Ulasan Occidental Aurelia

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your review.We are delighted to hear that you found the size of the room to your satisfaction, as we strive to provide spacious accommodations for our guests' comfort. Regarding the provision of water bottles, we offer complimentary water on the first day to welcome our guests, and we are always willing to assist with additional amenities upon request. We regret any inconvenience you may have experienced due to the location of the airport shuttle. While our hotel provides convenient access to bus stops, we understand the importance of seamless airport transfers and offer a transfer service to the airport for an additional fee, which might be a more comfortable option than a taxi. We apologize if the taxi fare was higher than anticipated and always encourage guests to inquire at reception for more cost-effective transportation solutions.We look forward to welcoming you back. Best regards,General Manager

Jawapan daripada Pihak Penginapan: Gentile Ospite,Grazie per averci fatto conoscere la sua opinione.Ci dispiace per il malfunzionamento del sistema di riscaldamento della sua camera e ci scusiamo per i disagi subiti. Abbiamo informato il reparto di manutenzione affinché possa risolvere quanto prima il problema ed evitare che possano ripetersi simili situazioni in futuro.Ci farebbe piacere poter avere un'altra occasione per ospitarla presso l'Occidental Aurelia. Cogliamo l'occasione per porgerle i nostri più cordiali saluti.General Manager

Jawapan daripada Pihak Penginapan: 尊敬的賓客，您好！非常感謝您選擇入住我們的酒店並留下寶貴的建議！我們非常感謝您對我們總體服務與環境設施的好評與肯定！您提及相關問題，我們也會進一步討論，定會不斷優化我們的服務，為各位賓客帶來更加驚喜舒心的體驗！本酒店全體員工熱切期待您的再次光臨！祝您生活愉快，一切順利！General Manager

Jawapan daripada Pihak Penginapan: 尊敬的賓客，您好！非常感謝您選擇入住我們的酒店並留下寶貴的建議！ 我們非常高興為您的旅途增添愉快的回憶！我們非常感謝您對我們酒店整體服務的好評！為賓客提供優質舒心的居住環境，賓至如歸的入住氛圍是我們的工作宗旨和不懈的追求！我們將繼續秉承温馨、關愛的服務理念，讓您在這裏感受到家一般的温暖。真心希望您能夠再次入住來感受我們的進步！祝您生活愉快，旅途順利！General Manager