Pengguna Tetamu
22 Disember 2022
Hotel environment, the breakfast, the room was convenient. All the staff was very friendly and helpful. But I experienced a very bad behavior from one of the staff. His name is Jean. I hope you have the cams and watch how he shouted at me. The customers can have negative issues while settling to the hotel. The customer can request the needs, if it doesn’t solve, the customer can give complaint, of course without shouting. But the receptionist behaved very badly to me while I was complaining. He shouted on Monday night and. I was very frightened, couldn’t sleep. And Thursday morning I didint want to keep in touch with him while checking out. He again behaved very badly, rude and aggressive. You can see all the details thru your cams. Nobody can say ‘ you have a problem ‘ to the customer / visitor. I wanted to share my experience and hope to give feedback. I will give this feedback to my company not to use this hotel for upcoming visits. Ps: I don’t want to label all the staff badly. The rest of them, other receptionist, the breakfast ladies all helpful. Regards
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