Ulasan Melia Vinpearl Phu Quoc

Excellent stay! The resort generously upgraded our room to a three-bedroom Villa for free although we did not ask for it. When we entered our villa, we were stunned by the spaciousness immediately, There were four washrooms, three bedrooms, a large private swimming pool, a decent kitchen, large dining area and living room, there were also two balconies on the first floor to view the sunset and feel the sea breeze during our 4-day stay. The facilities were also amazing, the water was crystal clear in the beach, exceptional Vietnamese coffee supplied for breakfast, room service was quick and up to standard. The staff was friendly and helpful and their English was surprisingly fine. In terms of negatives, the TV was relatively not big enough compared to the room size, there was no coffee machine, only some instant coffee sticks were provided in the villa, definitely not ideal for coffee lovers. Besides, the Italian restaurant in the resort didn't accept us to pay in cash, unfortunately our credit cards were left in the villa as we thought cash would be accepted. This was a bit annoying since cash of Vietnamese Dung is a legal tender, meaning you must accept it as means of payment by law (unless it is a stock transaction or big business acquisition or merger). After some difficult back-and-forth communications, the staff finally accepted that we could pay in cash, glad that they didn't break the law. Overall great value for money, during our trip we have stayed in three different resorts and this one was obviously the best ones in almost every aspect. Highly recommended If you would like to have an affordable luxurious experience without breaking the bank.

Near private beach so clean quite. Awesome Sunset. we are 3 night. so clean private pool. Staff daliy 2-3 times clean pool so friendly

We arrived very late on the day. The children are very happy when enter the room until there is one room the air-con is broken and on top of that one of the bed have sand inside. The worst is day after the room service the other bed have sand and they only make bed don’t change the bedding for the room service. The some of the new towels smell of smoke, so becareful when using them. I think just my room I come across like 3. But I don’t know about other. Room service will take 1 hr which is quite standard. The water from the villa maybe is from a tank above the building, I constantly can smell and taste mud from the water, and hot water will run out it everyone use the shower at the same time. There is an accident that they sent us to wrong breakfast area, which is fine but they don’t immediately sent us back to the right one, and let us wait for another buggy. Hair conditioner is run out just after 3 nights (one 1 used it, which mean they didn’t check up and refill) Generally the hotel quality is around 3 stars. However their room services respond very fast. They fix the aircon overnight (even is quite noisy but I think they should make sure the room is okay before the guest arrival) They come in very quickly if you request towels/water. Just the quality is not 5 stars. If you don’t ask them they will not provide you. As for bedding I think they come with sand that why even the replacement still have sand.

Perfect villa

It was amazing

property is fabulous. service was truly good with other facilities.

Really enjoyed there. We are planning to visit again here. As well, we recommend to others definitely

Pool in villa was very dirty

Impeccable service, amazing sunset on the beach; pool villa is spectacular.

Very nice resort

Nice hotel

設備環境挺好 別的達不到設備水平。 check in的時候 入房的人，出去的遊客，退房的人都擠在一起控制不到。 早餐個人覺得沒什麼可以吃的。banmi 也要自己做。 房間要了水 還説要加錢才能給。 退房回來的路上酒店的車上有客人拉東西在酒店都沒有問車上的人自己決定回去。雖然趕上飛機了，可是這不應該自己決定的事情。除了前台幾個員工以外不會英語。 覺得整體服務達不到價格的感覺

房間很大，泳池也很乾淨。雖然出入要坐Tuk tuk, 不過call車都好快有，唔需要等好耐。酒店距離珍珠樂園和大世界很近，亦有shuttle接駁。職員們很有禮貌，所有事都樂意幫忙。整體很滿意，唯獨是酒店內食肆選擇不多，出去夜市食比較化算。

入住人多，等了1個小時才辦好入住手續👎🏻 酒店外觀, 房間非常漂亮。酒店有點大，出入，去游泳池，健身房，餐廳都要等buggy。 每天有多班shuttle 去附近樂園👍🏼。