Hotel berhampiran Taste of Vietnam, Pulau Phu Quoc

The hotel is located in the downtown area right next to the beach, so the location is excellent. The check-in starts at 3 PM, just like another hotel; however, there is no warm service, and the room booked from trip.com has been arranged on the lower floor. The results were noisy on the lower floor because we reserved an ocean view, and the hotel swimming pool is just below the balcony. So we asked to change the room to a higher floor after several negotiations with the receptionist and added additional costs. There are no highlights about the hotel facility and average five-star rating. We swim more by the swimming pool than at the beach because the seawater quality is not that good. For the morning breakfast, there are many options, but nothing outstanding. Overall, it's a good hotel.

This hotel is beautiful, right on the beach, great layout with lots of space around the pool. I never struggled to find a spot. Having a better understanding of the geography, it’s important to note that this hotel is a little out of the main town so it’s a little bit more secluded. Staff were very nice. My only issue was at breakfast, as no one comes to greet you or assist you in finding a table, it can be a bit chaotic.

The Hotel overall is really great. The room was nice and spacious, however they didn’t clean our room properly everyday. When they came to clean, they only made the bed, didn’t change the sheets and didn’t sweep the floor. They forgot to replace the towels. They took the old towels , but didn’t leave clean ones. We has to ask for sheet changing after the 3rd day and for them to sweep and mop. Because it got sandy of all the sea sand. The breakfast was good and the staff was friendly overall in the breakfast hall. I just feel for this time of year (During TET holiday) the hotel was VERY BUSY and under staffed. So therefore the overall experience could have been better if they had more staff during this time. The pool and private beach was really nice and we enjoyed that very much.

Pullman Phu Quoc ialah resort yang sangat bagus. Walau bagaimanapun, ia terletak di kawasan terbiar menunggu perkembangan selanjutnya, jadi ia dikelilingi oleh jalan raya tetapi tiada yang lain. Ia adalah 20 minit berjalan kaki ke kedai-kedai terdekat. Walau bagaimanapun, resort ini sangat baik dan memenuhi setiap keperluan. Pantainya bersih dan berenangnya bagus, jaring mengelilingi kawasan berenang. Pemindahan percuma ke bandar adalah idea yang bagus seperti pengangkutan percuma ke lapangan terbang. Kakitangan hotel hebat, kebanyakannya berbahasa Inggeris. Bilik-bilik adalah sangat bersih dan selesa jika reka bentuk sedikit aneh dan AC agak lemah. Secara keseluruhannya Pullman melakukan kerja yang hebat. Matahari terbenam sangat mengagumkan!

It was my first Phu Quoc trip with my parents. I made a reservation because my friend recommended it, but I was satisfied more than I expected. Personally, there were a lot of breakfasts, but I picked delicious ones. Next time. If I go, I would like to make another reservation.

Pros: - good location, walking distance to Grand World - low price, best if you don’t spend much time at the hotel and mostly out and about - clean and modern decor Cons: - no aircon in corridor and elevator, it can be very uncomfortable to step in the elevator on hot days - no room service, no service at pool area, no option to pay for food and beverage at check out. - minibar is empty, instant coffee and tea bags are available yet no milk. When we requested milk for our cup of tea, the reception staff advised we would need to go to the bar (ground floor) to purchase milk at own cost. Milk is essential and it has always been provided free of charge wherever we’ve been (Bali, Singapore, Australia, etc.) - mid-stay ROOM INSPECTION. This is very UNPLEASANT practice to Westerners and should be stopped. Not sure if this is normal in Vietnam, but it is very displeasing and annoying to us (Australians). We often stayed a few weeks to months in Bali and other Asian countries, we’ve never had room inspection where 2 staff entered our room, 1 of them walked around the room pretending to check the skirting board with a screwdriver while the other was casing the room (it was obvious that they wanted to check to room). - poor English proficiency. Only one reception staff can speak English well, the rest of the staff don’t. My husband was quite frustrated during our stay because he couldn’t communicate with staff. We’ve stayed in Bali and other Asian countries, all of their staff are fluent in English including security and housekeeping staff. - lack of attention to food safety. Signage is very small. No cover when the meals bought outside to the pool area. Food was not kept at optimum temperature can cause bacteria to grow to dangerous levels that can cause illness. - lack of knowledge about beverage. Staff didn’t understand my husband’s order of Bourbon + Cola (very common drinks to Westerners) and advised they don’t have Bourbon. When my husband went to the bar with the staff, there was a big Bourbon bottle sitting on the shelf! - lack of customer service. Staff was not attentive to customers, my husband had to walked to the restaurant to get staff attention when we wanted food and drinks while we were at the pool. Staff should walk around and simply check in with customers. Staff didn’t greet customers when they walk past, again when we were in Bali and other Asian countries, their staff (everyone including housekeeping staff) always said good morning, good afternoon or good evening. - FACIAL BIOMETRICS RECOGNITION was an entry requirement to enter buffet breakfast. This should be disclosed in booking description including third-party websites like Agoda, Booking.com, etc. No information on Facial Biometrics Recognition are found anywhere or has ever been communicated to us prior to checking in. If we have known, we would stay elsewhere for sure (we will request that our data are permanently deleted from their system and we suggest that you do the sam

Tiga keluarga tinggal di sebuah vila, yang sangat menjimatkan. Pantai hotel ini juga hebat, airnya sangat bersih. Pakej yang ditempah bukan sahaja disertakan dengan perkhidmatan jemput dan hantar lapangan terbang, tetapi juga termasuk kupon hotel dan tiket zoo. Sarapan di hotel juga bagus, dan saya juga mencuba banyak sukan air. Saya belum pernah bermain sukan air di tempat lain, jadi saya tidak tahu betapa kos efektifnya. Hanya tinggal selama dua hari kali ini saya rasa tidak cukup untuk tinggal beberapa hari lagi. Satu-satunya perkara buruk ialah terdapat tokek di dalam bilik, dan tokek itu juga menyalak, yang pada mulanya menakutkan.

Roma Hotel looks quite new. The room is spacious, clean, the staff is good, has many beautiful views and can watch the sunset and sunrise from balconies. In-room amenities were provided and the location was convenient to nearby shops and attractions. This was a wonderful and enjoyable experience in Phu Quoc. Breakfast is diverse and has many new dishes. I really like everything here!