Hotel di Riverside

Easy Hotel is basic but easy to find, I got a basement one. It was neat and tidy but had funny smell, bed was comfy and everything worked fine. I am a big guy, so it felt a little small, easy checking in and out. Happy to hold my bag, Very very reasonably priced. Coffee shop and Wetherspoon around the corner for breakfast.

The room was pleasant enough, with a comfortable bed and TV with Netflix etc. The shower however had a broken shower head, which was easily fixed so wasn't too much of a bother. We however did have a quarter filled bottle of shower gel in our shower. There is also not much storage, if staying for more than a few nights. Our room was also not cleaned daily, as advertised. No one ever cleaned our room while we were out. We were fortunate enough to not encounter any staff until the morning we were meant to be leaving. No staff greet you as you come in, but that didn't bother us much in terms of self check in. But might not be suitable to guests with special needs. The worst of it had to be the 'Guest Relations Coordinator' Luke H. We emailed after being horribly awoke by a blaring alarm at 7am - when check out wasn't until 10am. We see this is a staff error and/or a misguided attempt at awaking guests 3 hours before check out. My disabled girlfriend was visibly distressed by this event, so wrote an email saying we would have to check out later has she would have to calm down from this experience, as she was very overwhelmed. Then instead of simply emailing a response, to us being upset at our rude awakening. Luke H, decided the most intelligent course of action would be to pound on our door half an hour later - only waking us further. He was beyond aggressive, agitated and confrontational in this interaction and I can honestly say I was in fear for our safety with his erratic and unpredictable behaviour during our conversation. I simply agreed with was he said, to try and stop his emotions spiral further out of control, in between his unhinged ramblings, stomping and pounding. After that situation was defused, we made sure our door was looked, in fear of his return. I would suggest to the hotel that Luke H, be place on some kind of company funded anger management course/support group to help him control these outbursts and for the general safety of guests and those who work with him. All the best. I would say that we would comeback to the hotel, as otherwise it was a positive experience, but the fear of seeing this man again will forever stop that from being possible. Luke H. is a truly terrifying individual and I would advise everyone who stays here to be wary of him.

Lovely apartment with everything you need for a comfortable stay in Cardiff. Friendly staff and only 5 minutes from the city centre.

Staff is very friendly and helpful! In the morning I check out the lady at the counter offered to help me store my luggage so I can take a look at the city without burden. The waiter in the restaurant upstairs is also helpful that he helps take the meal downstairs for me for takeaway(but I still suggest them to get paper boxes for food delivery). However after asking for toothbrush at night the staff forgot to bring me one so I have to get down to take it. Overall nice, will revisit next time!

Beautiful old style Hotel, large rooms and an entrance from an elegant age, simply beautiful. Real class, only had the one night, but in Cardiff and I will stay again. Staff were friendly and helpful 🙂

Room was fine, bed comfortable, wifi worked well. The food seems to be less good than previously. No marmalade! Brown bread of poor quality. Enjoyed the pancake machine though! Staff very helpful and pleasant, and I liked the luggage room service- that was very useful. I will probably stay there again- it's good value for the price asked and is in a central location. Thank you

Perfect Hotel to explore Cardiff! Really central. Lovely friendly staff. In fact every single person we met in Cardiff was so so friendly! Couldn't believe how quiet it was in the rooms considering we were there on a Six Nations weekend. Superb security on a Six Nations weekend that ensured only residents could access the Hotel. The rooms are compact, but perfectly formed, you have everything you need!! Bed was super comfy too! We didn't opt for breakfast so can't comment on that, but I would highly recommend this great Hotel. We would absolutely return!

The pillows were very comfy like putting ypur head on marshmallows, the room had a lovely view and was perfectly located for our stay.

Excellent location, close to the castle and Cardiff market with great range of food choice. Comfortable huge bed. Spacious bathroom. Excellent front desk services who has helped me to register loyalty program to get free parking.

Anniversary and birthday. Beautiful hotel looking over Cardiff Bay /Penarth. We had a room overlooking the bay on the 7th floor. Stunning views. Used the Spa and really enjoyed the hydrotherapy funnels. Try and avoid child swim times if you want a little peace. Breakfast was vast offering everything you could possibly need. Catering for vegans too. Lovely stay