Riale Imperial Flamengo

I stayed at this hotel for 2 nights with my partner. All the furniture in the room is old and the cooling system has no control because it was old and it is only manual and I have 2 buttons only on and off. There is no other option to adjust the room temperature. Breakfast is between 6 and 10 am and at 9 am they run out of some food and they don't refill it. It is not worth the price you pay for booking a room in this hotel.

1. first of all, this hotel is not a 4-star hotel, and the main image with which the hotel is presented does not belong to it, the hotel has 2 floors, an old building, not an image of a new glass building, and this aspect is very important, because the Trip.com application should provide correct information, and not mislead customers. This information should be corrected urgently, because I consider myself deceived. 2. the only good thing about this hotel was the staff, who jumped to help us every time, were polite and extremely helpful, I liked this aspect, but ... 3. the hotel is extremely unkempt, the rooms are relatively ok, but the first night in the room we had cockroaches everywhere, the next day they changed our room and we ended up in a room that had a crooked bed frame and the mattress was lying on one side, so I fell out of bed. The third day they moved us to the third room, which was more ok, but the mattress was only defective on one side, but the bathroom smelled extremely bad. In the end I left it like that because I didn't want to stay 4 days to change 4 rooms. 4. Breakfast, the most unpleasant experience. The food was so bland that you wouldn't say you had anything to taste, it wasn't varied, it's clear that I would have preferred to eat out than at the hotel. If you still offer breakfast, how is it possible to charge for an expresso or a cappuccino? The free coffee offered was something in a filter, which was not drinkable. If we were in Brazil, one of the coffee countries, and we paid hundreds of euros for 4 nights, is it possible to pay for a coffee at breakfast that was overcharged? The fact is that it was one of the worst experiences at a 4-star hotel (which I repeat is 3 stars) where the kindness of the staff cannot compensate for the lack of quality of the accommodation services, the staff score 5 out of 5, the hotel score 2 out of 5, the breakfast score 1 out of 5. I believe that the hotel management should reconsider the quality of the information and services offered! Thank you!

This is an extremely impressive hotel i have ever experienced. The most impressive aspect is the service and Diego is a legend! Everything you need can be solved and managed by Diego super, professionally, systematically, precisely, prompt and warmly, just like magic and miracle. if I could score higher, I would have given triple so high as full score for Diego's service! I am really really glad to recall the days in this hotel!!!

Nice hotel, comfortable room. The staff was friendly and helpful. Close to shops and metro.

Boa hospedagem! Gosto de ficar no Riale, principalmente pela localização no Catete, pertinho do metrô e do Museu da República, de lojas, restaurantes, farmácias e do aterro do Flamego, que é uma maravilhosa atração turística do Rio de Janeiro. No entanto, ainda acho que o hotel precisa ser renovado. O preço da diária não condiz com as acomodações oferecidas. A limpeza é excelente e o café da manhã é razoável. Porém, quando o cartão chave do quarto não abria a porta, tive que voltar para a recepção andando pelos corredores imensos e quentes.Fiquei num quarto com um ar condicionado tão antigo, que o barulho não me deixou dormir direito. Dividi o quarto com uma amiga e não pudemos usar o banheiro com privacidade, porque a porta do banheiro não fechava. O staff é muito simpático, mas esqueci uns cosméticos no box do banheiro e nem entraram em contato para avisar, achei uma falta de cordialidade.

對於設備來説和聖保羅的酒店的中心酒店比有點差了，但是這個價格的價位區間又非常的合理。衞生條件一般，廁所會有點潮味