Pengguna Tetamu
3 Julai 2024
I would give no stars if I could. This was by far the worst place we stayed in all of Italy and was an awful way to end our trip. Thankfully we only stayed here one night, otherwise I firmly believe our health and well-being would have suffered greatly. This hotel is FILLED with mold. The bathrooms were absolutely disgusting with dirt and mold everywhere in the shower. The ceilings were unlike anything I had ever seen before there was so much mold on them. You are hit with the awful stench of must and mold the second you walk through the door and I truly regret not turning around right then and there. Additionally, upon on check in we were told that random men would be working on changing the locks of all the rooms while we there. We were never notified of this previously and this was completely unacceptable to know that strange men were entering in and out of our room with our belongings inside. Not to mention that they were still there when we had returned from a brief walk to get ready for dinner and there was constant jiggling and beeping of the new door handles as if someone was going to walk right in at any moment. We did not have any comfort in the room what so ever and had to be on high alert at all times for the sake of someone possibly walking into our room. The room also had no AC. According to Luisa there was AC but if that was the case then they must have hit the controls under the bed or something because the room must have reached 100 degrees that night to the point where we had to open the windows in order to get any relief. We then could not sleep with the fact that the window/door situation in the room letting in all the noisy street sounds and bugs. My wife is pregnant on top of all of this and knowing that she had to sit there and breathe in these moldy disgusting fumes all night was unbelievable. We had also tried to bring these concerns to Luisa in which she had agreed to refund us to avoid any negativity being posted about this stay, however that was a complete lie. Even though we paid via credit card we were told to send over our personal, sensitive banking information in order to be refunded. Which we ended up doing, however from that point Luisa then completely ghosted us for 3 weeks with no refund as previously stated. So now not only was this stay absolutely horrendous, but now this place also has all of our info that they are doing god knows what with. I firmly believe this place is being run by a bunch of crooks who truly do not care about hospitality, their guests, or the conditions of their hotel what so ever. I will be attaching several of the pictures of the mold here as well so you can see for yourselves the terrible conditions that this "Luxury" on the River has. This whole entire place should be condemned by the city of Rome. I would not recommend my worst enemy to stay here.
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