Hotel Ashigarashimo District dengan Tempat Letak Kereta

Kami menggunakan hotel ini untuk percutian hari jadi. Kami telah meminta plat pesanan semasa membuat tempahan, tetapi ia tidak tertera dalam permintaan kami. Walau bagaimanapun, apabila kami bertanya kepada kakitangan semasa makan malam, mereka dengan baik hati memenuhi permintaan kami, membolehkan kami mencipta kejutan. Saya sentiasa ingin menginap di Fufu, dan ini adalah kali pertama saya, dan ia adalah pengalaman yang indah. Kami telah berbincang tentang keinginan untuk menginap di lokasi Fufu lain untuk percutian hari jadi masing-masing pada masa hadapan. Terima kasih atas layanan yang luar biasa.

Hakone Kowakien Ten-yu is a truly comfortable and relaxing ryokan that made our stay very enjoyable. The staff were attentive and welcoming from the moment we arrived by car, and they promptly helped unload our luggage and delivered it to the hotel. They also assisted with carrying our luggage back to the car during check-out. The room was well-equipped, clean, and very hygienic, and the high-floor view was wide and beautiful. Breakfast and dinner buffet were both satisfying, with delicious food and a good variety of choices. The onsen was also impressive, with two levels of outdoor baths that are alternated between men and women at different times, allowing guests to enjoy both. The water park-style onsen area was a bit less impressive, but overall, this ryokan deserves a very high rating. The official site highlights its open-air onsen, private baths in all rooms, and well-regarded dining, which matches the strong overall experience here

This hotel is a paradise in the mountains of Hakone! Traditional style of the rooms - it feels like you are living in a Japanese family. We were prepared a traditional dinner, which was served in our room. It was very tasty and varied! The hotel has 3 onsen: 2 - private, 1 - public. We visited only the private ones (you need to book a time in advance at the reception upon check-in, the visit time is 30 minutes). It was wonderful! The hotel also provides a transfer from and to the nearest train stations. The rooms are clean, cozy, we slept on tatami under soft blankets. The hotel has a relax room. With massage chairs and a very quiet atmosphere. We stayed in this room after visiting the onsen and got great relaxation. And you are also given national clothes for rest and sleep. It is very beautiful and cute. Breakfasts were also in kaiseki style - varied and unusual. The hotel staff is very kind and friendly. this hotel allows tattoo baths. great experience, thank you very much! want to come back again!

During our recent stay at Yumoto Fujiya Hotel, we found the location to be very convenient, making it easy to explore the beautiful surroundings of Hakone. The room we stayed in was clean and well-maintained, which contributed positively to our overall comfort. While most of the staff were generally polite, we felt that there was room for improvement in terms of warmth and friendliness, particularly from the reception staff. We appreciated the exceptional welcome from the doorman, who was genuinely friendly and made a positive first impression. One area that needs attention is the breakfast. We noticed a lack of variety, as nearly 90% of the items remained the same throughout our stay. It would be great to see more changes in the menu to enhance the dining experience. We had a disappointing experience at the hotel's Japanese restaurant “Night Snacks (Pub)”. The lady server displayed a lack of warmth and friendliness and did not engage with us during our meals. Totally no smile on her face. It was disheartening to see her provide a more attentive service to the local Japanese customers, which left us feeling unwelcome.  She should be send for some customer services courses to improve her services especially for a hotel outlet. It’s a total disappointment for tourists to bring back such experience.  However, in stark contrast, the staff at the sashimi counter were outstanding. He greeted us with friendly smiles and made us feel acknowledged. The sashimi he prepared was exceptional and truly delicious, earning high praise. Overall, while there were some highlights during our stay, the negative experiences overshadowed the positives. I would rate our overall experience at Yumoto Fujiya Hotel as a 5/10. Given the factors mentioned, I would prefer to explore other hotel options during our next visit to Hakone.

As a Korean family living in the United States, we stayed here as a family of four with our two young children (40 months and 21 months old), and overall, we had a truly memorable experience. We booked through Trip.com, and because there were no clearly stated child occupancy policies during booking, we reserved the room as 3 adults. This later created some confusion during check-in, which I will mention below, but aside from that, nearly everything about this hotel was exceptional. First, the positives: The breakfast was outstanding—worthy of its Michelin Guide 2025 recognition. Every meal was beautifully prepared, thoughtful, and delicious. We chose a traditional Japanese-style room with tatami flooring, and for our family with young children, it was perfect. Being able to remove our shoes and comfortably live on the floor felt especially natural and relaxing as Asians, and parents with little children will understand how convenient and comfortable this setup is. The location is also excellent—within walking distance from Gora Station, where the mountain railway arrives. Even with two small children, the walk was very manageable. The onsen experience was wonderful, and the guest lounge available from morning until 10 PM was another highlight that made the stay feel luxurious and comfortable. The dining area itself deserves special praise. Enjoying breakfast and dinner while overlooking the beautiful inner garden pond was peaceful and elegant, and the restaurant service team was abundant, attentive, warm, and professional. It truly felt like top-class hospitality. Now, one disappointment: During check-in, one female staff member wearing a headscarf made several comments that felt unnecessarily cold and transactional. Because we booked as 3 adults, she repeatedly explained that our children could be accommodated because of that booking choice—as if we were receiving an exception—despite there being no clearly stated child policy during reservation. She also explained that only 3 adult yukata/lounge outfits had been prepared in the room because we booked for 3 adults, and said we could request children's clothing “if needed.” When I asked when we should request them, she simply repeated that we could ask when necessary. At that point, a more thoughtful hospitality approach would have been something simple like: “I see you have two young children—would you like us to prepare children’s outfits now?” That small difference would have reflected genuine care. At check-out, I again observed behavior that felt uncomfortable. A trainee staff member was assisting us, and when the trainee forgot to request identification, the same staff member visibly frowned and corrected the trainee in front of us. It felt unnecessarily tense and unprofessional in front of guests. What stood out was that every other staff member we encountered was warm, polite, smiling, and genuinely welcoming. They bowed, greeted us kindly, and made us feel respected. Only this one staff member felt noticeably different—cold enough that we were left wondering whether it was discomfort toward children, cultural bias, or simply a personal attitude issue. I travel frequently internationally for business in a senior executive role, and this was the first time I experienced service that felt this distinctly uncomfortable from a luxury hospitality employee. That said, I want to emphasize: everyone else at the hotel was wonderful, and the property itself is beautiful, peaceful, elegant, and family-friendly. We would gladly return—but I hope the warmth shown by the rest of the team becomes the standard reflected consistently by every member of staff.

hotel was well located. Easy self check in. The issue was depending on the floor and tree in front, you might hand up with no view on the mount fuji for some room. need to ensure you reach 3rd floor or above to get view, overwise if floor 2 or 3, it would depend on the rooms as some rooms have tree in front.

Need to walk a bit from the train station but there is a shuttle bus from here to the train station. Customer service was great and enjoyed the bath outdoor in rainy weather.

I booked the suite for me + 2 of my friends. Honestly the room is huge and can easily accommodate 4/5 people. The room is clean and the public onsen is great, you can also ask the counter for the private onsen key, however there is only 1 private onsen room, so you will have to wait if someone else is using it. The breakfast included is amazing as well, they will also ask for your allergies or dietary restriction to accommodate for you if you have any. You can also select between the Western or Japanese Breakfast too. There is also the Mori No Yu + Yunessun, which is a public onsen & a water amusement park, that is free to visit nearby as well. You simply have to ask the counter to give you the free ticket QR to visit the place. Just need to remember that the towels provided at the facilities are for both, so you need to keep them and not return it early if you want to visit both facilities. The only negative I have is the location, it is located near the bus stop so if you have Hakone Free Pass, you will be able to reach there easily but it's still quite up in the mountain. There also isn't much nearby restaurant options as well, so you might have to consider their dinner menu at the Ryokan if you are planning to stay there for multiple days as well.

We stayed here for one night as a group of three and had a wonderful experience. The hotel is a bit old-fashioned, but it was clean, well maintained, and had a charming, traditional atmosphere. We booked a Japanese-style room with futons. The room was spacious and divided into two separate areas, giving us plenty of room to relax. We had a beautiful view of Mt. Fuji from our room, and the hotel’s Japanese garden also offered great views of the mountain. Setting up the futons ourselves was easy, and the room was equipped with yukatas, towels, and slippers for visiting the onsen. The staff were friendly, spoke good English, and made us feel very welcome throughout our stay. Both the onsen and the dinner buffet were included in the room rate, which made the stay feel like excellent value. We enjoyed the buffet before heading to the onsen. There was an impressive selection of dishes—almost too many to choose from! Most of the food was Japanese, and while not every dish stood out, everything we tried was good. Alcoholic drinks were available for an additional charge and were not included with dinner. The onsen was definitely the highlight of our stay. There are separate bathing areas for men and women, and the rules were clearly explained, making it easy to use even as first-time visitors. The facilities were clean and included both indoor and outdoor baths. From the outdoor bath on the men’s side, we had a fantastic view of Mt. Fuji. We had read reviews saying the mountain was only visible from the women’s side, but that wasn’t our experience. Relaxing in the hot spring while looking at Mt. Fuji was unforgettable. The changing and washing areas were clean, and the opening hours were generous. Tattoos are not permitted in the onsen, so it’s best to bring your own tattoo cover stickers if you need them. They are also available for purchase at the front desk, although we found them to be a little expensive. The hotel is located quite far from central Hakone, so it’s worth allowing plenty of travel time. However, it’s easy to reach by bus, and it’s also located right next to the Hakone Ropeway station, making it very convenient for visiting the area’s main attractions. We didn’t use the hotel’s shuttle service because the walk from the nearby bus stop was only a couple of minutes. One thing to keep in mind is that there aren’t any convenience stores or other shops within walking distance, so it’s a good idea to buy anything you might need before arriving. Overall, we were extremely happy with our stay. Compared to many other hotels in the Hakone area, this one was noticeably more affordable, and we felt it offered excellent value for money considering everything that was included. If you’re looking for a traditional onsen experience with incredible views of Mt. Fuji, this hotel is an excellent choice.

도쿄→하코네 로 1박 2일 온천여행 다녀왔어요! 남자친구와 1박2일로 가볍게 다녀올 여행지를 찾다 온천도 있고 공기 좋은 관광지인 하코네를 가기로 결정했어요. 우선 신주쿠에서 하코네까지 가는 열차가 있어서 접근성이 너무 좋았고, 하코네 도착해서 바로 반대편 열차로 숙소 근처 역인 고우라역까지 갈 수 있어서 너무 편했어요! 1박 2일 중 첫날은 호텔 온천에 전부 쓰고, 둘쨋날은 관광을 하자! 라는 생각으로 방문을 했는데요. 숙소는 완전 산속에 위치를 하고 있기 때문에 주변에 아무것도 없고, 경사가 엄청 가파르기 때문에 주변 산책은 힘들어요,, 꼭 하코네 역이나 출발 전 편의점에서 간식거리, 음료 사가시는 걸 추천드립니다! “고우라 역“ 도착하자마자 숙소에 연락하시면 호텔측에서 고우라 역까지 차로 픽업하러 와주시니 꼭 픽업서비스를 이용해보세요! (무료서비스) 숙소 내에는 한시간 대여가 가능한 노천탕,개인탕이 있는데요. 너무너무 추천드리지만, 혹여나 예약 시간이 가득 찼다는 등, 못 갈 시엔 실내에 있는 가족탕을 이용하셔도 좋을 것 같아요! 호텔객분들이 모두 사용하시기 때문에 이용시간에 주의해주세요:) 저는 노천탕을 저녁 먹은 후 이용하고 사람이 없는 12시 정도에 가족탕에서 온천을 즐겼습니다. 호텔방에는 세면대, 화장실(변기)를 제외한 샤워시설이 따로 없기 때문에 온천 들어가기 전에 타올,미리 갈아입을 옷, 샤워도구 등 준비하셔야 해요! 이곳에 방문하신다면 식사 서비스도 무조건 포함하셔야 하는데요! 앞에 말씀드렸다시피 근처가 산으로 이루어져 있기에 편의시설이 아무것도 없습니다ㅠ 예약시 식사까지 추가금액 지불하시면 저녁과 아침에 깔끔한 일식 메뉴가 나옵니다. 직원들도 너무 친절하셨고 식사 또한 너무 만족했습니다. 식사시에는 직원분들이 호텔 방 내에 침구를 깔아주십니다. 체크아웃시에도 마찬가지로 호텔측에서 근처 고우라 역까지 차로 데려다주시기 때문에 퇴실시 말씀드리면 됩니다! 이후에 저는 고우라 역부터 케이블카를 타고 하코네를 한바퀴 여행하였는데요, 전날에 온천탕을 이용하여 피로를 싹 날리고 좋은 공기 마시며 산정상까지 투어하고 와서 너무 좋았습니다:) 하코네 여행에 꼭 키리타니소 호텔을 추천드려요.