Hotel berhampiran Moomin Snowcastle Finland di Rovaniemi

The room offered sufficient space, the bathroom was clean and looked new. We enjoyed the breakfast buffet, which offered a large variety of food and drinks. The sauna is also very recommandable. The location is central. There is a shopping mall just across the street, local and long distance bus stops are nearby. Personnel was very friendly and supportive.

Título: ”Estadia Desafiadora no Hotel Santa Claus, Rovaniemi” --- Durante a nossa recente estadia no Hotel Santa Claus, em Rovaniemi, experimentamos tanto pontos positivos quanto negativos. Este hotel de quatro estrelas, localizado no coração da cidade, prometia uma experiência encantadora, mas revelou algumas falhas. Aspectos Positivos: 1. **Localização Central**: Situado no centro de Rovaniemi, o hotel proporciona fácil acesso a várias atrações locais. Aspectos Negativos: 1. **Pequeno Almoço Repetitivo e Desorganizado**: A oferta do pequeno almoço não variava, tornando-se monótona ao longo da estadia. Além disso, a falta de organização e limpeza nas mesas foi notória. Apesar de nos ser pedido para escolher um horário para o pequeno almoço, não havia controle efetivo, resultando em confusão e desordem no buffet. 2. **Falta de Limpeza e Comodidades no Quarto**: A falta de creme na casa de banho e a inexistência de limpeza da bancada durante os 7 dias de estadia foram decepcionantes. 3. **Acomodações Insuficientes para Roupas**: A maior dificuldade foi a ausência de um roupeiro adequado no quarto, especialmente desafiador para uma família de quatro pessoas com roupas de inverno volumosas. Apenas quatro ganchos na parede não eram suficientes para manter as roupas organizadas, resultando em uma desordem constante no quarto. Conclusão: Embora a localização do Hotel Santa Claus seja ideal, as falhas na organização do pequeno almoço, na limpeza e nas acomodações dos quartos comprometem a experiência de estadia. Recomendaria aos gestores do hotel uma revisão nestes aspectos para garantir que futuros hóspedes tenham uma experiência mais agradável e confortável.

The staff at The Arctic City Hotel went out of their way to help us during a very difficult time. Prior to our arrival, our plans were disrupted by the sudden and unexpected death of a family member. We were devastated by the news and were unsure of how to proceed with our travel plans. The staff went above and beyond to help us navigate through changes to our itinerary. We were particularly touched by the staff’s emails offering kind words and condolences. It meant a lot to us. We cannot thank the good people at The Arctic City Hotel enough for your kindness and understanding during this difficult time. Their hospitality truly made a difference in our lives, and we will always remember their exceptional service with gratitude.

Perfect stay! Arrived on my own and was collected promptly at the airport - was offered to stop at Lidl on the way to collect some groceries. The apartment is really spacious and super warm! The sauna is great; gets up to around 85-90°C. The apartment is located about a 10 minute drive from the city centre or Santa's Village. There is shopping about a 3-4 minute drive. Unless you've rented a car, I would suggest using the offered taxi service which is run by the company. Kitchen has everything you'd need; microwave, hob, oven, dishwasher, fridge, freezer. My only suggestion would be a couple more towels because between showers and saunas, you'd be finished with them very quickly!

We booked this penthouse to have a nice weekend and enjoy beautiful view from the balcony. We carefully selected a very nice stay among all possible stays in Swedish Lapland and Finnish Lapland region reading all reviews and making a long research for a high-quality leisure stay. Instead we were forced to listen to around 9 hours of very loud unbearable rock through the whole evening. From 15:30-01 :00 90DB noise for 9 hours (harmful for health) 90 decibels is a high noise level, equivalent to the noise generated by a leaf blower or the sound level of a concert. Compared to 80 dB, 90 dB is 10 times more intense and twice as loud. Whenever you are exposed to this noise level, you should wear hearing protection. One could hear music even in the sauna. After two hours of nonstop noise and starting headache I contacted the host about full refund I got an answer that there is a festival just outside the building. Here is what I got as a reply: ”Is the music coming from outside? There is Santa open air music festival in the park by the riverside going thru the weekend.” Since host did not solve the problem I had to call to San Francisco USA airbnb support to solve the problem. Next reply from host was not apology and problem solving too. It was: ”This is a public outdoor event which have been promoted by the city of Rovaniemi. So it’s a well-known event, which attracts a lot of attention and visitors. We don’t ask our guests why they come to Rovaniemi. I can assume that many of our other guests come specifically because of this festival.” ”You cannot expect us to repost information about all public events in Rovaniemi.” I would not have booked this stay if I would have known that there is a very loud music in the whole apartment all night long non-stop. I do not know if anyone would. Since the attitude towards guest is so ignoring - I do not recommend this host. After getting in touch with Airbnb support I had a message from the host where the host offered second night instead of 82% refund (we would simply go home from that airbnb, the apartment was untouched yet). I accepted the night just to stop stressing. After listening to many hours of loud terrible noise I had a bad head-ache and a bad sleep. I would love to go home and regret making a booking. *it took us 1 hour to find parking outside before we checked-in. We parked on the river shore. Cleanlyness big minus: around toilet all walls in urine, dust on window floors and corners (non-professional cleaning) Hospitality non-professional. Host is interested in getting money, not in providing a nice and responsible service.

We stayed 3 nights spread out over our week in Rov. Each time check in was a breeze, each room was clean, warm, comfortable and the wet room had lashing of hot water. Perfect after a busy day of activities. The breakfast was exceptional for the price. Try the buttery porridge it’s amazing and I’m 🏴󠁧󠁢󠁳󠁣󠁴󠁿. Boiled eggs,meats, cheese, yoghurt and the best bread for toasting. There is even a kitchen for guests to make their own meals and a funky lounge area. And not forgetting the large sauna. All in this is the perfect base for a holiday,we even used the underground car park. Highly recommend this excellent place and it’s friendly staff

Everything is in the hotel. The sauna was also clean and it was nice to be able to cook. It was a pity that the reception was 4 minutes away by car. So it would be inconvenient if you don't have a car.

A lovely cosy place to stay, however the location really is in the sticks where transport is limited to around 3 buses to or from the city with the last bus arriving at 7pm. But the room was great and extremely warm in the minus 15 degrees temperature.

We booked on booking.com, but when we arrived to check in we were told our room had been double booked and we were being downgraded. We had originally booked the room with private sauna, so were very disappointed that we did not have this facility, particularly as the communal sauna is only open for around 3 hours per day and we had an activity booked the same time so could not use it at all. The location is stunning and we had fun walking the various trails from the hotel. We had two activities booked which both collected from the hotel, but otherwise we had to get taxis to and from the town centre as there is no public transport to the hotel. Taxis cost around €20 each way, and reception can book them for you. Room was nice, but the light switches were quite difficult to use. We were also a bit cold and could not see a way to up the temperature. The bath was lovely, and came with bubble bath, robes and slippers which we made use of. Our view was of a car park, so that was not great. Breakfast was amazing, lovely views and they even had honey on the comb. You have to book the restaurant in advance, or make alternative plans (but keep in mind there are not really any other options around the hotel). Staff were friendly.

The place is absolutely beautiful, only few steps from Ounasvaara Ski Resort. The Chalet was really good and cosy with amazing views from the windows and balcony. Our private Chalet had a second bedroom which we didn’t use as my daughter and myself preferred the first floor. We loved having our own sauna in the bathroom, great addition to relax and we enjoyed it sooo much! Breakfast was excellent with great selection, we loved the waffle maker! Staff were all helpful and pleasant. Location is excellent, not far from the airport, city centre, and Santa Claus Village. Overall, perfect Chalet, we would definitely recommend staying here, we had a great time!