Rak Elegant Hotel Patong

Checked in on 14/06 and by far this is the worst experience we ever had with a hotel and their communication is really a big issue! Day 1: During check-in, our passports were left unattended on counter when they should at least pass back to us once done. Then we asked if there were welcome drinks as other guests prior had it. They later just left the drinks at counter without telling it was for us. Next they explained about check out time which we knew since it’s already stated upon booking but we mentioned we might need to have a later check out and they kept insisting to know now which is not most hotels’ practice. It’s usually the day before and upon avails which we understood. Can you imagine being asked to check out upon check in! Then they demanded 3000 baht deposit which was not prior informed during booking and they insisted cash only which most usually pay deposit via credit card. Next was the room itself! The balcony door couldn’t lock as we felt very unsafe. After much delay, they changed our room and by the way, the WiFi has problem as well as we couldn’t log in at all either. Sigh.. Day 2: by mid day we realized that the hotel has contaminated water as the toilet, basin and shower room were all brown dirty water. Hence we couldn’t use bathroom, couldn’t brush teeth, couldn’t wash face nor shower. We later complain to front desk and they told us it was being fixed. Later in evening as we got back to hotel, we realized that the water was still brownish and dirty, which again they said will fix it. We also realized that they didn’t do any housekeeping. So we were promised that they will immediately clean the room and change towels, Later after dinner as we got back to hotel, we realized that no house keeping was done. They only gave us new towels while the room is uncleaned and rubbish bins were still full from yesterday and obviously room not clean. We were informed to just complain and write bad reviews as the manager Mr Nitti is not speaking with us nor addressing our frustrations let alone any compensations to our inconvenience since day one. The front desk later said that housekeeping has left and will clean next day. This is seriously unacceptable and unprofessional for a hotel to operate so irresponsibly and inhospitable to guests who are mostly tourists here. From how front desk spoke to us, it seems very clear that their manager is ignoring and not bothered about their guests! Despite being nicely renovated, everything else was bad from the beginning. There are many other better hotels in Phuket and it’s disappointing how this one hotel is operating and treating its guests! Their solution was to tell us just go ahead and complain with bad reviews! Amazing! What’s worst was when trip.com contacted the hotel, their initial reply was they had resolved the complain which was not true. Later reply was accusing us of trying to get benefits from the hotel instead! That’s just absurd! We have stayed many different hotels and this is the first we ever came across with such bad attitude, inhospitable way of managing guests let alone to even bother speaking with us although we had requested the manager to do so. This is definitely not how a hotel should operate. Sigh..

My preferred hotel in Patong - everytime. Great staff, quiet rooms, great bike rental opposite and i love the location - some of the best places to eat are close by and theres a little bit of calm away from Bangla road, which is still just a 15 minutes walk away

Great location! Far enough from the noise of Patong Beach, but close enough to walk there. Enjoyed the service and anemities, but the massage out in town is cheaper.

Nice hotel located within walking distance to Bangla road. Everything is new and clean. Breakfast was not to my liking, but they had variety from western to Asian cuisines. Staff was friendly and helpful.

Amazing service, exceptional staff. Very large, modern room. Close enough to busy streets but far enough away to avoid sound. Great restaurant and pool area. Beautiful place.

The hotel was super clean. Room design was perfect. Location is a bit far from the beach. Walking street has no sidewalks and too narrow with full of motorcycles and cars for about 10 minutes before arriving at the main street. Hotel management has an intention of charging you for any small issues! They wanted to charge me for 8500 baht for the whole bed sheets that they thought were not clean or I caused damage to their property which was more than 5 nights stay at the hotel! This caused me to feel very unhappy until they didn’t charge me at the end! Because of this unpleasant experience I am not going back there again!