Hotel berhampiran Mosteiro de Sao Bento da Vitoria di Porto

The unique design of the hotel, I like it very much, as soon as I enter the door, there is a friendly reception of the lobby staff, which is exactly what I need. Front desk staff meticulous care, patience and professional explanation of the surrounding attractions and food, hotel rooms are also a lot of free items, mineral water, soda water, a variety of drinks room is spacious, light transmittance is very good, clean, simply refreshing, bed is also very comfortable, the room is central air conditioning, is simply a palace level of enjoyment. Go out to visit also sent a handwritten map, and to help me book the show tickets and cars, the model is very comfortable and enjoy the whole journey, too intimate! Really good, really checked in the left and right guests let people feel that other hotels do not feel very down-to-earth! There's fruit at night. It's so sweet. I'll stay in a hotel like this more often.

I arrived at the hotel on 20 November 2022 for a 5 night stay. The stay was business related and with so many hotels to choose from, I decided to go with the Porto Palacio. What an excellent choice! The hotel is absolutely brilliant - I cannot find a fault. Check-in was very smooth and on arrival to the room - wow - very modern, crisp clean sheets on the bed and a spacious room. In terms of food, the Breakfast experience was the best part of the stay for me. I have stayed in many hotels around the world - both on a personal basis and a business basis - I can honestly say that the breakfast staff at the Porto Palacio are the best I've ever come across. On arrival, I was seated quickly. On Day 1, the staff members memorised what I had that cannot be chosen by the buffet - for example, a tea and two plates (as I like two plates) - on Days 2 and for the rest of the trip, I didn't even need to ask. I was called by my Title and Surname on arrival. The whole experience was brilliant. I would like to mention a lady called Rosa and another lady (they both greet staff members at the door) - their hospitality skills are great and they are always smiling - nothing is too much for them. I didn't eat at the restaurant in the evening but had room service as personally, I like to relax after a day at the office. The food was of good quality and was tasty and piping hot. I used the gym during my stay - the gym is open to members of the public, therefore is not your usual hotel gym. It's huge - there are loads of machines and I was never waiting for someone to finish using something. Staff members are friendly. All in all - a brilliant stay and is a genuine 5 star hotel! I will return to the Porto Palacio both on a business basis and also on a personal basis - Porto looks like a great city! It's a shame that I didn't have time to look around as I had a busy schedule but I will certainly be back! Thank you!!

Stayed four night as a base for Porto centre. Would give it 3.5 if possible to use halfs. Rooms were clean although showing signs of wear. Bed made up daily and fresh towels. Lack of shelf space in cupboard. Used for breakfast once but also tried the Mitica Inspiracao out of the back door twice for a more relaxed setting and no temptation to overfill v the buffet. Shower has good temperature and flow. Friendly and helpful reception staff. Nearby supermarket for anything you need. The bus from the airport took 50 mins during the morning midweek, and initially goes away from the hotel before heading back towards it. If I was doing it again I would take the Metro to Ramalde the nearest stop and then get an Uber to the hotel. The airport Metro is just behind the road at arrivals. Bus 304 seemed the quicker bus than the 300 or 301 into town. Had issues with bus reliability getting back from town after 8pm using information from route planner on Google maps .. chasing round various bus stops near the Town Hall Square to no avail. Ended up prefering to get the Metro back to Ramalde and then €3 for an Uber. Opted to use luggage lockers at Trindade Metro, €6 small for upto 12 hours rather than detour back to the hotel on the last day. Other sizes available but limited availability.

We enjoyed our stay here. The staff were mostly friendly and helpful and the rooms were comfortable and quiet. There was the odd occasion when the room cleaning was not done all that well, including at least two days when the bed was made but our nightwear left strewn around the room for some reason (after we had carefully folded it and tucked it away).

Great hotel. Has everything going for it. Breakfast good choice. Room good size . All amenities. House staff lovely and helpful. Restaurant excellent, worthwhile booking to ensure a seat. Spa and indoor pool very relaxing.

Quite large hostel. It has many amenities but doesn’t really convey the hostel vibe. There isn’t really any common area aside for the kitchen and reception area as the huge inner garden is actually a restaurant. We have been kicked out the picnic tables multiple times even though our room is adjacent to the garden, we couldn’t even just sit and read without ordering anything. We were a bit disappointed by the welcoming drink activity as the staff just brought the people together, brought a pitcher of some cocktail and left us to entertain ourselves. The kitchen was quite dirty ever time we went as well. It seemed like the other people staying here didn’t really take care of it but it didn’t seem like anyone from the staff was going to check either. We stayed in a 4-bed room which was clean enough but kept the humidity inside a lot. The curtains and ceiling were dirty or moldy, not really sure. The place is ok, we were expecting more of a Selina.

You can walk to the airport ( 7- 10 MN walk). As a con/negative point I would mention the late check in by 4 pm, with the ”friendly” suggestion that you can check in sooner paying a 20£ fee... unacceptable in my opinion...

If possible, I would suggest avoiding this hotel. There were many issues with this stay. Let me attempt to break this down in a structured way: Hotel: This hotel has no Porter, no trolley cart. So if you’re traveling with a family and have bags / need baggage assistance you’re on your own. There are A LOT of mechanical issues at this property. When I went to use the urinal in the lobby the pee quite literally just poured out the bottom of the urinal and straight onto the floor as though the plumbing were not even connected. Yikes! And they admitted that they were aware when I told them they NEED to close that bathroom. The entry way automatic doors were misfiring. Randomly opening and closing. Kind of like an obstacle course. The elevator sensors didn’t work and on 3 occasions tried to eat me or my kids. At one point the elevator door closed so violently that it knocked me backwards and my 2 and 5 year old were left in the elevator by themselves. Thankfully they pressed the correct floor number. Service: As a Lifetime Titanium Elite we’ve grown to appreciate the little things that a property can do to make your stay special. That’s not really in the vocabulary for this place. For starters, we booked 2 rooms because we knew that with 2 kids and 3 adults we needed to have space. Despite reaching out to the hotel and letting them know that we’re a family traveling together they tried to put us on 2 separate floors. Cmon. Also we submitted our Suite Night Rewards which is a voucher that you earn and it entitles you to a suite upgrade if one is available. Not to be confused with just “expecting” an upgrade. Oddly (and against company policy) they redeemed our Reward but then didn’t give us a suite because they claimed that only the room that the person with the status was staying was eligible. Sorry, but that’s not even remotely true. It’s like saying that you can only redeem your points for the room you’re saying in. 🤣 And let’s talk about the little things. Water. Guests with status are entitled to 2 bottles of water per night. I’ve stayed at over 100 properties. Congratulations AC Porto on being 1 in 100 in the worst possible way. They refused to give us water and advised that we could buy it from the mini bar. We were given 1 bottle per room. So 2 total bottles of water for 5 guests. For 1 night. If you have status and you’re reading this, I apologize for making you spit out your coffee. But seriously. It’s bizarre. You have to stay 75 nights per year to earn Titanium status so there’s a lot of revenue being fed to the chain. It’s a bottle of water for fffffs sake. Oh and again, for folks with status, you’ll know that you receive a welcome gift. It’s either points or breakfast. Here at the lovely AC Porto their breakfast is €15 per person, and the Welcome Gift is €10 credit. So in essence they’re giving you 1/3 of breakfast. And that’s only for ONE room. They do not extend that amenity to the second room that we paid for. Room: S

We stayed at this hotel in October 2022. We had room #303. The good : Check-in was fast. The staff at the lobby is great. Friendly and helpful. The room was very clean, there is a mini-fridge and a safe in the room. No carpet. Nice bathroom with good water pressure in the shower, but water temperature varies a lot. The room has a small balcony and big windows that let the light in the room. The bad : Not a real king bed, just two single beds next to each other so it was not a very comfortable arrangement. There are no USB ports available in the room. Wi-Fi was not reliable at all in the room. The TV volume was blocked at 10 (out of 60) so we could not really watch TV because volume was so low. We call the front desk and they sent somebody to check and since there was really a problem he told us that they would have to replace the TV, which could take some time. Since it was already late we simply declined and went to bed! The location of this hotel is not the best. Nothing much around, the neighborhood seems a little sketchy and the view from the room is simply depressing.

Location good with free transfer to the city center, room very quiet , restaurant very good , we taste fransesinha is one of the best dish in Oporto . We been recevi with a free welcome drink Oporto wine .