Hotel Perniagaan di Prague

I recently had a highly unpleasant experience with Mr. Martin. It all started when I decided to order room service, expecting to enjoy a late dinner in the comfort of my room. According to the menu provided in my room, room service was available until 10 PM. I called the hotel's room service line at 9:40 PM, well within the time frame specified on the menu. To my surprise and frustration, Mr. Martin informed me that the kitchen was closed and that he couldn't accommodate my request. I expressed my disappointment and confusion, explaining that I had called within the stated hours. Mr. Martin's response was dismissive and unsympathetic. He didn't provide any reasonable explanation for the early closure of the kitchen, nor did he offer any alternative options or suggestions to alleviate the situation. His lack of professionalism was evident as he seemed uninterested in addressing my concerns or providing any form of customer service. This incident left me feeling neglected and disrespected as a guest. The discrepancy between the menu's advertised service hours and the actual availability of room service is unacceptable. Mr. Martin's unhelpful attitude only exacerbated the situation, leaving a bitter taste in my mouth and significantly impacting my overall experience at the hotel. As a customer, I believe it is essential for hotel staff, including Mr. Martin, to prioritize guest satisfaction and strive to resolve issues in a respectful and efficient manner. Unfortunately, my encounter with him fell far short of these expectations. I hope that the hotel management takes note of this incident and addresses the need for better communication and customer service training for their staff. It is crucial for them to rectify such issues promptly and ensure that guests are provided with accurate information and appropriate assistance.

Nous avons passé un très bon séjour. Les bémols ont été : - rideaux pas occultant donc dès que le soleil se lève, il vous réveille. - Le petit-déjeuner est varié mais la salle est très très bruyante Sinon, nous le recommandons car: - À proximité des transports en commun. - Personnels sympathiques. - Chambre spacieux, propre et confortable.

Great stay, bit limited but tasty breakfast, great comfort in the room, super clean, lot of options inside the hotel (hotel group resort with cable car)

Hotel molto pulito e ben collegato col centro della città (10 minuti circa con tram). Vicino ci sono tutti i servizi di cui si necessita come alimentari, supermercati e locali notturni. Colazione sia dolce che salata ben fornita

Great hotel! We checked in right at 8pm and the receptionist was so nice to stay past closing to get us checked in. We stayed four nights and on the second day we noticed that our sink was leaking water everywhere. We called reception and they immediately came u pro look at the situation and moved us to another room. It was a nicer room which was great but we appreciated how quickly they resolved the problem. The beds were super comfortable and the shower was great. We also liked that there was a fridge and the AC. The location is great because there’s cheaper food places around the hotel but it’s like a 20 minute walk to the main square. Overall we loved this hotel and totally recommend it especially with the price.

It is a modern building, we had a family room which was spacious and the beds were comfortable, and we had stunning view from the 19th floor. The staff was kind and helpful. The breakfast was simple but delicious, they filled up the buffet quickly, there was never a shortage of anything, and there was even oat milk.Good transport to the city center, the tram stop is a 3-minute walk away. Excellent value for money, hotel quality at a hostel price.

- Unfortunately services and facilities did not match the expectations as it was mentioned or as per Brand image. Dirty cups, missing utensils, nonfunctional coffee machine, dirty stinky fridge, nearly empty shampoo sets, old towels do not suit the image of the Ramada brand.  + Location is only the biggest asset for this particular Hotel. Close to all major attractions. Room was big enough but seems old and need cosmetic repairs. - Customer care is another point to be improved. For parking,were instructed to come first to the Reception even-though informed them that due to road blockage, it was not possible to enter center. After struggling for nearly 1.5 hour,  managed to arrive at reception then came to know that the hotel parking was closed and have to use public parking. They could have informed beforehand during the call. Greeting to guests is not norm here. However, Mr Rafat was particularly extremely helpful and professional.  - Breakfast is just normal, not so many varieties and congested room. Overall, disappointed with stay but Prague is always beloved city.  

Simple but perfectly good hotel. Very clean and the lady at the check -in desk was very friendly and helpful. The walls don't have exactly the thickness of a medieval castle but it was quiet during the night. Beds are nice, on the firm side which I prefer. Toiletries are limited (soap and shampoo) but all what I needed. Breakfast was very decent. The central Europeans dearly love their cold cuts which I skipped but there was fresh fruit, yoghurt, nice coffee (no decaf though) etc. I only sampled the selection for the purpose of writingthis report since I knew I would have breakfast in a lounge at the airport a half hour later. But I would be perfectly happy to eat at the hotel. I will definitely go back if I need a room close to Prague airport.

我們在這裏度過了一周時間。酒店的外觀會讓人想起共產主義時代，但是酒店的內部環境會讓你很快忘記之前的感覺，因此不必被酒店的外觀嚇到。房間很乾凈並且非常大，內部環境非常不錯並且給人的感覺很舒適。我們是通過螢火蟲的入住券入住到這個酒店的，並以一個非常合適公道的價格。入住券包括了酒店早餐。對一家三星級酒店來說，這個選擇是非常的正確，因此我們對稱感到很滿意。服務員的服務也非常好，我們入住和離店手續都非常的迅速。整個酒店都提供免費的無線網絡。有一天晚上，我們決定嘗試在酒店的餐館點菜來完成我們的晚餐，結果我們真的被晚餐的品質和食品的質量驚艷到了。餐館的裝修非常美妙，並且食物非常美味。我們吃到了整個布拉格最好的燴飯。推薦大家都去嘗試一下。