Hotel di Rainhill

Beautiful hotel

The stay was on my way to Manchester airport. The heater in my first room was not working, but they moved me to another room All was OK with the 2nd room, until I went to use the shower. The head was not working, in as much as it was like using a tap. But overall a great place to stay. I would recommend it, despite the 2 minor issues.

The Hotel was a lot cleaner than expected because of other reviews, the room and main hotel areas where clean and the bed was comfortable. Easy check in. Check out was slightly early at 10am. But close to good places for breakfast.

Fantastic location. Faye upgraded our room my son was over the moon with the facilities. Faye was manager but also front of house. Faye ordered our taxi straight to Anfield, Faye also gave us the local taxi number. The room we had the skyliner had a massive bath that needed filling but only by members of staff. I rang at 00:00 and they filled it for our arrival back at the hotel. Plenty of towels. Would definitely recommend to families, singles and couples.

The rooms are clean and comfortable. You can hear the train station announcements which didn't wake us up but did stop us from going back to sleep. Some issues this morning with the water going off randomly and the electrics in one of our rooms stopped working for a few minutes the previous night. We had drinks and food in the Castaway bar and these were good but service was slow - only 1 bar staff on during happy hour on a Saturday night! I would happily stay at the liner again but would hope that the few small glitches would be remedied xx

Lovely stay, very attentive to requests such as fixing the moving bed. Overlooking the ferris wheel was quite a nice touch. Also close to Albert Dock and accessible to city centre. Breakfast was decent. Staff were polite and let us store our luggage with no extra charge. Definitely recommended

Love the location close to the royal Albert dock lovely seanery, had issue with breakfast was supposed to be included in price but reception staff Said they dont do that!! They didnt seem to care but other than that it's a lovely hotel good stay! Trip.com were helpful though and gave me trip coins to compensate for the 2 breakfasts

I had to book in at short notice due to a member of the family receiving palliative care in the cancer unit of the hospital, that is situated within 5 minutes walk. I drove up from Devon arriving at about midnight and stopped near the front doors of the Novotel. The gentleman on reception saw me arrive and came and opened the doors for me and then booked me in. He was friendly and efficient and during the course of our conversation enquired if I was on holiday, so I explained why I was there. He was so sympathetic and offered his help and that of his colleagues if there was anything they could do- including extending the stay or checkout times, directions to the hospital and nearby car park. My room was clean and tidy and the restaurant food was excellent as were all the staff. The following day, 3 other family members booked in and it made such a difference being so close to the hospital, able to spend valuable extra time with dad until he passed away. We had some things to complete at the hospital and then with the registrar, and true to their word the staff arranged for an extended checkout time, that took the pressure off us. We are so grateful for all the kindness we received from the staff and gladly recommend this hotel/staff to anyone going to Liverpool.

I stayed here last year and gave it 5 stars We have dropped a star for two reasons If you want a hot drink from the bar you cannot put the charge on the room and have to pay separately at the machine this is very complicated and slow if you are tired and I required help from two helpful members of staff Also our room on the first floor was very noisy we could hear everything next door constantly However this is still an excellent example of the brand and all the staff are brilliant

Lovely hotel staff was friendly and helpful throughout the room its self was okay there was a few little ******* that could be improved but didn't affect our stay for one night the bed was super comfy defo would stop again if we was back in that area 😊