Name: Ginevra Palace Hotel
Address: Via San Giovanni della Croce, 35, Rome, Lazio, 00166, Italy, Via San Giovanni della Croce, 35, Overseas, Itali

Pengambilan dari hotel

Meja depan 24 jam

Tempat letak kereta

Penyimpanan bagasi

WiFi

Sarapan pagi

Bilik dilarang merokok

DO NOT BOOK.  We checked in after a 10 hour flight to Rome. When we arrived to our room it was filthy. The lights were not turning on and we noticed what looked like a bed bug on the bed. We opened up the covers to see and revealed the stained sheets and absolutely disgusting mattress. We returned to the front desk and politely asked for another room as our room was quite dirty. They then gave us a new room and if course we were concerned about bed bugs so we again checked under the cover to make sure, and this time we found crumbs and hair, as if the sheets were not changed. I asked a housekeeper in the hallway if we could have new sheets for our bed, but I don't think she understood, and so she called the manager, Momo. Momo arrived to the room and immediately began yelling at us. He said we were causing trouble by checking the beds before getting in my girlfriends face and yelling at her more. I told Momo we weren't causing trouble, we just wanted the bare minimum of a clean bed, but he continued to yell at us, calling us crazy and telling us to find a new hotel. Momo also told us to contact ******* to request a refund which we did, however they have been attempting to contact the hotel and Momo for the last 2 weeks, which he hangs up on them each time they get through, so they are unable to refund despite us being in the building for less than 30 minutes (which was long enough for us anyways). It felt like a blatant scam, we were told to leave because we asked for new sheets and we did not get a single dollar back. Do not stay here, it is filthy, and the manager is incredibly rude and aggressive.

The bathroom in the reception smells like a public toilet. Our hotel room was bare minimum : the curtains are longer than the height of the wall, so they are all over the floor. The bed blankets are also not of good quality, so one may feel cold during the night. Room service does not clean rooms properly, for eg. Only does the bed but does not even go into the bathroom I think. Location wise it's very far from the main attractions , almost 40-50 minutes by public transportation. 

對酒店服務非常滿意，由於要趕早晨飛機，無法吃早飯，酒店前台主動提出提前為自己打包早餐帶走

30.6km from Fiumicino – Leonardo Da Vinci International Airport

Temukan ulasan 79 bagi Ginevra Palace Hotel, dengan penilaian 3.1 oleh pelancong sebenar di Trip.com. Terokai perkara yang digemari oleh tetamu terdahulu tentang hotel yang termasuk perkhidmatan, kemudahan, lokasi, bilik dan banyak lagi!

79 Ulasan Tetamu Yang Disahkan di Ginevra Palace Hotel - Terkini 2024 | Trip.com

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