Hotel berhampiran Süleymaniye Camii, Prague

I just can´t believe what happened in this hotel…. First time ever… I have traveled in 50 countries during the past 20 years. I arrived 22nd May at 13:20 to hotel. The lobby was empty and the whole hotel seemed to be running on low capasity. I went to reception to make check in. No sayign welcome or anything, the receptionist announced me unpolitely that the check in starts at 14:00. I asked that is he serious - the hotel seemed to be empty and in all hotels before, I have had the room if it has been free. Absolutely no cooperation here. I got arrogant answer that the check in starts at 14:00. So - then I sat in the lobby for 45 minutes. There was two receptionists, who were more interested of chatting to eachothers than serving the customer. At 14:00:05 I approached them and asked if I could get the key now. I got it. Have to say that never ever I have whitnessed such an uncooperativeness and arrogance. The room was ready and empty - why the heck I was made to sit in the hot lobby. This was really horrible experience of customer service. Two other minuses were, that the air conditioning did not work in the whole hotel. Also, the hotel WiFI was useless, as the speed was 0,2Mb/sec. Never again to this hotel - I sincverily hope management will react to this feedback

The hotel staff was kind and helped me with any questions I had. The hotel is clean and tidy but not at a very high standard, for me it was enough. The location of the hotel is excellent - next to a metro station and a station of several tram lines but the truth is that the main square and the city center are a 15 minute walk so I didn't always use public transport, on the other hand the hotel was not in a very central and noisy place. The hotel had the option of a simple breakfast for some extra cost, but I preferred to eat in local cafes. Unfortunately the air conditioner did not work and it was a hot day. I didn't talk about it with the hotel staff because I wasn't in the hotel most of the day and it wasn't the peak of the heat. It is important to note that in order to get to the elevator and from the elevator to the room there are stairs that may be difficult for older people.

They did it again! Top organization of my event. Event manager Dagmar Vlkova is real professional. Apart of fantastic organization of the event, hotel itself is really very good in all - nice clean rooms, delicious fresh breakfast and perfect helpful service.

The staffs are nice and helpful, but there is no telephone in the room and no replies from receptionists when we dial the phone by using our handy. We found a cap of champagne bottle in the room when we just arrived at the room, but the room is clean in general. The introduction of the page mentioned There is a parking space but unfortunately u need to find the space in the city by urself. The parking fee is pretty costly in the downtown, around 20 euros per day, but I think this would be same for all hotels there.

- Unfortunately services and facilities did not match the expectations as it was mentioned or as per Brand image. Dirty cups, missing utensils, nonfunctional coffee machine, dirty stinky fridge, nearly empty shampoo sets, old towels do not suit the image of the Ramada brand.  + Location is only the biggest asset for this particular Hotel. Close to all major attractions. Room was big enough but seems old and need cosmetic repairs. - Customer care is another point to be improved. For parking,were instructed to come first to the Reception even-though informed them that due to road blockage, it was not possible to enter center. After struggling for nearly 1.5 hour,  managed to arrive at reception then came to know that the hotel parking was closed and have to use public parking. They could have informed beforehand during the call. Greeting to guests is not norm here. However, Mr Rafat was particularly extremely helpful and professional.  - Breakfast is just normal, not so many varieties and congested room. Overall, disappointed with stay but Prague is always beloved city.  

For an European hotel the rooms are large enough, Beds are very comfortable and you sleep like a baby after all day walking; hotel is located near almost everything : stores nearby, city center less than a 10 minute walk away, Room has a coffee / tea maker , has USB outlets to hook up phones, tablets, other devices. Personnel very helpful, polite, courteous. TV is a large screen with access to Netflix & Youtube if you want to see TV in your native language (found just one news channel in english and TV shows do not have captions in either english or spanish ) Mini fridge in room is stocked with beverages so almost no space for own stuff -but no problem at all-. If you love snacks around the corner is a mini market stocked with all kind of treats, sodas, liquor, sandwiches, chips. If you're new to the city look for a map and make use of the corridors inside the buildings : they are shortcuts between streets so you do not walk more than needed. If it is raining and you do not have an umbrella, in the lobby they can give you one, but the quantity available per day is limited so take one only if you need it and would be very polite to return it when you're back in the hotel Breakfast at the hotel is not very expensive and it's the equivalent to a continental breakfast. Coffee is very strong in Prague so the equivalent - of sorts- is the ”Luongo” version ; thou you can serve yourself to an espresso and drown it in milk so it's not that strong. If you go to Prague I'd strongly suggest staying in this hotel : It's top notch for it's price range and take plenty of time to get to the airport from here : it's about a 30 minute drive without traffic and about 1 hr during business hours

We spent 2 nights at this hotel and the services offered were excellent. Everyone was nice and available at any time to help us. When we arrived they gave us a map of the city and a list of restaurants, plus buses timetables when we asked. Breakfast was delicious and the variety of foods offered was great. It is about 10 mins from the river and from one of the yellow subway stops. Definitely recommend.

酒店外觀富有東歐風格，靓！放進房，就發現酒店很窩心的welcome champagne 🥰🥰🥰開心☺️酒店內也蠻新淨，最喜歡乾濕分離👍 日日都可以係房內飲capsules😍 住了四晚，第三晚沒有熱水😵💫 因為是太陽能熱水爐…..而maintenance卻要第二日才能上來維修…..還好reception的男職員非常helpful，協助處理好。整體而言，不錯……很喜歡😃

Hotel is very nice, however there are a few points worth to mention: * Concierge. Overall great experience, however one of the concierge team members (lady) had a Ukrainian flag on her name tag, which supposedly should mean that she should speak Ukrainian, when we started to speak Ukrainian, she was replying in russian! We do not want to be communicated in russian language, we did not pay to stay at the hotel to hear Russian when we did not ask for it! Very upsetting that you hire people without a knowledge and just put random flags instead of them speaking the language. *** Please explain to the staff that it is important to reply in the language in which customer is communicating or at least in English. Thank you 🙏🏻 * Service during the breakfast and housekeeping. All the kitchen, service and housekeeping teams were super friendly, very nice 👍🏻👍🏻👍🏻 Special thanks to Roxolana & Halyna Pashinska for their incredible personal touch. * Hotel Room The room was clean, however had this horrible smell from the bathroom canalization. Each time we had to open the windows to be able to stay in the room. We were a bit busy and didn’t have time to deal with the room changes, however please do something about it. It is very very bad. * Food. Food is great, however we stayed since July 23d until August 6th and we could not eat the breakfast anymore, it is not changing at all 😅. If we knew we would book the rooms without breakfast and eat elsewhere. Water. There was no water in the room, which is a bit different from other hotels we stayed at. I hope this comments will help you to improve the experience of your guests.

I stayed at this location with some friends after our flight back home got cancelled. Despite us speaking solely english, the staff were very friendly and the rooms were very nice. The real gem of the place is its onsite restaurant where all the food was unbelievably delicious. If I find myself in the Czech Republic again I'll be sure to consider this place to stay.