Faros Rooms & Suites

Myself and my partner had booked this hotel for our 10 night stay in August. I had my reservations to start with as I did not think the pictures sold the hotel as a 5* however what we arrived to was worse than I even imagined. We arrived just before 11pm and we’re shown our room which is pictured- horrific stains on the carpets, walls, bed, everywhere! The room was dark and smelly with a balcony you couldn’t even step onto. The bed had a single towel on it which myself and my partner had to share that night to sleep which I can honestly say I didn’t get any of. We asked for a room upgrade twice the next day (wishing to pay of course) and we were told all rooms are the same despite a price list being at reception showing different rooms and different prices. The pool is very small not clean. I sat by the childrens pool for a very short time and noticed I was covered with grime- tiles in the pool were green with slime. The food was not too bad and the young waiters in the restaurant were polite and welcoming. We contacted on the beach who we booked through and we’re moved hotel the next day. The gentleman from on the beach was fantastic and did everything he could to support us. The hotel manager for faros was not impressed to hear we were moving to Marti Resort just 5 minutes walk away and began to bad mouth the resort. She felt Marti was the same as her hotel and that we wouldn’t be any happier apart from it being bigger “if we like that sort of thing”. The receptionist was very rude and they spoke in Turkish about us and we had to ask 4 times if we had checked out yet as she continued to try do other things. On leaving we met a gentleman who was delighted to hear he could move hotel as he had just arrived and was horrified at the hotel also. Overall this hotel is like something from the shining and is 2* if that. We successfully moved to Marti which I can confirm is 5* quality. Myself and my partner firmly believe the positive reviews for this hotel have either been paid for or written by staff as the entire place is disgusting. AVOID AT ALL COSTS!!

Location, location , location Best location overlooking de old harbor. Rooms not luxurious but very clean, friendly staff. Would stay here again for one or two nights, just for the location and the good price value. We had 2 rooms with each 3 people. Tip: if you want a authentic Greek breakfast for a cheap price, 2 minutes away by foot is Stella’s kitchen, Super!

La ubicación del hotel es impresionante! Teniamos el faro prácticamente dentro de nuestra habitación. Vistas espectaculares especialmente por la noche. La única pega es que llegamos y ya habian cargado a nuestra tarjeta el importe de nuestra estadía. Nos pareció una falta de respeto ni siquiera esperar a que llegáramos y consultar como queríamos abonar. No ofrece desayuno. Creo que hay una cocina común pero no tuvimos oportunidad de usarla. Hay cafetera y refrigerador en la habitación. Inmejorable relación calidad-precio. No hay alojamiento con mejor ubicación en Rethymno.