Hotel Mesra Haiwan Peliharaan di Fátima

In all my years of traveling, I have never been treated as poorly than by a waiter employed by this hotel. My friends and I were part of a religious pilgrimage and the trip included dinner at this hotel. During dinner on Nov. 7, 2023, there were no seats left in the innermost section of the restaurant where for whatever reason, this particular waiter wanted all patrons to sit. However, there were numerous tables and seats less than 10 feet away from this particular section. Since we cannot eat standing up, we asked to be seated in the available tables 10. This waiter was unbelievably rude and yelled “No, go with your tour group!” We explained to him there were no seats left. He glared at us and could not be reasoned with. Make a long story short, we had to WAIT until people were done eating or were asked to eat fast and get up, so we can sit down. We were also told in a very loud disrespectul voice, to just “separate and find a seat with other people”, meaning people we were not traveling with. At the end of the dinner, we quietly approached him and said to him we deserved better treatment than that. We spoke in a very low key voice. I guess, we were hoping he would apologize. We thought maybe he was just having a bad day and that ad the crowd thinned out, he would realize he was out of line and apologize. To our horror, he was as rude as ever and instead of apologizing, he raised his voice again and said “I am superman! You Americans are rude!!!!!” He then rolled his eyes, waived his arms even more, and yelled (literally yelled) more. This is the most shocking encounter we have had in all our years of travelling around the world with a waiter. And of all places, in Fatima. We want to believe this man has problems at home which made him behave so horribly, but management should then sit him down and educate him on the proper way to conduct himself in a place as precious and sacred as Fatima.

We spent 2 nights at Sao Jose in a double room. The staff provided excellent service. The room was very clean, spacious and comfortable with its en-suite bathroom. Breakfast offered plenty of (very good) choices. The location - very close to the sanctuary - is perfect. We could easily find a spot to park our car close to the hotel. All in all, this was a great stay! HIGHLY RECOMMENDED!

Excellent retreat for a peaceful stay. Welcoming and peaceful with trained personnel. We enjoyed our stay. I was travelling with kids and can tell that from day 1 every time we needed assistance we could get it. The receptionist even helped us with the taxi on our way out as it was raining and although the bus stop was less than 10 min walk with the rain it was just not doable, especially with kids😟 The hotel location is convenient for a short walk to the Museum of Fátima and the Shrine of Fátima.

Muy buena recepción de parte de Joan, el dueño del alojamiento. Llegue antes del horario previsto de check in y me ofreció mi habitación. El lugar esta muy bien mantenido, con una excelente limpieza en las instalaciones. La habitación muy cómoda en el segundo piso, con vista a la ciudad, con una limpieza muy buena en las sabanas, cubrecamas y toallas, y muy bien calefaccionada. Lugar tranquilo y silencioso. Cocina muy bien equipada y con artículos para que los huéspedes usen (incluido lavarropas). Conexión de wifi excelente. Zona de estar para comer excelente. Muy lugar muy acogedor. El tema del baño es un punto a mejorar. Las cortinas de plástico están atadas y no se pueden mover por lo que el agua sale de la bañera y entra a la habitación y se moja todo. Sin duda o recomiendo en mi próximo viaje a Fátima volvería. Muchas Gracias!