Hotel berhampiran Outlet Bus, Prague

Hotel is very nice, however there are a few points worth to mention: * Concierge. Overall great experience, however one of the concierge team members (lady) had a Ukrainian flag on her name tag, which supposedly should mean that she should speak Ukrainian, when we started to speak Ukrainian, she was replying in russian! We do not want to be communicated in russian language, we did not pay to stay at the hotel to hear Russian when we did not ask for it! Very upsetting that you hire people without a knowledge and just put random flags instead of them speaking the language. *** Please explain to the staff that it is important to reply in the language in which customer is communicating or at least in English. Thank you 🙏🏻 * Service during the breakfast and housekeeping. All the kitchen, service and housekeeping teams were super friendly, very nice 👍🏻👍🏻👍🏻 Special thanks to Roxolana & Halyna Pashinska for their incredible personal touch. * Hotel Room The room was clean, however had this horrible smell from the bathroom canalization. Each time we had to open the windows to be able to stay in the room. We were a bit busy and didn’t have time to deal with the room changes, however please do something about it. It is very very bad. * Food. Food is great, however we stayed since July 23d until August 6th and we could not eat the breakfast anymore, it is not changing at all 😅. If we knew we would book the rooms without breakfast and eat elsewhere. Water. There was no water in the room, which is a bit different from other hotels we stayed at. I hope this comments will help you to improve the experience of your guests.

Great location (Google maps will show it's walking distance to the train station, Old Town), and modern, updated amenities/facilities. The room is spacious with a wall of floor to ceiling mirrors, brightly lit, option for aircon or central temp (aircon being available in autumn is not a guarantee in other hotels I stayed at). WiFi was reliable and did not get logged out after the first signing in (other hotels I had to check that the WiFi had not signed out). Also the entire hotel is non-smoking (happily for me!). Would recommend 👍🏾.

Very nice hotel located not far from the centre of the city. Very clean and housekeeping was of high standard. They had two breakfast rooms ( one on the ground floor and one on the -1 floor ( I prefer the one on the ground floor as you had better choices than the downstairs one. Overall I highly recommend the hotel

Amazing hotel , friendly and polite staffs , nice location , very close to old town center . The breakfast was amazing . The room is very nice , wonderful sheets , love the lighting in the bathroom and the huge double mirror .

The hotel is in a nice location for getting around Prague, very central to the train station and to the old town both within a ten minute walk. The staff was really helpful when we arrived, even letting us check in early. The room itself was nice enough although there was no hair dryer or iron which was a little frustrating as I checked this before I arrived to know if I needed to pack either. We had a city view room so it was very very nosey at night and did not have a good night sleep either night we stayed along with the rooms air con not working either we couldn’t open the window too cool down because of the noise. We had breakfast included which was really nice, it was a breakfast buffet, we didn’t struggle to find anything to eat.

This place is just dirty. The carpet flooring is thin and shaggy. The bathrooms are tiny––there is no storage for any toiletries so you basically need to keep everything in your bag. There was mold in the bathroom near the shower area on the ceiling. The shower head was dirty. When I arrived, the exhaust fan in the bathroom was making a hissing noise, so I decided to take a look at it. I unscrewed the front cover, and it railed thick dust all over the bathroom. The cleanliness is really disappointing, especially when a lot of these issues could be fixed with more thorough cleaning and some preventative maintenance. Other than that, the rooms are small. The twin beds in the rooms are so close, it may as well be one bed. The cabinets and shelving are built in, and they make the room feel really cramped. Overall, the whole place is pretty bad. Nothing about it is pleasing or enjoyable, and the pool comes at an extra fee. The place earns an extra star because the location is great, and it provides a great jumping off point to see the beautiful city of Prague. I've stayed at a lot of hotels in a lot of different countries. I'd say this is the worst one I've seen. I'm sure you can find a fairly comparable place that actually cleans their rooms.

Просто прекрасно, очень приятный и отзывчивый персонал,всегда готовы помочь и подсказать.Чистые ,современные ,удобные номера,вкусные завтраки,отличное месторасположение.

Such a great hotel. Amazing service from front office. Massive thanks yo Mathiej and Katie (you are superstars!) Great breakfast and stunning deco. Location near the town centre and close enought to all atteactions. Hopefully will be back!

The room is bigger than my expectation. Clean and quiet. All receptionist are pretty and fashion and professional. Next time when I travel to Prague, I will book this hotel again.

Well equipped new studios with everything you need. The elevator is not working yet, so check the floor if this is critical for you. Cleaning and trash removal is available for an additional fee. Construction is still ongoing throughout the day. Reasonable price.