Hotel Queenstown dengan Gim

超級！滿意！（除了有點子貴） 前台小哥特別熱情，其他遇到的員工也很熱情，服務比較及時。 房間很乾凈，也很大，牛奶是可以續的，可惜自己買了一些就沒怎麼喝。 主要是，景色太好了！！！一般不用浴缸，也忍不住一邊浴缸spa一邊看外面風景了… 晚上在陽台上還看到了銀河和錯過了一點的極光！ 簡直完美！ 如果可以的話下次一定要多住幾天。

We booked a room with two single beds and yet they provided us with a King size bed upon arrival. We expressed our concern to the reception and they said there is no guarantee for the room type booked especially during peak season, and they even said it is a common situation in New Zealand, which I personally haven’t encountered in other 4 hotels during my stay. I ended up paying extra for an extra bed so that my frd and I can sleep separately. The customer service from trip.com provided assistance instantly when we expressed our concern to them and they agreed to compensate the extra that I paid. Apart from that, the hotel is clearly understaffed as there were times that there is no one at the reception and I didn’t think the staff were very attentive and helpful either. Also, there were not enough parking space in there car park so we were forced to park outside the hotel as directed by the staff but then the staff called our room at 6:30 the next morning telling us to park our car back into the garage as people started leaving. All things aside, the location of the hotel is great as it is beside the lake and is close to the city centre. To conclude, I wouldn’t recommend this hotel to others.

As preinformed, parking is limited, but overnight parking is free, thats a plus. The room is decent, need to vacuum the carpeted floors daily though. Service is great, check in staff were friendly, they even gavw us Novotel stuffed toys (a kiwi and a sheep) for my 2 kids. Lovely touch. Would stay again.

Overall, the location, service and facilities are very good. but the pricing is a bit on expensive side. The buffet breakfast at hotel with limited choices which can not compare with the same kind of hotels category in Asia....can't expect too much. You may consider to book room only instead. The service and the reception, concierge and doorman are very helpful and providing many information. If the service and attentiveness at the cafe (during serving breakfast) can be enhance, it will be much better.

房間稍微小點，不過勝在位置實在太好，出去正對湖，餐廳有湖景，整體服務不錯，到哪裡都方便，服務人員都很熱情，皇后鎮項目很多，很好玩哈

Very convenient location. Good facilities the sauna is in high demand and breakfast offered to all customers and very good. Will stay again. Thanks

Pros: the hotel room was really clean and spacious Location was good, really near the main shops area Cons: the hotel informed there was no parking available as their carpark was full and it was first come first serve. So guests are expected to circle the hotel vicinity for a lot when they arrive? Especially when it’s stated that parking is available onsite. Front desk staff was really rude with an attitude. She suggested street parking but I told her I wasn’t comfortable with parallel parking and she just got really rude with a take it or leave it attitude. We booked two rooms but she only gave one room’s card and I had to remind her for the other room’s card. Anyways. The hotel is a maze where we had to take lift to a different level, walk to a different building and take another lift to get to the room. Abit creepy for solo travellers. Overall; the rooms are well maintained but beware of the lack of parking + rude staff

The roadworks weren't very nice. While beyond your control, we would have chosen another motel had we known.

工作人員服務在線，屬於小型精晶酒店，早餐不錯，位置也很方便。但兩個問題不可迴避，一是晚間的酒水和開胃小菜衹適合歐美人，屬於簡單的社交時光，和我們認為行政酒廊歡樂時光是兩個概念，不要有期待；二是房間隨路邊，確實較吵。

We spent 4 nights here. Great location. I like Ho it is close to the main street but more quiet. There is a supermarket just in 5-10 mins walk.