Patong Bay Residence

The room was really spacious, clean and good location, having a small kitchen was great

The hotel is beautifully presented from the lobby to the corridors leading to the rooms. Pool is glorious if you're not up for the walk to the beach. The balcony next to the bed is nice to wake up to. But. That's about where it ends. The room at first glance looks pretty, but there were chips of wood missing from the around the bed finish, I'll fitting sheets for the size of bed. The nozzle of the bidet is made of plastic and was horrendously stained so we didn't feel comfortable using it. The shower and shower head were covered in limescale and scum build up, I shouldn't have to clean a hotel shower before I use it. A certain male member of staff who seems to work the later shift, the one with earrings, was extremely rude upon our arrival despite advising we would be checking in later than 3pm. When signing the paperwork for the room deposit he was very rude, rushing me and upon finding out I was reading the paperwork before signing he snatched it put of my hands and said it was a "hotel secret" seems a bit dodgy to me. Any time we would arrive back at the hotel he would cast very unsettling looks towards myself and my partner and when we requested fresh towels for our room the member of staff was rude and said we couldn't have fresh towels, despite us using them for the shower and the room instructions stating we could re order towels at our convenience. If you don't care about customer service, you could come here. But if you do care, book somewhere else.

The staff were helpful, warm & courteous. The Grand Deluxe Room is comfortable & good value for money. We ate 3 dinners in the hotel and we stuck to Thai Food. It was very good. Buffet breakfast is very good too.