Hotel Terbaik di Perugia dengan Spa

Io e mia moglie è la terza volta in sei mesi che pernottiamo in questo hotel ci troviamo benissimo personale accogliente gentile e Giovane camere spaziose e pulite, tolgo una stella xchè io ho un problema con il materasso a molle non riesco proprio a riposare spero che vengano sostituì , perdonatemi ma dico quello che penso 😄

The two stars given are for location, food in the restaurant and housekeeping. We found the staff here not just brusque but actually quite rude. On our first day the bar was open and there was someone serving, we ordered drinks, we’re given some snacks and we sat on the terrace. There was a school trip here as part of the jazz festival, it would have been good if our travel agent had been told of this, we may have chosen elsewhere. The location is good to walk into town with the escalators. There was no one working at the bar for the remaining two nights of our stay and each time we had to ask reception to serve us, each time this seemed like a chore for them and wasn’t met with a smile. They hadn’t bothered to get any ice so the drinks weren’t very cold. One morning one of the reception staff was counting our cash, I went back 20 minutes later to ask for change (the ATM had given us two €50 notes) and we didn’t want to use those for taxis. I was told they had no cash (there is also a sign saying they have a cash desk open. There is a pool but swim cap is mandatory and you have to get a key from reception and they limit numbers if it gets too busy. No irons in the room, apparently they have an ironing room where you can go to. The food in the restaurant was lovely. Once again let down by poor service. We will definitely return to Perugia, we won’t return here.

First the positives......location. Now the negatives... Avoid Room 50 llike the plague. We had booked a superior double room and were pleasantly surprised to be allocated Room 50 with all it's grandeur, until that is one of us went to the shower. Only to find that the bathroom flooded to almost Biblical proportions !!! No amount of trying to mop up the water with spare towels worked. Response from the Front of House member of staff was to provide more towels, and an explanation of how a previous guest had accidentally broken one of the glass panes in the shower screen (which given it's appearance and condition had clearly been there for a good twenty years or more) which he claimed had been repaired,but that the problem persisted and that staff were aware of this.!!! His solution to the issue was to say ”I can't do anything now,we'll deal with it tomorrow” Our reply was that this situation was unacceptable and could we please be moved to another room. Reluctantly he agreed to our request and allocated us Room122. We had booked for three nights, for the remainder of our stay we had quite a frosty reception every time we encountered the said member of staff. On checking out and paying the bill with a credit card a most unusual thing happened. The Front of House staff member on duty that morning asked for payment of the City Tourist Tax in cash. In all our years of travelling in Europe and paying various city taxes we have never been asked for cash payment when using cards.Hmmm? La Rosetta did not live up to expectations, breakfast was average and the coffee from the machine was dreadful. Italian guests must be appalled with it. We wished we had stuck with our first initial choice and gone with La Fortuna around the corner.