Hotel berhampiran Belridge Shopping Centre, Perth

這是在珀斯二週時間裏，所選酒店最滿意的！門口書寫着“請按門鈴”及寬敞的停車位，讓人未曾進門就有一種親切感👍酒店裡的公共區域，廚房設施，房間卧室，茶室，陽台，草坪……，都是井井有條，乾乾淨淨，讓我在異國他鄉感受到“家”的味道！店家的服務也很貼心，由於旅途奔波勞累，引起淋巴結腫大，牙齦發炎，.她們及時為我提供了鎮痛消炎葯，緩解了我的疼痛，讓我後續旅程無憂。今天退房還增送了禮物，真有點不好意思呢。以後我會將自己的切身體驗分享給喜歡旅行的朋友。如果你們到西澳來，一定不要錯過“陽光小玖”！在這裏衹要想吃的東西，都可以自己動手做起來 ！👍👍👍

Arrived in Perth on 24 January 2023 and had this accommodation booked for just 6 days out of our 39 day trip to Oz. Had we realised just how beautiful this place was we think we would have stayed here for the entire trip. What fantastic hosts Kyle and Jodi are and don’t forget little Billy the dog. The rooms are spacious with air condition, the kitchen has everything you need and outside is relaxing to sit and chat with other residents. What a welcome to Australia. Hope the rest of our accommodation matches up to this

5 stars for this resort Truly a magical experience and glad that Trip had a good rate for it A walk in the resort grounds is the perfect way to start the day Room is huge and spacious, nice marble wall bathroom, balcony with table and chair, huge tv screen with good selection of programmes There’s Nespresso also with 4 complimentary capsules per day The staff service is awesome Will definitely return!

I never got my deposit back

Great location, friendly staff. Met our expectations. Decor is a little dated and old and the hotel restaurant and bar were closed for renovation which is a pity, but the hotel was convenient to walk to food outlets, trains and attractions.

We love staying here , everything is great but we stayed last night , they have a microwave In your room but no. Plates or cutlery and ice ! Hotels stopped doing ice when we were in covid time , can we bring back ice , some people like drinks with ice when they stay in a hotel , miss the ice 😁 Otherwise love this place !

Lots of the reviews here, I believe, are reviewing Mercure on Hay (the newer, more upmarket hotel and possibly better of the two although I haven’t seen it), whereas lots of reviews in Mercure Perth on Hay are referring to Mercure on Irwin. I’ve compared the photos and the hotel details and official photos are definitely that way round. SO… this one, Mercure Perth (which is on Irwin St) is the bad one. It’s awful. It’s tired, badly fitted out, dingy and I hope never to stay here again. My room was down a corridor of *****ed (and stained) carpet that made me feel nauseous to look at. The room was ok, the bed comfortable, but more stained carpet, and lots of things didn’t work. Several light bulbs were broken, lots of curtain hooks missing, the room safe didn’t work, the bath had a rusty patch in it. The aircon was too cold for me and I followed the instructions to turn up the temperature but it didn’t warm up. Two phone calls and three hours later, someone attended my room, told me the air con wasn’t adjustable as it’s one temperature for the whole building so the instructions were incorrect. He turned it off (supposedly) and I then spent my stay with no aircon although the room was still cold and not stuffy and the control panel didn’t say ‘off’ so I think the whole thing was just BS and they couldn’t be bothered to deal with it or give me another room. Staff care factor of the attendant was zero, and of the front desk staff, close to zero. I got woken up in the early hours of the morning several times by skip bins being moved around in the laneway outside (very loud chains being dropped in the skip bins and noise reverberation). The next night the fridge started making such a loud noise in the middle of the night that I had to turn it off and use the spare towels to absorb the water as it defrosted. I’m just curious why Mercure keep this one running. Perhaps it’s set at a different price range but it’s not doing their brand any favours with two Mercure hotels so close together, especially with all the reviews mixed up.

Strongly recommend this venue. Greeted by helpful staff who go out of their way to make you comfortable. Nothing is too difficult for them. Very clean rooms with crisp sheets. Perfectly cooked and presented breakfast with a wide range of options.

I really don’t like writing bad reviews but this place just doesn’t deserve a great rating. The location is good and the rooms a big. I did get an upgrade to a suite, but everything is very dated. On my window, they had masking tape which I suspect was to avoid wind whistling through. That’s not a really great look though. Check in was a disaster. Admittedly it was Friday evening and there was a lot of people arriving for the weekend, but clearly they weren’t planning their staff needs properly and it was ridiculous. Not only that, but their EFTPOS machine was not working so you had to fill-in a paper sheet. I get technology goes down, but honestly that was just bad. To be fair I was not feeling well when I arrived, so the whole thing just seemed a lot worse than it probably was and the staff were actually quite nice, despite the fact that they were clueless. I had sent a message to the hotel prior to arriving with a couple of specific requests, which they did the absolute opposite of which just made me laugh. They weren’t a big deal, but it’s the little things that count, especially when you’re a diamond member of their loyalty program. I think the place just needs a freshen up and the staff need to get plugged in. I wasn’t actually going to even write a review, but what pushed me over the edge was when I turned on the shower and watched a whole pile of hair swirling around in the bottom of the shower stall.