Hotel berhampiran Trung tâm Văn hóa tt An Thới, Pulau Phu Quoc

The stay was flawless and awesome! Couldn’t find any fault with it! Staff were very friendly and enthusiastic, Director of F&B Mr Thor was very professional in seeking customers experience by going around and seeking for feedbacks. Service was fast and food was very delicious! We tried everything from restaurant Sea Shack! Room was cozy n view was spectacular, cleanliness was done well, every area around the property was sparkling clean! Never disappointed to stay with IHG group! Highly recommended for travellers who needs a short escape from city to stay at Intercontinental Phu Quoc

3베드룸 빌라 이용했고 시설 깔끔하고 괜찮았어요 다만 첫 방에서 모든 전기가 안되는 상황이라 엔지니어를 불렀는데도 해결되지않아 방을 바꿔달라 요청했습니다. 방 바꾸는데 2시간 정도 소요... 2시반에 체크인했는데 정작 짐 풀고 쉰건 6시쯤이었습니다ㅠ 다만 최대한 저희 편의를 봐주려고 노력하시는 부분(더 큰 숙소로 바꿔주고 사과의 의미로 과일 전달해줌), 바뀐 숙소에서는 큰 불편함을 느낄 수 없었고 조식과 수영장 모두 만족스러워서 재방문 의사 있습니다.

The Hotel overall is really great. The room was nice and spacious, however they didn’t clean our room properly everyday. When they came to clean, they only made the bed, didn’t change the sheets and didn’t sweep the floor. They forgot to replace the towels. They took the old towels , but didn’t leave clean ones. We has to ask for sheet changing after the 3rd day and for them to sweep and mop. Because it got sandy of all the sea sand. The breakfast was good and the staff was friendly overall in the breakfast hall. I just feel for this time of year (During TET holiday) the hotel was VERY BUSY and under staffed. So therefore the overall experience could have been better if they had more staff during this time. The pool and private beach was really nice and we enjoyed that very much.

Удобный, комфортный отель. На цокольном этаже бесплатная парковка для байков. Пришли с моря, устали, не стали ждать, когда сделают кофе, так нам его достаточно оперативно доставили в номер. Бассейн на крыше с великолепным обзором на 360 градусов. Всё красиво и современно. Единственный минус - до моря идти по каким-то закоулкам и море в том месте не самое лучшее. До супермаркета Кинг Конг идти относительно недалеко, но все же выходит, что отель располагается в самой южной оконечности оживленных мест. Если бы чуть севернее... Питание - придираться не буду, претензий нет, но все же видал и лучше, поэтому за питание 4 из 5. По номеру опять же - без претензий, но видали и получше, поэтому снова 4, даже 4,5 из 5.

Overall this was a good stay, but I'm going to likely try someplace else when returning to Phu Quoc, mostly to find a better match for the vibe I like out of a beach resort. Staff was pleasant, but not overly memorable. The resort is a lot bigger than I thought and most of the clientele that I saw were couples and families. I had a beachfront bungalow that was very nicely furnished with a king sized four poster bed, a huge bathroom and an outdoor balcony overlooking the beach. You can hear the waves at night once the very loud EDM/hip hop coming from two directions cuts out around 3 am. I took a 'can't beat em, join em' mentality one night and strolled over to the loud beach bar next door at night to realize that all the loud music was playing for exactly six people who were all yelling to hear one another over the music and not even on the dancefloor. Breakfast in the mornings was good, there's a friendly little mouse that comes by to lap up the crumbs as you eat if you dine alfresco. If you're turned off by rodents, Phu Quoc might but be the best place for you fyi. The bar at the hotel was very small with about 10 stools, but the guys that worked there were nice and the vibe was pretty chill.

Merveilleux hostel, situé dans une ruelle, proche de l'avenue centrale.. Le personnel de la réception, ainsi que la femme qui manage, sont merveilleux, mais au bar, restaurant, pas du tout, car ils ne sourient jamais ou presque, sont assez froids et distants et je me suis faite bien avoir par une femme qui m'a vendue des fruits, car je ne pouvais pas me déplacer. J'étais blessée à la jambe, et elle en a profité. Aucun menu, ni plat n'est possible pour un végétarien, et c'est extrêmement cher pour le reste.. Merci de tout mon cœur à tout le personnel de la réception..

We booked for 6 weeks; the Lahana thought we'd got our booking incorrect! However, we were shown to our bungalow on top of hill overlooking beautiful landscaped gardens. Our room was large and spacious, good size bathroom with bath tub and outside shower. As we spend 3 months in the Far East we tend not travel light. The wardrobe was not large enough for all our cloths, but, we used wicker baskets for extra storage.[might be worth management take on board?] Breakfast was a delight of the day. Various fruits, eggs, meats and salads also Vietnamese favourites. The staff are exceptionally friendly and helpful. Viet, Kim,Nico, I could name them all. The whole LAHANA team! Would we return? YES. My only reservation is Phu Quoc has only really just started as a tourist trap. I t needs to clean up its beaches and surrounding roads and lanes! I'm sure it will! Reminded me of Phuket 20 years ago! Now spotless. Thank you Lahana for a wonderful holiday!

The hotel is located in the downtown area right next to the beach, so the location is excellent. The check-in starts at 3 PM, just like another hotel; however, there is no warm service, and the room booked from trip.com has been arranged on the lower floor. The results were noisy on the lower floor because we reserved an ocean view, and the hotel swimming pool is just below the balcony. So we asked to change the room to a higher floor after several negotiations with the receptionist and added additional costs. There are no highlights about the hotel facility and average five-star rating. We swim more by the swimming pool than at the beach because the seawater quality is not that good. For the morning breakfast, there are many options, but nothing outstanding. Overall, it's a good hotel.

Pros: - good location, walking distance to Grand World - low price, best if you don’t spend much time at the hotel and mostly out and about - clean and modern decor Cons: - no aircon in corridor and elevator, it can be very uncomfortable to step in the elevator on hot days - no room service, no service at pool area, no option to pay for food and beverage at check out. - minibar is empty, instant coffee and tea bags are available yet no milk. When we requested milk for our cup of tea, the reception staff advised we would need to go to the bar (ground floor) to purchase milk at own cost. Milk is essential and it has always been provided free of charge wherever we’ve been (Bali, Singapore, Australia, etc.) - mid-stay ROOM INSPECTION. This is very UNPLEASANT practice to Westerners and should be stopped. Not sure if this is normal in Vietnam, but it is very displeasing and annoying to us (Australians). We often stayed a few weeks to months in Bali and other Asian countries, we’ve never had room inspection where 2 staff entered our room, 1 of them walked around the room pretending to check the skirting board with a screwdriver while the other was casing the room (it was obvious that they wanted to check to room). - poor English proficiency. Only one reception staff can speak English well, the rest of the staff don’t. My husband was quite frustrated during our stay because he couldn’t communicate with staff. We’ve stayed in Bali and other Asian countries, all of their staff are fluent in English including security and housekeeping staff. - lack of attention to food safety. Signage is very small. No cover when the meals bought outside to the pool area. Food was not kept at optimum temperature can cause bacteria to grow to dangerous levels that can cause illness. - lack of knowledge about beverage. Staff didn’t understand my husband’s order of Bourbon + Cola (very common drinks to Westerners) and advised they don’t have Bourbon. When my husband went to the bar with the staff, there was a big Bourbon bottle sitting on the shelf! - lack of customer service. Staff was not attentive to customers, my husband had to walked to the restaurant to get staff attention when we wanted food and drinks while we were at the pool. Staff should walk around and simply check in with customers. Staff didn’t greet customers when they walk past, again when we were in Bali and other Asian countries, their staff (everyone including housekeeping staff) always said good morning, good afternoon or good evening. - FACIAL BIOMETRICS RECOGNITION was an entry requirement to enter buffet breakfast. This should be disclosed in booking description including third-party websites like Agoda, Booking.com, etc. No information on Facial Biometrics Recognition are found anywhere or has ever been communicated to us prior to checking in. If we have known, we would stay elsewhere for sure (we will request that our data are permanently deleted from their system and we suggest that you do the sam

Tiga keluarga tinggal di sebuah vila, yang sangat menjimatkan. Pantai hotel ini juga hebat, airnya sangat bersih. Pakej yang ditempah bukan sahaja disertakan dengan perkhidmatan jemput dan hantar lapangan terbang, tetapi juga termasuk kupon hotel dan tiket zoo. Sarapan di hotel juga bagus, dan saya juga mencuba banyak sukan air. Saya belum pernah bermain sukan air di tempat lain, jadi saya tidak tahu betapa kos efektifnya. Hanya tinggal selama dua hari kali ini saya rasa tidak cukup untuk tinggal beberapa hari lagi. Satu-satunya perkara buruk ialah terdapat tokek di dalam bilik, dan tokek itu juga menyalak, yang pada mulanya menakutkan.