Hotel di Osmannoro

the air inside the room is bad the pillow is bad smell i dont feel good at the bed i dont know why the price is 240 euro/night and the conditions are bad i will never go again at this hotel neverrrr very old inside and plug are like year 1970 i feel bad

If there is a review higher than 5 I’d definitely add it, this is so far the most friendly staff I’ve ever encountered in all Italy, extremely helpful, friendly and very patient. For sure we’ll visit this hotel and we highly recommend it to everyone.

In occasione di una sosta in Prato ed avendo impegni in zona ci siamo affidati a questo Hotel. Struttura tipica per brevi soste, non molto economico dal mio punto di vista, poichè la struttura è abbastanza datata, la posta della nostra stanza per chiuderla bisognava spingere con forza, le stanze pulita alla belle meglio. Note positive; Receptionist, ampio parcheggio gratuito, buon materasso, buona la climatizzazione in stanza, anche se oggettivamente un po' rumorose le ventole, ma con la stanchezza si supera il rumore. Note negative; colazione a 5 euro mi sembra eccessiva, quando altre strutture ricettive la includono nel costo della stanza, porta della doccia stretta (perlomeno nella nostra stanza), se un cliente dovesse essere ”spesso” dubito che riesca ad entrare, e come detto prima, pulizia un po' superficiale. Un Hotel senza lode e senza infamia.

I made a booking and payment through the application Booking.com for a night. Upon checking-in, the lady on the front desk told me that there is no reservation under my name. I showed her the copy of the payment I did and the email of confirmation I received. After 10 minutes of checking their system, she apologized and told me there was something wrong with their computer. I should have read well all the reviews and not just looked at the 4 ⭐ label this hotel have because the establishment is already old. There was even a leak on the lobby where the staff just put a couple of white towels. When we entered our rooms and bathrooms, we did not expect them to be in such conditions. The hotel definitely needs proper maintenance. The walls are dirty and stained. Along the corridor the paint and the cabinets are old. The ceiling of the bathroom has bars, but you can see the rust/mold accumulated. When we went to the bar for the breakfast (which was also included in my booking), the server told me that we do not have the breakfast included. I was about to go to the front desk when the same lady apologized and told me that yes we can do the buffet. We paid very low for one night that is why we were not expecting much from the said buffet..croissant and coffee to heaten our tummies will do good. The good side we noticed is with regards to the staff. They all seem of the same age (nearly 60s). It is possible that they've been working in the hotel for many years meaning the management is good..just need to pay some attention to the maintenance of their establishment. Thank you!

The hotel is located between the city of Parto and Florence, good only if you got a car. It's very close to a big nice city mall and because of that I advice you not to have breakfast at the hotel but to go to the city mall, given that the hotel breakfast is too pricey for what it is. When we entered the room it was very hot and we noticed that the air-conditioning wasn't working; we report the problem but they said there was an issue with that and they didn't even ask if we wanted to change room. For the rest it's a typical Ibis, nothing special nor bad. Pillows could be more comfortable though

It is very good option to stay in Florence. Even though I stayed in a room with 8 beds, it was very comfortable. Clean, very nice, recommended. The location and cleanliness are very good. I can say that I wish I had stayed here for both nights.

The location is excellent I walked everywhere I wanted to go. The Uffizi Gallery, the Florence Cathedral, and the Leonardo da Vinci museum were not very far. There was also an excellent gelato place just across the river. Other than the location there was nothing amazing, and they charge for everything, from even checking in there to storing bags. Breakfast was free, but it was small and only served for an hour from 9:30-10:30. I like to get out around 8 before things get too busy, so this was not ideal. I ended up doing something early and coming back for a later breakfast. This hostel is fine, a little expensive, but not horrible.

I am not writing this type of reviews often, but unfortunately this time I have to in order to reflect the reality about this hotel. Prior to this hotel we stayed at another hotel in Rome also 4-star that we really enjoyed (price level and distance from city center was similar). Firstly, I would like to point out that this hotel, even though it has 4 stars, cannot be considered to be a European-level 4-star hotel at all, at maximum a refurbished 3-star hotel. Given the price and its location, I would like to tell you straight, it is quite expensive for what you get, especially given the further circumstances described below. Secondly, I have not read many negative reviews regarding the noise level, but would like to shed some light on that. Even though we asked for a quiet room, we got the room facing the hotel parking and front road. I cannot say that there was a lot of noise from the road, but you could definitely hear cars from the road. But the biggest problem is the noise insultaion, or more precisely its complete absence. We could hear our neighbours talking in the other room like they were in our room. Our neighbours were awake until late night and we could hear them receiving messages while chatting on the phone and it seemed like the phone was vibrating each time near your ear. There was also noise from outside and other neighbours (it was partially not clear where it was coming from), so overall an awful experience also given the fact that each room has roller blinds and some people are using them at night and each time you can hear the mechanism working (it is quite loud). When people flush in other rooms, it sounds like it starts raining heavily. To sum up, insulation is really bad. Thirdly, the room was furbished at the level of refurbished 3-star hotel, the old hairdriers from the 20th century, only one card key, thus you cannot leave the AC on when you leave the room. Room was not ventilated at all once we arrived, so it was very hot to sleep and smell was not very pleasant. Breakfast at the level of 3-star hotel maximum and they do not let people finish their breakfast telling at 9:55am that you have to leave in 5 minutes since the breakfast time ends at 10am. As a cherry on the tart, when we were leaving we were told that the water in the room was not complimentary when we arrived, even though we did not found anywhere information with pricing of water in the room. When I asked where we could find price list for water in the room, as I belive it should be clearly placed in a visible spot, the person at reception firstly insulted us in Italian (not knowing that we speak Italian) and then just answered arrogantly ”it is in the room”, showing that he does not want to speak with us. Unbelievable and unacceptable behaviour from staff, you are paying them for being treated in such a manner... Overall, I understand that Florence is an expensive and crowded city, but in this instance when we unfortunately had only extremely negativ

Best Western Plus CHC Florence has the best, friendliest, kindest employees, probably in the world. The breakfast is excellent, a buffet with great variety and service. The rooms are comfortable, well stocked, and very clean. The area is lively and convenient, has lots of choices for transportation, dining, and many businesses. It's about 5 minutes from the airport by car, and 2 stops by public transportation My mom happened to have an emergency while we were staying at BW for vacation, which forced me to extend my stay for 19 days. Even though the hotel was full, front desk staff accommodated me, and helped me in every way they could with tips, directions, everything I needed. Employees from the restaurant even took me out to dinner on my birthday. When I was leaving, one of the hotel executives offered me a ride to the airport My most sincere appreciation to: Giuseppe, Alessio, Antonello, Ana Gabriella, Luca, Nicholas, Lorenzo, Maylen, Tamara, Georgia, Yenima, Irma, Oscar...

I don't like online ratings because I feel like most people forget what is most important about a rating: your expectations! If you expect a 5 star hotel with modern interior design and a flawless room, you'll hate it and rate it 1 star. But if you actually read before booking you'll see that it's a pretty simplistic and old hotel that isn't meant to host George Clooney and lottery winner alone. The check-in was simple, the price was okay, the room was clean. Basta. That's what I pay 35 (!) euros for, that's okay. That's why I'll give 5 stars.