Hotel berhampiran Saleh Al-Shall Mosque, Ras Al Khaimah

We went here with friends who has holidayed here when it had just opened. We had a 10. night holiday booked with BA we arrived the early hours of Sunday 9th of October. We unpacked went to bed after looking around room in daylight next morning I wasnt impressed, we had 1 b/towel so hubby went down and asked for another also we asked for extra coathangers as there were only 4 (for 2 people) ?? The towel s did appear but no coathangers on trying the shower the head from the shower only produced a trickle so we asked if someone could check it for us . The light in the bathroom was flickering when we looked in it this is what we saw (see 1st photo ) there were two lights one either side of the sink both full.of dead flies they fixed the flickering light but the the other light though working was still full of dead flies ???????? Long story short they never fixed the shower we gave up asking for it to be fixed and used the small head on the shower. The 2nd photo is the photo is the mess that greeted us on our bathroom floor when we returned to our room after our 3rd request for the shower to be fixed (at least we assumed)they were trying to fix the shower head ) why else would you leave s bathroom in that state 😡😡😡😡😡😡 It was 5.30 and we had dinner booked for 6.30 i went ballistic hubby thought i was blaming him he threw one of the white bath towels over it and to cease arguung about this awful room iI.didn't complain about the room after that I decided it was easier to just put up with it and keep.the peace I should have at the start of the holiday demanded to move rooms and it would have been a much nicer holiday. We had paid for two upgrades and this room was certainly not worth the price we paid. The hotel does have good points the staff are amazing resturant and bar staff are some of the best we have ever had rhe privilage of meeting. Shout out for Peter and the Pizza chef in the Italian we enjoyed your singing and they are fabulous people . Also shout out for Nushta in the lobby bar but there were too any lovely staff to.mention by name the staff are certainly a great asset to the hotel. We really used only the a la carte restaurants in the evening for dinner and they r amazing always managed to book.a table and we loved the Italian at lunchtime too. I dont do brekkie but hubby and our friends did . The main areas of the hotel are lovely and reasonably kept seats are stained quite badly in some places and do need upgrading . The weather was fab food was good staff amazing but the photos of our room speak for themselves. I should gave made a stand at the start of the holiday regarding the room but then again no 5 star hotel should have a room in this condition.

كل شي رائع جدا المكان نظيف جدا والموظفين خدومين جدا واخلاقهم جيده جدا والابتسامه لا تفارق شفاهم الموظف محمد بالاستقبال يستقبلك بكل احترام محترم وذو اخلاق وطيب جدا يفعل مابوسعه لينال رضاك شكرا لك محمد اما الموظف امير لم يعجبني ابدا لا اخلاق ولا احترام للسائحين او الزوار حصل معنا موقف كان ابن اختي وابن اخي زائرينا ولكنه لم يدخلهم بسبب القوانين يجب ان يسلمونه الهويه حسنا لا باس ولكن لم يتم التعامل مع الموقف باحترام او بالتفاهم لا يريد ادخالهم ثم ادخلهم وكانت خالتهم معهم وارسل ورائهم الحارس ماهذه التصرفات المقيته وارجعهم الى الاستقبال بصفة ان يتم رؤيت هوايتهم اذا لما ادخلتهم لما لم تتصرف من البدايه بكل تفاهم واحترام حتى اتى الموظف مصطفى وتعامل معنا بكل احترام وتفاهم شكرا لك مصطفى اول مره يحصل معنا هذا الموقف كل فندق ذهبنا اليه الاقارب والاصدقاء يحضرون ويذهبون ولم يتم السؤال ولم يتم اخذ هوايتهم لماذا هذا التصرف لماذا هاذا القانون لديهم وليس لدى كل الفنادق لا اعرف حتى ف وقت الكرونا لم يصادفنا هذا الموقف مع احترامي للفندق كل شي رائع ماعدا هذا القانون المقيت وعمال النظافه تنظيفهم للغرفه رائع جدا الموظف مرزان محترم وطيب وخلوق شكرا لك ولكل العمال والموظفين انه فعلا مكان رائع للحجز وتغير الجو اعجبني كل شي كانك خارج الامارات والفطور رائع جدا شكرا لكم على استقبالنا بكل احترام وعلى النظافه والخدمه الرائعه انصحكم بزياره المكان لن تندمو فعلا

Very bougie and lovely! It was a perfect stay! Food was amazing, people were fantastic, and the grounds/rooms are immaculate!!! This is somewhere you'll want to stay every time you visit RAK!!!

During my stay at one of their beautiful, clean villas, I had a wonderful experience. The staff, management, and the villa are very well maintained. You will feel as if you are staying at home. The location is highly recommended! For sure I will make reservation at this place when I am back to RAK :)

Best stay… if you need privacy this place is the best choice… I must recommend this place, reception desk is very friendly and the service is the best.

had an amazing stay. had opted for two meals and both were delicious as one can ever have it. Even got an extension on checkout from Mr. Houssam (front desk).

The place is very new, rooms are big, bed is very comfortable and pool is very nice. Restaurant is good and the food choices are many.

Stayed at a Hilton property a day earlier (Hilton beach and resort ras al khaimah), and having thoroughly enjoyed it, we had high expectations from Double tree Hilton Marjan, however it didn’t live up . Front desk was curt, not welcoming, not friendly nor helpful. If you have a toddler 4 years or younger, keep away from the kids club as there is no separate area for toddlers and kids. Ball pit for toddlers and bouldering for kids are in the same zone with kids being reckless exposing toddlers to danger. I had one kid jump off the wall and struck his foot on my toddlers head (sharing from experience). There is no hotel staff supervising the rash behavior of older kids, further to which the staff don’t let parents enter the ball pitt leaving the young toddlers exposed to risk of being hurt. While the property and location was good, double tree Hilton left us feeling disappointed.

What an amazing experience! In this review I’m only talking about things we did. There is plenty more we couldn’t do as we only stayed 2 nights. First let’s cover the resort: The resort itself is very luxurious and massive. The villas are huge (we stayed in the Al Rimal Villa)! Having your own pool (very private, no one can see you) is so nice, especially if you have kids who are in there constantly. We were two adults with 2 kids, 12 and 2. There are several restaurants but only 1 is open for breakfast and lunch (can be increased in my opinion, especially the farmhouse should be added). Unfortunately several things are only happening on weekends so try to include the weekend to be able to experience all the offerings. To get around the resort, you can either use the bicycles or the buggy. As we stayed in June, we used the buggy mainly as it’s super hot throughout the day. However, we did cycle in the evenings and during the day a couple of times. There are wild animals all over the resort. They just come and go as they please. Everything feels very authentic and true to its surroundings. Nothing is staged. If you like to see Camels and Onyx close up on your way to lunch or in the evening when cycling back to your room, you will love this place! Let’s look at the Restaurants. Farmhouse - this is a great restaurant right at a waterhole which is beautiful in the evening and a place where a lot of animals gather. The food, drinks and staff were great. This was our favourite restaurant. However, only open for dinner. Shame! Kheela - this is the only restaurant for breakfast and lunch. It’s nice with an Arabic vibe. The food is good (not amazing). The one thing that makes this place very special is the staff. They are sooo friendly and helpful. They loved playing with our little toddler Max. They truly made the experience special for us. I’d like to call some of them out by Name: Wandy, Hemal, Sujala and Susmila. I only put those down as they written their name on my partner’s birthday card but all of them were amazing. In terms of activities: We did the nature drive and camel sunset ride. Both are amazing! During the nature drive you get a real feel for the desert, it’s animals and plants. If you are lucky, you get to hand feed the gazelles. The ride itself is very intense with lots of up and down and many many bumps, so not suitable for small children in our opinion. The Guide, Martin, was great! I can highly recommend him. We also did the rainforest experience which is very lovely. We recommend at least 2 hours. Overall, this place is absolutely amazing and we enjoyed every bit of it! It’s also super kid friendly so highly recommended for families. The staff make this place truly special and add to the the overall experience. We can’t thank all of the staff enough for taking such good care of us.