Hotel MOXY di Osaka

We stayed here for 6 nights when we were exploring Osaka and surrounds. I really enjoyed our stay at Moxy, the establishment was nicely presented, great facilities and, in a good location being close to two train lines. We had a Moxy sleeper room on the third floor with breakfast. I really like the style of the room, it is not a massive room and we did have to reshuffle a bit to fit our two big luggages onto the floor, opened, so we didn’t have to pack and repack everyday. The room is clean and well maintained. Even though we were on the third floor, I didn’t find it noisy at all, maybe because we were at the back of the hotel. The breakfast was nice and will fill you up and get you going before you head out for your adventures. Overall I really enjoyed our stay at the Moxy Hommachi and would stay here again.

This is a relatively new hotel in Shin-umeda area, the closest station is JR Fukushima station, while Umeda/Osaka station itself requires 20+ minutes walking. For the room is what you would expected from Moxy with everything you need and nothing you may don't want. The room is quite small but still big for Japanese standard. The good part is they have plenty of public communal area, as usual for Moxy hotels. But my major concern is the quality of service, which I could classified as one of the worst service I ever got from my over a decade travel back and forth to Japan, even when compared with other Moxy in Japan and even cheap Japanese business hotels. Normally what you can expect from Japanese hotel is their precision and informative. While most cheaper hotels may not go above and beyond in service, but they always get everything fundamentals right. They always be clear with you on what you can get and what you can't, at what time and which circumstances. However at Moxy Shin-umeda, non of those applies. During my check-in the font desk staff (where I found out later that he is in the 'supervisor' level) failed to inform me many crucial information like coffee machine service, housekeeping schedule, elite discount benefits or hotel laundry/gym facilities. I have to, by myself, discover each of those by myself during my 5-night stay one-by-one. Therefore missed many opportunities that I could make most of those facilities they may have, and in some case disturbing my work schedule. There're two more services issues in my concern. First is about F&B service where they decided to serve dessert with ice cream before udon, forcing me to eat ice cream before my main is it will melt. Secondly they didn't change my linens on my fourth day of the stay, arguing that I didn't put the change-linen sheet on the bed. While this could be my fault, I still find it very gross that their policy is to not change a linen, even after four nights, unless guest specifically asked to. (In my experiences most hotel will change linen every three nights regardless.) At first I decided not to write this review, however I just had another stay and stumbled upon another issue. So I decided that I should write this.