Badrutt's Palace Hotel St Moritz

Luxurious seems too weak a word. Sumptuous. Elegant. Finery. Abundance. Exquisite. We arrived on the Glacier Express and asked to be picked up. The hotel sent a breathtaking Rolls-Royce (see picture). The driver, Massimo, was so kind and helpful he felt like a family member. This was our first impression, and it was an excellent taste of the things yet to come at Batrutt's Palace Hotel. Our room was lush and perfect. Our "balcony" would be better described as a terrace. Our view of the lake and mountains was breathtaking. Housekeeping and room service were graciously accommodating to any request. The concierges were also wonderfully knowledgeable and helpful. We didn't use the spa, but we visited it, and the ambiance was unique and very inviting.

The property is gorgeous and upscale and we were excited to see all the different restaurants and amenities. However, when we entered we noticed immediately that they were NOT hospitable in the least…..We had a reservation at kings social for dinner and the after party and we arrived early. We asked to walk around and were told it was for hotel guests only. We restated we had a reservation at their dinner club and we just wanted to view the property to which they reluctantly replied- “ok but please just don’t sit down anywhere”…..wow that was pretty off putting from the gate. We moved on to dinner at kings and the food was great, we paid the bill and had about an hour gap until the after party started. The waitress told us to go visit the bar upstairs in the meantime, she said since we dined at the restaurant it’s no problem. We ventured to the bar and immediately a man behind the rope very rudely said absolutely not, we weren’t hotel guests and couldn’t go in. We had just spent 300 CHF per person at kings and were dressed to the nines, and we were astonished at this level of rudeness. We explained the waitress from kings referred us there and again, very rudely he stated “no, nobody called me to tell me, and you are a guest for kings not here”. Mind you, we live in Los Angeles and are no strangers to elitist and exclusive locations, but even in LA this level of RUDE has never happened. Every corner we turned in badrutts palace seemed like a rejection, which we were not only not accustomed to, but found to be extremely unacceptable for such a beautiful property. We were so turned off that we left without staying for the after party we originally reserved at kings, and I can confidently say, I will never go back to badrutts or recommend to anyone.

The thoughtful touches throughout really elevate the experience - from the welcome amenities to the turndown service that somehow always happened at just the right time. The hotel's common spaces are beautifully maintained and actually invite you to linger rather than just pass through. The staff's genuine enthusiasm for their work shines through in every interaction.

An absolute gem that exceeded all expectations. The architecture and interior design created a sophisticated yet comfortable atmosphere. The housekeeping staff maintained everything to the highest standards, and the front desk team went out of their way to accommodate special requests. The lobby bar became our favorite spot for both morning coffee and evening cocktails, thanks to the talent

As a solo female traveler, safety and comfort are my top priorities, and this hotel delivered on both fronts and then some. The staff's attentiveness made me feel secure without being overbearing. The women-only floor was a thoughtful touch, offering an extra layer of privacy. But what really stood out was how the hotel fostered a sense of community among guests - the we

Simply perfect, this hotel ticks every box and some. Bedrooms modern yet classic, food and service throughout the whole hotel superb. Views stunning, car parking was secure and safe, one of the best hotels I have stayed in , in the world. The SPA was also lovely and afternoon tea was also to the standard of any UK London 5 Star hotel.