stylish and I really enjoyed the stay. I really liked the floor to ceiling windows. From the top floor of the south side of the building I could clearly see Osaka Station, the future Waldorf Astoria Osaka, and the Hilton Osaka in the distance. The hotel itself is located in Grand Green Osaka with dedicated elevators on the ground floor to access the lobby. The hotel has a modern, boutique feeling compared to the rest of the Hilton portfolio in Osaka. There is a bridge to easily access the Grand Front Osaka and Osaka Station is a quick walk across the street. There are many interesting restaurants in the building and surrounding area. As the hotel does not feature an executive lounge, diamond members may enjoy “golden hour” at the hotel bar, Jaja. This consists of 2 complimentary drinks, a very small snack, and half off further drinks. I believe it was 4-6 pm. The hotel breakfast is one of the best hotel breakfasts I’ve had! There’s a buffet as well as an included menu item, something I usually only see at the Conrad. As expected of Hilton, both Japanese and Western options were offered. I decided to try the udon which was very good. Staff were friendly, attentive, and were going around the floor offering special dishes to guests. I really enjoyed my stay and I hope that I can stay again someday. It raises the question of this hotel or the Hilton Osaka? The Hilton has a more spacious lobby, an executive lounge with delicious food everyday, and is located right on top of the subway. However the rooms are a bit older and the views are just so-so. The Canopy Umeda has brand-new, clean, modern rooms with great views and a more energetic feel. That said, there is no executive lounge and the train station requires a short walk. Staff I’ve encountered at both were friendly and helpful. It’s a hard question and I don’t think you’ll be disappointed either way.

This is a relatively new hotel in Shin-umeda area, the closest station is JR Fukushima station, while Umeda/Osaka station itself requires 20+ minutes walking. For the room is what you would expected from Moxy with everything you need and nothing you may don't want. The room is quite small but still big for Japanese standard. The good part is they have plenty of public communal area, as usual for Moxy hotels. But my major concern is the quality of service, which I could classified as one of the worst service I ever got from my over a decade travel back and forth to Japan, even when compared with other Moxy in Japan and even cheap Japanese business hotels. Normally what you can expect from Japanese hotel is their precision and informative. While most cheaper hotels may not go above and beyond in service, but they always get everything fundamentals right. They always be clear with you on what you can get and what you can't, at what time and which circumstances. However at Moxy Shin-umeda, non of those applies. During my check-in the font desk staff (where I found out later that he is in the 'supervisor' level) failed to inform me many crucial information like coffee machine service, housekeeping schedule, elite discount benefits or hotel laundry/gym facilities. I have to, by myself, discover each of those by myself during my 5-night stay one-by-one. Therefore missed many opportunities that I could make most of those facilities they may have, and in some case disturbing my work schedule. There're two more services issues in my concern. First is about F&B service where they decided to serve dessert with ice cream before udon, forcing me to eat ice cream before my main is it will melt. Secondly they didn't change my linens on my fourth day of the stay, arguing that I didn't put the change-linen sheet on the bed. While this could be my fault, I still find it very gross that their policy is to not change a linen, even after four nights, unless guest specifically asked to. (In my experiences most hotel will change linen every three nights regardless.) At first I decided not to write this review, however I just had another stay and stumbled upon another issue. So I decided that I should write this.

今回受験があったので1泊だけさせて頂きました。 比較的駅からも近く、セブンイレブンも近くにありとても良かったです。ラブホ街でしたが、何も無く過ごせました。スタッフの対応も良く、居心地が良かったです！ YouTubeやネトフリや映画が見れてすごいよかったです

房源非常好，超出了我們預期，感覺像第二個家，非常漂亮乾淨，有很多生活必需品。地理位置也很棒，靠近車站，超市和便利店，周圍還有不錯的餐廳。房子面積非常適合我們9口之家，非常感謝房東，回覆迅速，樂於助人。從機場過來也非常方便，直達。

みんなで楽しく利用できました。 電動自転車もありがたかったです。 マイナス点は畳の表面が少し劣化し衣服に付着する点です。 大人数の利用にはうってつけです。

房子雖然小但是很乾凈

呢間最好既係唔需要一定15:00先去check-in，我坐凌晨機過到去都會比我入住，裏面設備齊全，仲有個露台，我個人比較鍾意