Ulasan Melia Vinpearl Phu Quoc

Near private beach so clean quite. Awesome Sunset. we are 3 night. so clean private pool. Staff daliy 2-3 times clean pool so friendly

We arrived very late on the day. The children are very happy when enter the room until there is one room the air-con is broken and on top of that one of the bed have sand inside. The worst is day after the room service the other bed have sand and they only make bed don’t change the bedding for the room service. The some of the new towels smell of smoke, so becareful when using them. I think just my room I come across like 3. But I don’t know about other. Room service will take 1 hr which is quite standard. The water from the villa maybe is from a tank above the building, I constantly can smell and taste mud from the water, and hot water will run out it everyone use the shower at the same time. There is an accident that they sent us to wrong breakfast area, which is fine but they don’t immediately sent us back to the right one, and let us wait for another buggy. Hair conditioner is run out just after 3 nights (one 1 used it, which mean they didn’t check up and refill) Generally the hotel quality is around 3 stars. However their room services respond very fast. They fix the aircon overnight (even is quite noisy but I think they should make sure the room is okay before the guest arrival) They come in very quickly if you request towels/water. Just the quality is not 5 stars. If you don’t ask them they will not provide you. As for bedding I think they come with sand that why even the replacement still have sand.

Perfect villa

It was amazing

property is fabulous. service was truly good with other facilities.

Really enjoyed there. We are planning to visit again here. As well, we recommend to others definitely

Pool in villa was very dirty

Impeccable service, amazing sunset on the beach; pool villa is spectacular.

Very nice resort

Nice hotel

오래된 느낌입니다.. 빌라라 온전히 저희가족만 프라이빗하게 즐길 수 있어서 좋았습니다.. 대부분 직원들이 친절합니다.. 화요일 오후에 사비아비치앞 수영장에서 폼파티했는데 즐거웠습니다~^^

룸업그레이드 해줬어요! 그런데 룸 클리닝이 제대로 되어있지 않았고 소파엔 다른사람들의 머리카락들이 많이 붙어 있었어요. 그 외에 서비스는들 좋았습니다. 딸 아이가 다쳐서 의료진이 와줬고, 리조트 측에서 서프라이즈 선물을 보내줬어요~! 그리고 룸 클리닝 매일 신청했더니 깨끗하게 청소해줬어요.

Отличный отель, жили здесь 3 недели и практически всё понравилось. Скорее всего сюда вернёмся и не раз. Для того, чтобы было ещё лучше, можно поработать над следующим моментами: 1) Периодически очищать лопасти вентиляторов в спальнях и решетки кондиционеров. Очень пыльные!!! 2) Проверять и менять наматрасники, мой был весь жёлтый с запахом, снял и убрал его подальше в шкаф. Возможно, и сам большой матрац уже был не свеж. Запах мочи был во всех спальнях! 3) Наличие маленьких чайных ложечек на завтраках. У жены была проблема кормления годовалого ребёнка без них. 4) Увеличить количество лежаков на пляже. 5) Для гостей с поздним трансфером в аэропорт (как у нас он в 18:00) сделать поздний выезд (check out) из номера. В итоге с 12 до 18 мы вынуждены где-то гулять с двумя детьми 5 лет и 1 год. Малышка осталась без дневного сна и капризничает((( Этот момент вызвал наибольшую у нас досаду. Если уж так накладно, сделать поздний check out платным! Но относительно жёстко отказывать гостям на ломаном английском нельзя!

這次出行最大的悲劇發生在這個酒店！實在是另我沒有想到！別墅套房私人泳池旁也的地面可能因為年頭長，凹凸不平，有的地板下陷有2-3釐米，孩子在泳池游泳、玩兒時不小心被這些小坑絆倒，摔倒時碰到旁邊的小桌子，然後一聲巨響，小桌子上玻璃瞬間碎了一地，幸虧是鋼化玻璃，沒有劃傷孩子。第二天早上和酒店協商這個事情，酒店先是尋問了是否有人受傷？需不需要去看醫生，這點還算好。但是之後就有點讓我不能接受了。酒店人員説如果有人因此受傷，那麼酒店負責賠償承擔費用，但現在我們沒受傷，那就是因為我們的原因打碎玻璃所以要照價賠償。讓我賠900 000越南盾。我就想問，1、這地面好幾個坑是我原因造成的嗎？2、照片上的藤編小時桌子，桌面還凸起，一塊玻璃沒有任何固定放在上面是多麼不安全的設施呢？這也是我們的原因？3、人受傷了酒店就負責，人沒受傷就全怪住客？這意思就是為了不賠錢我孩子應該受傷才對？實在不能理解！4、一塊小玻璃的價格應該按什麼來計算？酒店不能提供價格標準給我，就是一口價90萬越南盾！ 最終就是説什麼都沒有用，賠償了450 000越南盾 如果大家選擇這個酒店，就是注意一下這個小桌子上的玻璃，真的挺危險，完全浮擱在一個半圓凸面上！ 其實這個酒店除了這個問題之外總體還是不錯的，環境挺好，又是獨棟別墅房間非常大也很舒適，還帶私人泳池，外出都有tutu車接送，去機場提前預訂還有免費的車，服務員服務也挺好，就是幾乎沒一個會講中文的，溝通全靠翻譯軟件。入住的全是韓國遊客和歐美遊客，一切服務、飯菜口味都是按這些國家的習慣來的，中國人可能會覺得體驗感稍差。 要説入住這個酒店非常巧，1 8年酒店開業沒多久我跟旅行社來過一次根本不記得酒店名字，位置。5年後我帶全家自由行在網上訂酒店，到了才發現碰巧住的又是之前這個酒店！還挺有緣分的，如果沒發生碎玻璃的事情，可能這次旅行是我記憶中非常美好的記憶！ 打壞東西是該賠償，但更應該分清楚責任，更應該提供價格標準，另外酒店配置這樣的桌子還是應該考慮一下安全性。人生中總有很多意外和遺憾，希望下一次能更美好吧 PS. 這樣的坑很容易絆倒，這樣的桌面玻璃放在上面比較容易滑落