Mövenpick Myth Hotel Patong Phuket

Great stay at this wonderful luxury hotel. The stuff is very helpful and polite and always willing to help and support. I asked for a high floor hotel in order to have less noise from the pool and better inside view. The hotel is about 15-20 mins walking from the center of Pattong Beach, in a less noisy and busy area. Two 7-11 stores are near and also good quality places to eat and have a drink or do your laundry. The bed mattress is superb, and so are the pillows and the sheets. The bathroom is large enough and clean with everything you will need. Balcony is not that big but very useful if you are a smoker. Breakfast has a good variety of food, and stuff is always near if you need something. At 3 pm every day, there is a free chocolate bar, and there is also happy hour at the bar of the pool. The pool is clean, and sunbeds are located under some palm trees, giving you extra shadow. I would definitely stay there again. If you guys like the location and feel good about the price, you will enjoy your stay there. It's a vfm choice

Very disappointed experience, totally not graded as luxury hotel. I booked for 4 days 3 night. First of all, nobody helped you for the luggage, you will be expected to your luggage to climb all the stairs. Once we entered the room and check the water, we found all water are yellowish, rusty kind of colour. We called for help, after waited for 20 minutes still had nobody come for checking. So I walked down to the front desk and request for another room. After awhile, they arrange a new room, however that room has no towel at all, we have to call again and ask for a full set of towel. The second day, there's still missing towel, only one. Very annoying and disappointing. If you're a smoker, you would love this hotel, because once you walked at the balcony, you will smell cigarette smell everywhere, people smoke at the pool side as well. Last but not least, we wrote an email to complaint about all the unpleasant experience, and poor amenities, the Front Office Manager Thanapon Srisuk offered us a compensation, guess what that is, a late checkout from 3pm to 4pm. OMG, what a sincere offer, this is ridiculous because, my flight is at 2:30pm, what would I need that late checkout, this Front Desk Manager didn't even ask what was my flight. Well I will never visit this hotel and not to mention the GM of this hotel was used to be at Michelin restaurant and what a poor management. NEVER NEVER visit this group again. Bonus: we accidentally met other guest from this hotel, they also had other issue, broken fridge etc. DO NOT ATTRACTED BY THE IMAGE. You can still walk at the lobby take few pictures without living there.

It was a very nice hotel and all the staff very accomodating.