Hotel berhampiran Oike, Osaka

[ENG]: I've never had such a ridiculous experience at a hotel in any country I've been to. On my final night, I returned to the hotel at around 9:30pm to drop off some things without any problem, but when I returned again about two hours later, I couldn't get into my room. After trying to enter the password several times, I went to the lobby but there was nobody at reception. Instead, there was a sign with three accounts (LINE, WhatsApp and Wechat) and a local phone number. My partner and I added two of these accounts and tried to call and message but nobody picked up or replied. I also knocked on the door to the offices but nobody replied there either. After attempting for quite a while, we finally paid for an account to call international numbers and dialed the Japanese number. The person who picked up said she was not on duty that night and that she would contact the person on shift. A bit later, that person came down in pyjamas and slippers. When I enquired why he hadn't responded to our messages and calls, he said that he was in the shower and ”why didn't [I] call the local number”. I explained the situation to him and he said he would help us after he helped a couple who was checking in (who had just arrived). This took an additional ten minutes in which we were just waiting in the hallway in front of our room with three bags. When he finally arrived, he gave lots of excuses as to why the password might have been changed, but offered zero solutions. He even asked me if I wanted to know the new password since I would be ”checking out the following morning anyway”. This unprofessional attitude completely ruined the entire experience on an otherwise lovely holiday and I write this review in four languages in the hope that nobody else has to fall victim to the same experience. [中文]: 我這輩子住過這麼多飯店從來沒有經歷過比住這家飯店更荒謬的事情。最後一晚9:30左右回飯店把東西卸下來出去逛逛都沒問題。 大約兩個小時後回來居然房門打不開。密碼重複試了好幾次都沒辦法開門, 只好到一樓櫃檯去詢問居卻發現沒有人, 只有一個牌子上留了三個通訊軟體的帳號以及一個日本的電話號碼。我試圖透過 LINE 跟微信傳訊息以及打電話但都沒人回應。試了好幾次只好自己存錢買網路卡打國際電話給飯店的電話號碼。接電話的那位說今天不是他輪班 他會試著幫我聯絡當班的同事。過了一陣子有一位人穿著睡衣跟拖鞋的人下樓。當我問他為何沒有回覆我們通訊軟體上的聯絡時 他說他「在洗澡」還反問我「為什麼不直接打日本的電話號碼」。 我把事情的始末解釋給他聽之後他說他會先幫後來進來的一對客人check-in再協助我們解開門鎖。這又擔誤了10分鐘 讓我們在房門外的走廊上跟著三大袋的戰利品等待。他終於來解鎖的時候給了很多藉口說不知道為何密碼會被改 但卻一個解決方案都沒有提。打開門後還甚至還問我有沒有需要把新的密碼記下來，「反正隔天早上就要退房了」。如此不專業的服務態度真的讓我大吃一驚，也讓我美好的旅途劃下了一個非常傻眼的句點。我用四國語言寫下我的經驗 希望以後再也沒有人跟我一樣半夜被鎖在自己房門外 還要被反問一堆令人費解的問題。 [日本語]: 今生でこんな呆れる経験が本当に初めてです。 21:30に荷物をちょっと下ろしてまた夜食を食べに出かけた時問題なかったのですが、約2時間後に戻ってきてドアを開けることができませんでした。 何度かもう一度試してみましたが、まだできなくて1階に降りてカウンターに人がいなかったんですよ。 代わりにモバイルメッセンジャー3つと日本現地の電話番号がありました。 メッセンジャーを通じてメッセージも送ったし、電話もしてみたけど返事がなかったです。 仕方ない、お金を払って国際電話で連絡したので、電話に出た方がその日に働かないから同僚に連絡してみると言いました。 しばらくしてパジャマとスリッパを履いた人がついに降りてきました。 どうして連絡が取れなかったのかと聞いたら、自分がシャワー中だと、なぜ現地の電話番号に連絡をしなかったのかと言われました。 状況をちょっと説明していた時、お客さんがいっらしゃってきたので、そのお客さんが先に案内して私たちを助けると言いましたね。 それでまた廊下で約10分ほど待ちました。 また上がってきた時に言い訳をたくさんして、解決方法が一つもなかったですね。 さらに新しいパスワードが必要なのか、”どうせ明日チェックアウトするんじゃないか”と言われました。 こんなとんでもない経験が本当に最悪なので、私の経験を4ヶ国語を通じて共有したいんです。 同じ経験がないことを祈りますね。 [한국어]: 이번 생에 이런 어이가 없는 경험이 진짜 처음이에요. 밤 9:30에 짐을 잠깐 내려놓고 다시 야식을 먹으러 나갔을 때 문제가 없었는데, 한 2시간 후에 돌아왔다가 문을 열 수가 없었어요. 몇번을 다시 시도해봤는데 아직도 안되서 1층에 내려갔다가 카운터에 사람이 없더라고요. 대신에 모바일 메신저 계정 3개과 일본 현지 전화번호가 있었어요. 메신저를 통해서 메세지도 보냈고, 전화도 해봤는데 답장이 없었어요. 어쩔수 가 없어서 돈을 내고 국제 전화로 연락했으니, 전화를 받으신 분이 그날에 당직이 않는다, 당직한 사람이 연락해보겠다고 하셨어요. 좀 후에 파자마랑 슬리퍼 신은 사람이 드디어 내려왔어요. 왜 연락이 안 받았냐 물어봤더니 자기가 샤워중이라고, 왜 현지 전화번호로 연락을 안 했냐 그랬어요. 상황을 좀 설명하고 있었을 때, 손님이 돌아왔으니, 그 손님이 먼저 안내 드리고 저희를 도와주겠다고 했네요. 그래서 다시 복도에 한 10분 정도 기다렸어요. 다시 올라왔을 때 핑계를 엄청 많이 치고, 해결 방법이 하나도 안 했네요. 심지어 새로운 비번이 필요하냐, ”어차피 내일 체크아웃할거아냐”라고 그랬어요. 이런 말도 안되는 경험이 진짜 최악이라 제 경험을 4개 국어를 통해 좀 공유 드리고 싶습니다. 저랑 같은 경험이 없으시길 바라네요.

Clean small rooms and comfy beds Clean shared bathrooms/toilet with shampoo/bath soap/conditioner provided. Small fridge and kettle in room provided NO lifts at all, carry your luggages up the stairs. Super early check out time at 1000 sharp. 10m walk from shim immamiya station

여자혼자 간거라 주변에 대해 모르고있다가 걱정되는 마음에 검색해봤는데 노숙자는 있으나 위치도 좋고 편의점도 많고 돈키호테,다이소 등.. 맛집도 많다보니 일단 가보자는 마음으로 갔는데 생각보다 너무 좋더라고요! 장점 ㅡ 가성비숙소 ㅡ 신이마미야역 근처 ㅡ 캐리어 보관서비스(강력추천!!!!) ㅡ 친절! 제가 언어를 못하다보니 파파고를 통해 말씀드리면 친절하게 설명해주시고 간단한 영어로 답변도 해주셨어요 ㅡ 1층에 전자렌지,음료자판기,커피,홍차,녹차,정수기,얼음 준비 ㅡ 주변에 맛집 많고 편의점 많음 (호텔 근처 타코야,건너편 텐류라멘 맛있습니다＞ㅠ＜b) ㅡ샤워실 따듯한 물 잘나오고 혼자 독립적으로 쓸수있어요 ㅡ대중탕 있음( 아침엔 샤워만가능. 저는 시간땜에 사용못했어요) 단점 ㅡ 방음안돼요 ㅠㅡㅠ 1층 엘리베이터옆에 있는 귀마개필수! (드라이기소리, 왔다갔다하는 소리, 문여는소리 다 들려요) ㅡ 기차 바로 옆이라 시끄러워요 ㅡ 주변에 병원,경찰서 있어서 사이렌소리 많이 들려요 ㅡ 얇은수건. 먼지날림. 매우 얇아요!!!개인수건 챙기세요!! ㅡ 드라이기 약해요 여자 혼자 신이마미야역 위험하다는데 늦은밤만 아니면 좋은동네라고 생각합니다, 어딜가나 노숙자는 있을거고 제가 여행한날에는 오히려 도톤보리쪽에서 노숙자를 많이 봤었네요 외국인들이 굉장히 많이 놀러다니는 곳입니다! 예전에 안좋은 후기들 보고 겁먹으셨다면 소음문제 빼고는 정말 괜찮은 숙소라고 생각됩니다...

High CP value for the good location and low price. Has everything I needed.. from the convenience stores. Able to purchase amenities from the counter as well. Friendly counter service. Women storey and men storey differ a lot in terms of quality and availability of services. Sauna from the hotel is only catered to the men. Women storey has doors with wide opening at the top, thus smoke smells travel easily. The bed curtain helps to reduce smell but the wrong and hallways always reek of cigarette despite being a non-smoking building 🤦🏻♀️ I do hope the management enforces this policy strictly.

Bilik itu bersih dan dilengkapi dengan baik. Kakitangannya ramah. Hotel ini menyediakan kopi & teh secara percuma di lobi di tingkat bawah. Selain itu, pemandangan dari atas bumbung sangat mengagumkan (dan tempat bergambar yang bagus)! Mempunyai penginapan yang sangat hebat dan selesa, thx

Khách sạn tốt. Các trang thiết bị và vật dụng được trang bị khá đầy đủ. Gần n*** kế bên ga Sakai (Nankai Line) thuận tiện cho đi chuyển bằng tàu. Nếu đi bằng xe hơi, phí giữ xe là 1500¥. N*** trung tâm mua sắm, các hàng quán nhà hàng,… cảnh biển. Có thể ngắm nhìn view biển hoặc view thành phố tuyệt vời cả bạn ngày lẫn ban đêm. Đã có một trải nghiệm tuyệt vời.

Location is great, service was good and breakfast was the best. It was near the famous Glico man. It is also within walking distance to Parco and other great stores. ABC Mart, Uniqlo, Atmos are near. As to food trips, there are a lot of ramen places around. Namba Station is about 1 kilometer away, which can be easily be walked even with luggages, where you can board the Nankai Line to Kansai Airport. Yes, the airport is just a train ride away, no need to hire expensive private transfers.

Simple no frills hotel, good if you are just looking for a hotel to have a rest after long day out. Have all the basic amenities you will need such as shampoo, conditioner, body wash, foam wash, towels, toothbrush, comb, etc. You can borrow umbrella from the hotel if the day is raining. There are also washer and vending machine within the hotel. Location is walking distance away from dotonbori and the nearby subway.

Ia adalah hotel cinta biasa. Oleh kerana saya membuat tempahan dahulu, saya mengambil penerima di meja penyambut tetamu, mengisi nama saya, dan lain-lain apabila orang yang bertanggungjawab datang, dan menerima kunci bilik. Dalam kes ini, nampaknya anda boleh keluar dalam perjalanan. Bilik mandi mempunyai jet dan TV, dan atas sebab tertentu terdapat slot (juggler) di dalam bilik! senyum Ia adalah cantik dan sangat bagus ^^

Was planning to stay at Hilton Osaka, but with the grand opening the day before my arrival I thought it would be nice for the family. I was wrong. I am writing this review at 1:55 am because I am still waiting on a room. Diamond status checkin was normal but a little on the slow side. It was expected since they just opened. Had to ask for an upgrade, but was accommodated. The upgrade is a castle view vs river view. Arrived on n the room and it only has a bed for 2 and I have my family which were with me at check in. Called and asked for a room with multiple beds and was told it would take an hour. This is what I am waiting on. When I went down to the front desk to inquire further it was the same two individuals at check in and Marlon told me it would be an hour. I said that is unacceptable and just downgrade the room and I will Set up the trundle bed myself. Still waiting. Have been a happy diamond member for 14 years. That said I will never give this property my business again. Complete lack of care or customer service. Expect more from Hilton and especially in Japan. My last visits to Osaka I stayed at the Hilton Osaka in Umeda and it is heads and shoulders above this property in management and customer service.