The Grand Mark Prague - the Leading Hotels of the World

訂了四晚，臨時有事要飛巴黎，提前退兩晚，怎麼協調酒店都不給退硬生生黑掉我八千房費非常不人性厚道！這感覺非常不好！再也不會來！洗手間到處都是頭髮，三千八百多一晚的房間與價格也非常不符合，很一般也不大，實在太坑了！

位置很好，去哪裡都方便。衹是環形設計，採光不好

乾淨衞生，

乾淨整潔，服務熱情！

Jjhbbhhhhhh......

Our suite was recently renovated to a very high standard. The bed and linens were exceptional. The room was immaculate and the housekeepers did a very thorough cleaning every time they came. We had dinner outside in their garden restaurant and the food was excellent. The breakfast buffet was also very good with extensive options. The only nit I have is that the lobby and common areas are not as beautiful as the rooms (maybe they haven’t gotten around to renovating them yet). I would definitely stay here again.

We stayed in a suite here for 4 nights and initially we were impressed with the hotel and services. This is a 5 star hotel, so you expect to pay ( and rightly so) a premium. We had dinner on several nights at the hotel, food and service were great. The concierge is awesome. However, here’s the sting…We had a deal which included breakfast. Due to a disability I have trouble with significant pain and stiffness in the mornings. The room service availability was a key factor when choosing the hotel. We therefore took breakfast in our room, rather than the restaurant. The offerings were similar in both, more varied/comprehensive if anything in the restaurant. We fully expected to pay a tray charge for the room service delivery . However, we were really surprised and very disappointed, that when we checked out, we had been charged over £200 for the breakfasts. It was explained, at that point, that as we had room service the breakfast was now chargeable and no longer included. I was flabbergasted, who wants to pay for something twice? ! This , in my opinion is totally unreasonable. I explained to several members of staff that this was not made clear at any point , I was basically called a liar. I have since taken this up with the hotel manager, to give them the opportunity to rectify the situation. It was not. I was told the breakfast was signed for, and that was that. Having spent 2k at the hotel, I am pretty disappointed at the hard line they have taken, over what clearly was a lack of communication and clarity on their part and am left feeling pretty aggrieved. I wouldn’t recommend this hotel, based on their greed , inflexibility and lack of compassion around my circumstances. I certainly won’t be returning.

I’m one tour leader, I traveled a lot countries, stayed many five star hotels. Bilel is the best person I met in hotels. He always took care my guests and me as well. If you stay here, you can trust him and he can be the person who take you a good memory in Prague. By KJ

I stayed here with my daughter for a couple of days and had a wonderful time . The staff were all so friendly and helpful and it was in a great location . I would especially like to mention Aneta the front desk manager for her Concierge recommendations. The nail salon was a great choice ! Bilel the doorman was also soo friendly and helpful . Both an asset to the hotel !