Hotel Taipei dengan Tempat Letak Kereta

We enjoyed our stay at Doubletree Zhongshan. Location is super convenient. The MTR station is a 5 minute walk and there’s a lot of nice restaurants and shops within a 15-20 minute walking radius. There’s also a park and a fruit stand.

Hotel is located in an extremely convenient spot - next to the metro station as well as having both 7-eleven and family mart right next at your door step. Love the japanese bath layout with great water pressure. The only downside is we found a piece of sharp metal on the carpet by accident that pierced right through the foot on our first day. The front desk were quick to apologized and offer additional cleaning service. Just wish they were a little more cautious with these things. Luckily it wasnt too severe.

Excellent and very friendly service throughout my entire stay from doorman to concierge to front desk to housekeeping to restaurant to gym. Great location next to Shandao temple MRT and within walking distance to Taipei station, nice restaurants, cafes and the famed Fuhang soy milk. I also enjoyed the excellent lunch buffer at the hotel restaurant Kitchen 12 at incredibly reasonable price. But please note that Marriott Bonvoy platinum elite or higher tier members do not receive the usual executive lounge access or free breakfast if you book via Trip.com (you need to book directly with Marriott to enjoy the benefits).

We booked 6 rooms and stayed 3 nights. After we checked out and about to board the flight homebound one of us found out that his had left his wallet in the hotel's room. We called the hotel and although they had found the wallet, however they did not contact us immediately (so we may return to hotel before heading to the airport). Also they were not willing to return the wallet to us by courier, and require us to arrange courier to come and collect by ourselves. We then asked them to assist packing the wallet for safety (due to cash, credit cards, ID involved) but they also refused to assist. We are rather disappointed for the hotel's unhelpful behaviour and attitude, if they can contact us at first instance then it can save all of us time and costs. Hope the management can review and improve their quality.

I recently stayed at Taipei Marriott Hotel and overall had a good experience. The staff were professional, polite, and generally helpful whenever I needed assistance. The room was clean, comfortable, and well-maintained, providing a pleasant space to relax. In terms of dining, however, I found that the on-site restaurant options were somewhat limited, especially for longer stays. It would be great to have a wider variety of choices for both local and international cuisine. The hotel’s location is decent, with access to transportation that is acceptable but not exceptionally convenient. It may take a bit of time to reach the main tourist spots or central areas. Facilities such as the lobby and common areas are modern and well-presented. Overall, I would rate this hotel 4 stars and consider staying again, but mainly if I do not rely too much on in-hotel dining.

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

Decided to treat myself to stay in a suite. Whilst the suite is luxurious and big, the light switches and electrical socket points don’t make sense. Look at the photos- I can’t even put my travel adaptor with my wires into the sockets below the TV/ attached to the table, making it impossible to charge my laptop while working. Also had to spend 7-10mins figuring out where all the light switches are- instead of a single main switch, there were many with illogical switches that dim the lights to three tones. Also, even the front desk was confused about my suite’s blinds as he initially told me it is manual only to then call me back as I couldn’t find the roller, that it’s automated. The hotel management really needs to relook into the user-friendliness of the layout of the room and the basic amenities. P/s: the refillable water tastes fantastic though!

Very Nice hotel with driveway/drop off point under shelter. Hotel rooms walkway are decorated with modern animal wallpaper murals, nice Room size is good. twin beds. Long bay window. Good to put luggage if you don’t like the luggage on the floor. Big TV maybe 50” Bed is very comfortable and all the towels are pretty reasonably new. not old/worn out. Standalone desktop speaker box/alarm clock. Provide room sandals, kettle fridge and safe. Tea and coffee bag - good quality Toiletries good quality. Modern toilet design. Toilet installed with biget seat with (warmer) Convenient location. Can walk to Nanjing fuxing mrt. Lots of local eateries if you are into local food. Nearest 7 seven is at the traffic corner. Bakery, cafes and nearby morning market. Overall very comfortable stay and reasonably priced with the condition of hotel itself and the amenities. It is a laid back environment facing an old school, apparently not in use. Quiet ambience.

Great Hospitality in Taipei!! Loved my stay here! Excellent location, comfortable facilities, and incredibly thoughtful staff who even surprised me with a birthday cake for my special day. Will definitely come back!

The room we stayed is clean, spacious and with bright lighting, good. Each room has its own bathtub with running hot spring water. Very near to hot spring valley, and can walk to the museum and library. Around 15 mins walk (1km) to Carrefour Supermarket and Metro Station. We had a relax two nights stay here.