Hotel berhampiran House of Rose Garden, Porto

Incroyable l'accueil de Martha, le sourire les explications, la carte avec toutes les visites.. Jamais vu un tel accueil. L'hôtel est vraiment parfait et d'une propreté irréprochable. Le petit déjeuner impeccable sur plateau, avec petite fleur. Et, chose incroyable, le 1er jour je demande à Martha si le soir dans l'hôtel y'a un bar. Elle est désolée car y'a pas de bar, le soir je rentre dans ma chambre et découvre une petite bouteille de Porto avec verre et petit mot.. Je n'ai pas de mot pour décrire la gentillesse et le professionnalisme de cet hôtel.. Je recommande à mille pour cent cet hôtel. Les avis ne mentent pas, tout est formidable.

Typical of the Portuguese Hotels we have had on our Bunnik tour on the Portuguese leg. Stairs and no ramp to get suitcases into the hotel and a bit if a shortage of staff to help. No tea and coffee or free water in the room only one free plug on one side of a double bed. Our bathroom toiletries was a shower cap but there were squeeze bottles of shower gel,shampoo and bath gel attached to the shower. Only one glass in the room although we were in a room for couples; there were 2 small ones in the bathroom. The tiny glasses allowed you to have some water to brush your teeth so you don't bang your head on the overhead cupboard mirror which is totally unnecessary since it doesn't hold anything. The basin was so shallow that you dare not leave it running long. There was a bidet if you need one, otherwise it just takes up valuable bathroom realestate. One of the few hotels without a pool and reliable WiFi in our room. No news in English. but old movies overdubbed in Portuguese. I was told that they were working on upgrading their WiFi. On the plus side, the room was clean, breakfast was plentiful with a good range of food. Thr staff as helpful as as was possible. The area is good for access to art galleries and eateries.

Comfortable rooms and location easy enough to get into all parts of the city using Uber, which are very reasonable and cost around 3 euros to the furthest point at the river. You could walk but my father has some mobility issues and the uber was much faster, allowing us to expore poroto without tiring from the walk into town. The hotel is kept well, is cosy and inviting once inside, dont be put off by the exterior. Rooms were very well designed for the price bracket. Attention to detail of items in the bathroom need to be addressed though. Soap dish was loose on the wall as was the faucet on the bathroom sink. Small details that bring an otherwise very nice room below its potential. Although a little firm for me, I still slept very well on the bed. No external noise heard and quiet and effective air conditioning. The safe was an issue for me. We had 2 rooms and the safe was not bolted into the wardrobe, you could remove the safe if you wanted to. This makes the safe redundant and concerned me. The front desk also do not have their own safe for guest valuables. However we had no issued and our belongings remained untouched. The hotels did lock our belongings into a storage room on our last day. I would definitely stay here again and I think this hotel offers both an element of luxury whilst remaining a mid priced option. The staff were also very helpful and attentive.

Great hotel. Has everything going for it. Breakfast good choice. Room good size . All amenities. House staff lovely and helpful. Restaurant excellent, worthwhile booking to ensure a seat. Spa and indoor pool very relaxing.

Wow- what a wonderful base to explore Porto. We were three females there for a few days and loved it. The manager was super helpful, we had a lovely welcome basket and the team who tidied and cleaned our to were exceptional. The beds, shower and all amenities were excellent - our nespresso pods, water, tea etc refilled daily and we even had a dishwasher! Super small shops close by where we bought local cheese, hams and bread - perfect for breakfast. Wonderful experience and would highly recommend.

Lovely hotel in Porto. What made it for me was the rooftop area and the bar service on the 8th floor, it was so calming and peaceful. Little things let this stay down for me however, in particular house keeping. I was there for a total of 5 nights and twice I had to go ask for more water and towels. They didn't replenish coffee, or even change the dirty coffee mugs for clean ones. As I say just the things you would expect. Location was good, but not fantastic for being right in the life of things without hilly climbs.

I arrived at the hotel on 20 November 2022 for a 5 night stay. The stay was business related and with so many hotels to choose from, I decided to go with the Porto Palacio. What an excellent choice! The hotel is absolutely brilliant - I cannot find a fault. Check-in was very smooth and on arrival to the room - wow - very modern, crisp clean sheets on the bed and a spacious room. In terms of food, the Breakfast experience was the best part of the stay for me. I have stayed in many hotels around the world - both on a personal basis and a business basis - I can honestly say that the breakfast staff at the Porto Palacio are the best I've ever come across. On arrival, I was seated quickly. On Day 1, the staff members memorised what I had that cannot be chosen by the buffet - for example, a tea and two plates (as I like two plates) - on Days 2 and for the rest of the trip, I didn't even need to ask. I was called by my Title and Surname on arrival. The whole experience was brilliant. I would like to mention a lady called Rosa and another lady (they both greet staff members at the door) - their hospitality skills are great and they are always smiling - nothing is too much for them. I didn't eat at the restaurant in the evening but had room service as personally, I like to relax after a day at the office. The food was of good quality and was tasty and piping hot. I used the gym during my stay - the gym is open to members of the public, therefore is not your usual hotel gym. It's huge - there are loads of machines and I was never waiting for someone to finish using something. Staff members are friendly. All in all - a brilliant stay and is a genuine 5 star hotel! I will return to the Porto Palacio both on a business basis and also on a personal basis - Porto looks like a great city! It's a shame that I didn't have time to look around as I had a busy schedule but I will certainly be back! Thank you!!

I may as well start my review with the only negative I could find. This was the smoking area directly outside the hotel entrance. So as soon as you open the door to go in cigarette smoke also went in. And now the good parts without a doubt, the hotels, biggest attribute are the staff. Our week started with a very warm welcome reception from a young man who was very polite and very helpful. Unfortunately, I have forgotten his name. But I guess that doesn’t really matter as it is a recurring theme during our entire stay . One young man who needs a special mention who works behind the bar, told me he was only 20 years of age, which I didn’t believe as he is one of the most honest, trustworthy and sincerest of persons I have the fortune to meet. It just goes to show that not all young people have attitude . Now I have to say that everybody who works behind the bar was fantastic and polite. so on behalf of my wife and I would like to thank you all. But Andre Martins you are a superstar from my heart you deserve a pat on the back and a promotion. One day my friend I’m sure you will be manager. Absolutely nothing was too much trouble. The management should be very proud. The room was fantastic overlooking the river was clean and tidy with plenty of room. On occasions we ate at the hotel and every time wife was running out of wine someone came to pour some from her bottle. Her exact words were she felt like a princess it was nice that staff mad us both feel very special. The food was very nice and we both would recommend. In due course we shall return to the hotel as it was well situated. Thank you to all an absolutely fantastic start to our tour of Portugal.

Stayed four night as a base for Porto centre. Would give it 3.5 if possible to use halfs. Rooms were clean although showing signs of wear. Bed made up daily and fresh towels. Lack of shelf space in cupboard. Used for breakfast once but also tried the Mitica Inspiracao out of the back door twice for a more relaxed setting and no temptation to overfill v the buffet. Shower has good temperature and flow. Friendly and helpful reception staff. Nearby supermarket for anything you need. The bus from the airport took 50 mins during the morning midweek, and initially goes away from the hotel before heading back towards it. If I was doing it again I would take the Metro to Ramalde the nearest stop and then get an Uber to the hotel. The airport Metro is just behind the road at arrivals. Bus 304 seemed the quicker bus than the 300 or 301 into town. Had issues with bus reliability getting back from town after 8pm using information from route planner on Google maps .. chasing round various bus stops near the Town Hall Square to no avail. Ended up prefering to get the Metro back to Ramalde and then €3 for an Uber. Opted to use luggage lockers at Trindade Metro, €6 small for upto 12 hours rather than detour back to the hotel on the last day. Other sizes available but limited availability.

This is an oddly located hotel. I do not refer to the actual geographical location which is actually good for visiting Porto, being basically beside a metro stop. However, its positioning in a shopping centre makes it a bit odd to understand how to get into it, especially parking. We did manage to get there but to understand how to get into it after the time the shopping centre shuts was not helped by the receptionist who I would say was far from welcoming at all. We just parked in the shopping centre car park and paid the fees to avoid having to ask this person again. The rooms were fine in an ibis way. The lift was out of order at one point but seemed to return to service soon enough.