Hotel berhampiran Church of Saint Ildefonso, Porto

We had some initial issues with this hotel but ended up quite liking it, mainly for the area. Our first room had a broken toilet seat, no towels and a torn sofa cover. Full marks for the way reception staff dealt with our concerns though. They changed our room and it was fine. This is a very basic hotel - no extras, one towel each (changed daily). But it’s not too expensive, beds are comfy and it’s in a good local neighbourhood. Breakfast is very acceptable. Try the little Murca restaurant across the street. Rua San Catarina (one of the best shopping areas in Porto) is almost around the corner. There is a laundromat (Marlin Wash) 350m away and many restaurants, bars and cafes nearby. And no homeless people hanging around as some old reviews say.

The hotel was beautiful and in a very nice location of Porto. We had an incredibly nice gentleman greet us upon arrival at 2am. I wish I had gotten his name because he was extremely informative and helpful and gave me a wealth of helpful advice about Porto. The room was beautiful and quiet and the beds were extremely comfortable. I also appreciated that our room was very clean. The only drawback to this hotel was the breakfast. While the food was delicious, the servers lacked etiquette. We arrived on our fist day to breakfast at 10:45am, knowing they closed at 11. However, when we arrived no one offered to get us coffee cups or silverware. I had to do that myself awkwardly while they stood around. We proceeded to get our breakfast and about 10:50 they said they were closing. That was fine as but the way they spoke to us was rather rude. Afterward, mind you it’s not even 11, everyone disappeared. It was just a completely awkward and weird experience. We stayed at several other Pestana hotels and did not have this kind of experience.

Clean, excellently located hotel in Porto. Our family stayed for two nights. Rooms were spacious and clean, and there was no audible noise from the street. Breakfast was ample and delicious. Staff were uniformly gracious, helpful and accommodating. Book with confidence that you will be very pleased with your stay.

A minha estadia de uma noite no BessaHotel no Porto foi muito agradável. O quarto era elegante, limpo e moderno, proporcionando um ambiente confortável. A experiência na piscina foi positiva, especialmente por estar a chover o dia inteiro, apesar da desorganização causada pela ocupação constante das espreguiçadeiras por outros hóspedes que iam embora sem recolher as toalhas e ocupando-as inutilmente. A localização central, próxima ao Metro de Bulhão, facilitou o acesso a diversos pontos na cidade. Atendimento rápido e sem muitas burocracias. Voltaria!! :)

Hostal con una ubicación de 10. Todo en muy buen estado, muy nuevo. Habitaciones cómodas y funcionales: la cama tiene cortina para tu intimidad y protegerte de la luz, enchufe, USB y luz que puedes encender cuando la necesites. Áreas comunes agradables. El personas es muy servicial, atento y agradable! Cosas a mejorar: algunos servicios básicos son de pago como toalla para ducha o taquilla. Se agradeceria que proporcionen candado para la cajonera para maletas.

Great hotel. Has everything going for it. Breakfast good choice. Room good size . All amenities. House staff lovely and helpful. Restaurant excellent, worthwhile booking to ensure a seat. Spa and indoor pool very relaxing.

Decent hotel, very clean not too far from the tourist places. All the staffs are very nice. Especially Ms. Sophia (Breakfast Buffet Area) who’s always present whenever we need anything. The room is clean, they clean everyday but they forgot to refill the liquid body soap container. Needed to ask the reception for a refill and they’re action was prompt. It’s just that it’s a bit hot (AC not so good) Overall, we had a lovely stay.

I may as well start my review with the only negative I could find. This was the smoking area directly outside the hotel entrance. So as soon as you open the door to go in cigarette smoke also went in. And now the good parts without a doubt, the hotels, biggest attribute are the staff. Our week started with a very warm welcome reception from a young man who was very polite and very helpful. Unfortunately, I have forgotten his name. But I guess that doesn’t really matter as it is a recurring theme during our entire stay . One young man who needs a special mention who works behind the bar, told me he was only 20 years of age, which I didn’t believe as he is one of the most honest, trustworthy and sincerest of persons I have the fortune to meet. It just goes to show that not all young people have attitude . Now I have to say that everybody who works behind the bar was fantastic and polite. so on behalf of my wife and I would like to thank you all. But Andre Martins you are a superstar from my heart you deserve a pat on the back and a promotion. One day my friend I’m sure you will be manager. Absolutely nothing was too much trouble. The management should be very proud. The room was fantastic overlooking the river was clean and tidy with plenty of room. On occasions we ate at the hotel and every time wife was running out of wine someone came to pour some from her bottle. Her exact words were she felt like a princess it was nice that staff mad us both feel very special. The food was very nice and we both would recommend. In due course we shall return to the hotel as it was well situated. Thank you to all an absolutely fantastic start to our tour of Portugal.

I arrived at the hotel on 20 November 2022 for a 5 night stay. The stay was business related and with so many hotels to choose from, I decided to go with the Porto Palacio. What an excellent choice! The hotel is absolutely brilliant - I cannot find a fault. Check-in was very smooth and on arrival to the room - wow - very modern, crisp clean sheets on the bed and a spacious room. In terms of food, the Breakfast experience was the best part of the stay for me. I have stayed in many hotels around the world - both on a personal basis and a business basis - I can honestly say that the breakfast staff at the Porto Palacio are the best I've ever come across. On arrival, I was seated quickly. On Day 1, the staff members memorised what I had that cannot be chosen by the buffet - for example, a tea and two plates (as I like two plates) - on Days 2 and for the rest of the trip, I didn't even need to ask. I was called by my Title and Surname on arrival. The whole experience was brilliant. I would like to mention a lady called Rosa and another lady (they both greet staff members at the door) - their hospitality skills are great and they are always smiling - nothing is too much for them. I didn't eat at the restaurant in the evening but had room service as personally, I like to relax after a day at the office. The food was of good quality and was tasty and piping hot. I used the gym during my stay - the gym is open to members of the public, therefore is not your usual hotel gym. It's huge - there are loads of machines and I was never waiting for someone to finish using something. Staff members are friendly. All in all - a brilliant stay and is a genuine 5 star hotel! I will return to the Porto Palacio both on a business basis and also on a personal basis - Porto looks like a great city! It's a shame that I didn't have time to look around as I had a busy schedule but I will certainly be back! Thank you!!

Stayed four night as a base for Porto centre. Would give it 3.5 if possible to use halfs. Rooms were clean although showing signs of wear. Bed made up daily and fresh towels. Lack of shelf space in cupboard. Used for breakfast once but also tried the Mitica Inspiracao out of the back door twice for a more relaxed setting and no temptation to overfill v the buffet. Shower has good temperature and flow. Friendly and helpful reception staff. Nearby supermarket for anything you need. The bus from the airport took 50 mins during the morning midweek, and initially goes away from the hotel before heading back towards it. If I was doing it again I would take the Metro to Ramalde the nearest stop and then get an Uber to the hotel. The airport Metro is just behind the road at arrivals. Bus 304 seemed the quicker bus than the 300 or 301 into town. Had issues with bus reliability getting back from town after 8pm using information from route planner on Google maps .. chasing round various bus stops near the Town Hall Square to no avail. Ended up prefering to get the Metro back to Ramalde and then €3 for an Uber. Opted to use luggage lockers at Trindade Metro, €6 small for upto 12 hours rather than detour back to the hotel on the last day. Other sizes available but limited availability.