Hotel berhampiran Faubourg Saint-Jean, Quebec

Pros: Great hotel. Friendly staff. Great location. Accommodated us for our daughters late check out due to online schooling. Clean. Cons: no soap in bathroom. Mattress are hard.

Stayed here for 3 nights whilst visiting old quebec. If you can manage an easy 10 minute drive into old quebec, this place is ideally located. In a quiet, nice, clean neighborhood it has great facilities to hand. There are gas station, Tim's and local store within walking distance, and lots iv great restaurants nearby. The rooms are spacious and clean and quiet....I got the impression we were the only one in there! Downsides....the staff were somewhat matter of fact at reception, no info about spa, Cafe etc, just here's your keys, sign here. We stayed in what looks to be a new addition to the hotel and the elevator can only be described as the slowest in Canada, I get it, it's a disabled use friendly one, but be prepared to wait for it! The stairs are not an option when you have heavy suitcases.

There are so many stairs in the hotel that it makes it difficult to carry suitcases. The hotel looks good, but the pressure of the water in the shower is low, we can hear everything from the hallway and the parking isn’t well maintained.

The hotel's services were of a high standard, and the staff demonstrated exceptional organizational skills and a friendly demeanor.

Persekitaran adalah sangat baik, reka bentuk bilik adalah ringkas dan atmosfera, dan penginapan adalah sangat selesa.

The arrival at the hotel started badly with a young receptionist full of germs she kept spreading in her tissue and around (as if we did not just get out of a pandemic that showed us how far any virus can travel) and she started laughing at me in French (assuming that I do not speak over 10 languages including French) saying that I want a room taken by another customer: how rude of her to assume that. The older manager thankfully intervened and the room we checked in via the app was given to us, explaining to the manager, however sick from the road I was, that we did not want something extraordinary: - the room had the lines of the newly built hotels we stayed in the USA and just like in the USA, this room proved to have poor insulation between rooms, slamming doors and the trepidation noises on the hallways to make stuff vibrate in the room. Thankfully everything stopped soon after 10pm and we had a good night sleep only disturbed by the construction next door the following morning, however quiet those people were trying to operate their machinery - parking at the back of the hotel is safe and thankfully Google satellite helped us immensely with travelling to and from Quebec City trying to avoid the major road works happening just about everywhere - the hotel is located near a major shopping area and a Walmart great with icecreams and drinks we always like having - breakfast at the hotel included warm items and it was varied although people kept taking multiple tables to sit and talk: I guess the lower floors were rather busy since we hardly heard any talk up our floor - the manager was kind in thinking of sending a warm up gift, although I wish the young female receptionist would receive further training and stopped assuming things she wanted to assume about customers who effectively pay her salary

Vraiment déçue. Le spa était insalubre. L'eau était verte et sentait vaiment mauvais. Nous n'avons donc pas pu relaxer dedans. L'eau de la piscine était passable. Elle n'était pas très clair. Dans ma chambre je n'avais pas.de.rideau de.douche et l'air climatisée à été à 15 degré toute la nuit et ça ne refroidissant pas assez la chambre ppurbun bon co fort. Cette hôtel ne vaut pas du tout le prix payer.

Derick was so quick to check-us in. He answered all our questions and concerns with patience and professionalism. The rooms were clean. Breakfast buffet was delicious, even my toddler loved it. The lady in charge of the buffet was so kind to offer us a booster seat as well. Check-out was smooth, Lola was super kid-friendly! Highly recommended.

Excellent avec des employés Courtois et un super bon déjeuner !! A conseiller qualité prix exceptionnel !!

The room was large and clean. The service was a miss. Breakfast was as most places just a other mediocre experience. Apples and canned fruit cocktail were the only fruits offered. Coffee was brown water. No real service. Tables were dirty. Front desk staff wasn’t very friendly or helpful.