Hotel berhampiran Otto Point Reserve, Perth

I am giving this hotel an average rating because there are some very good points about the hotel. We stayed in a one bedroom apartment. The good: Great location, spacious rooms, massive spa bath fits two people easily. Comfy beds. 2 TV's. 2 Air con units. Very quiet despite being next to the freeway. Well fitted out with everything you need. Good amenities on site eg heated pool, sauna, secure parking. The bad: First up got double charged for my room as I had already paid through Booking.com. Secondly after about 1 hour the main aircon which is basically in the middle of the room started leaking water all over the floor, we put a rubbish bucket under it and called the management. Some guy came up and told us that there was nothing he could do because it was a Saturday and the hotel was fully booked. He admitted that it was a known problem. Unfortunately we had to put up with it and the leak changed ends a couple of times and thwarted our attempts to catch all the water. Also the level of cleanliness leaved a lot to be desired. This is not a 4 star hotel. There were crumbs all over the stove top from the previous tenants, rips in the curtains and some stains on the furniture, and the general condition of fixtures was poor for example the silicon around the basin in the bathroom was loose and falling out. General cleanliness was also poor. Probably would not stay again.

Stayed here for 3 nights, arriving after long flight from UK. No problem checking in, room in quiet location as requested. Some construction work going on at back of hotel, but nothing that disturbed me in the evening. Room was clean and had everything I needed for a short stay. Corridor and room carpets could do with replacing, but I guess that is a big expense after the last few years. Breakfast was more than adequate, with plenty of choice. The hot buffet was all fresh and frequently replenished. The young man in the restaurant (sorry I don't know your name), was very helpful and polite. Reception were helpful in booking a very early morning airport taxi for me, and on the morning of departure made certain that I safely got into my taxi. As a solo female traveller, it's the little details like that that mean so much. I would definitely return if i was visiting Perth again

We wanted accommodation close to the Arena and this was perfect. The staff, cleanliness, breakfast, accessible bathroom, were all great. Shame about the comfort level of the bed and couch. The bed rolled into the middle big time and was very low. The couch was extremely low making it unusable for a person especially with a disability. They had obviously not thought about this aspect of useability only the bathroom to make it an accessible rating. We would stay again but not in that room and we would enquire about the comfort of the furniture.

Great location, friendly staff. Met our expectations. Decor is a little dated and old and the hotel restaurant and bar were closed for renovation which is a pity, but the hotel was convenient to walk to food outlets, trains and attractions.

Lots of the reviews here, I believe, are reviewing Mercure on Hay (the newer, more upmarket hotel and possibly better of the two although I haven’t seen it), whereas lots of reviews in Mercure Perth on Hay are referring to Mercure on Irwin. I’ve compared the photos and the hotel details and official photos are definitely that way round. SO… this one, Mercure Perth (which is on Irwin St) is the bad one. It’s awful. It’s tired, badly fitted out, dingy and I hope never to stay here again. My room was down a corridor of *****ed (and stained) carpet that made me feel nauseous to look at. The room was ok, the bed comfortable, but more stained carpet, and lots of things didn’t work. Several light bulbs were broken, lots of curtain hooks missing, the room safe didn’t work, the bath had a rusty patch in it. The aircon was too cold for me and I followed the instructions to turn up the temperature but it didn’t warm up. Two phone calls and three hours later, someone attended my room, told me the air con wasn’t adjustable as it’s one temperature for the whole building so the instructions were incorrect. He turned it off (supposedly) and I then spent my stay with no aircon although the room was still cold and not stuffy and the control panel didn’t say ‘off’ so I think the whole thing was just BS and they couldn’t be bothered to deal with it or give me another room. Staff care factor of the attendant was zero, and of the front desk staff, close to zero. I got woken up in the early hours of the morning several times by skip bins being moved around in the laneway outside (very loud chains being dropped in the skip bins and noise reverberation). The next night the fridge started making such a loud noise in the middle of the night that I had to turn it off and use the spare towels to absorb the water as it defrosted. I’m just curious why Mercure keep this one running. Perhaps it’s set at a different price range but it’s not doing their brand any favours with two Mercure hotels so close together, especially with all the reviews mixed up.

The service was on top and room was very comfortable. Even though there was minor renovation work going on, it didn’t affect much.

While not dead centre of the CBD, the hotel is within an easy 5 minute walk of it. But, the hotel's location is right opposite the Swan River and has lots of free overnight parking right outside, now that's a real bonus! The rooms are larger than most 5 star hotels we've stayed in and they are very clean, with comfortable beds. The hotel staff are very attentive and the facilities (pool, restaurant and bar) are pretty good. My wife and I have stayed at almost all of the 4 and 5 star hotels in Perth and while the Crown Plaza is rated as a 4 star, it is now our hotel of choice due to its value for money when compared to all of its competitors. So, if you're savvy, you won't go wrong staying here!

Both me and my son enjoyed our stay in this hotel. Although its more like a 'clubbing' area, I feel it is still safe and I have a child with me. And its just two of us. Staffs are friendly and hotel is at a good location. Room is well maintained, clean and comfortable. We had good 4 night of sleep! View from our room is fantastic. Breakfast was good too. Will definitely return again!

We love staying here , everything is great but we stayed last night , they have a microwave In your room but no. Plates or cutlery and ice ! Hotels stopped doing ice when we were in covid time , can we bring back ice , some people like drinks with ice when they stay in a hotel , miss the ice 😁 Otherwise love this place !

Probably the best hotel in a major Australian city. Incredible rooms and view, the best outdoor swimming pool. A poolside resort with worldclass restaurants and shops just outside from the CBD