Hotel berhampiran Panhandle - Golden Gate Park, San Francisco

I want to share my recent experience at this hotel, which I regretfully cannot recommend. The hotel has an attractive location but is marred by a lack of basic amenities and poor customer service. During our six-night stay, we discovered on the second morning that there was no hot water. We informed the receptionist, Andy, but were met with a dismissive and rude attitude. We were informed that there would be no hot water for the rest of the day, and this lack of basic amenities was for a total of three days of the six days of our stay. Please note that according to California Civil Code §1940.2, it is the responsibility of the hotel to provide and maintain hot and cold running water for guests. To make matters worse, when we requested to check out early due to this issue, we were offered no refunds as our stay was prepaid on expedia. Expedia told us that the property was to decide while the property said it was expedia.. As I am a hotelier myself, I know it is the hotel’s call in the end. We were offered a shower facility in a separate building which was very inconvenient as we had to walk out of our building and take elevators to get there.. This was not a suitable alternative to the basic amenity that we had paid for. To add insult to injury, at time of check out, Andy offered us only $80 as a refund on a reservation worth over $1500, what a humiliating act, we could not believe it! Better not to offer anything, because really it is a shame to offer this to people.. We were one of the many customers to complain, and we saw that the receptionists had no sympathy towards anyone.. Yes, all businesses are there to make money, but not like this. What they did is close to stealing from someone! I cannot recommend this hotel to other travelers, and I will continue to write on other platforms to warn people..

We stayed one night only to attend a concert at 'The Warfield', a venue next door. The neighborhood is a bit rough but the hotel is just next door to where we needed to go and it was the best option we found. The hotel itself is quite nice, modern, clean. No complaints. We stayed in the King Room with Skyline view. It had everything we needed. A fully stocked mini bar, some snacks. The shower was frankly my favorite thing about the room. We ordered burgers and a breakfast in bed and the food was fairly good. The only thing I didn't like was the mattress, it had a dent on my side of the bed and was a bit uncomfortable to sleep in. Besides that, we never heard any noise from outside. It was a Wednesday so I don't know if it's loud on the weekends. Overall was a good stay, great option if you're going to the Warfield. We left the car with the Valet, it was a bit expensive but again, easiest option. They take and bring your car when you need it. We didn't have to wait too long. As for walking around the neighborhood, like I said, it's a bit rough. So use common sense.

Location of the hotel is good. As told, left side of the hotel is more safe than the right side as there are not many homeless people on the left side. The hotel provides daily cleaning and refills bath amenities automatically. The air conditioning is quite cool but can be adjusted, nevertheless, the blanket is not thick enough which slightly affected sleeping quality.

Very nice 👍 Convenient and clean, nice people, good position, comfortable room.

It is a clear and tidy hotel with no doubt. However, some of its staff were extremely rude. I went down to ask them if the hotel offered turndown services. The man starred at me then asked, in a highly disrespectful tone, “what do you mean by a turndown service?” Completely shocked that I would encounter such a question at a Nikko hotel, I could not say a word for like ten seconds while that man continued starring at me. How can I reason his behavior if not an intentional embarrassment?

Lovely quaint hotel that feels like it has some history. The renovations are modern with a comfy bed, pristine sheets and plush towels. The upgrade did a good job of keeping to original aesthetics and respecting the classic building. The location is a minute walk to Union Square and next to other bigger chain hotels. The staff were all very friendly especially the check-in with Vivian! Her friendly welcome and 5 star customer service after a long flight in was greatly appreciated! Comes with coffee and pastries in the morning in the lobby area before you start your day exploring the city. Will stay here again upon my return to SF.

Location is very close to union square and walking distance to China Town and powel station. Staffs are very helpful.

Location is super convenient, it is inside chinatown. There are no crazy peeps lurking the area. Lots of food in the vicinity, coffee shop just beside the hotel! Very near to the tourist spots which is also a plus! For the room, it is clean. Bed super comfy, no itchy feels. Room has no aircon, but it gets really cold during night time because of the weather. Toilet is also clean. Things are also secured, I left everything inside the room, still intact when we went back. Only thing i dont like is the curtains, not that clean and have stains, and the faint smell but this can be improved. Amenities are ok, there is a watter dispenser in the lobby area so you dont need to buy water.microwave is also available. Overall, hotel is highly recomnended!

Was here for holiday, chose this location as heard it is one of the safer areas. It was too bad, just that opposite the park there are quite of bit of homeless people sleeping. Location was alright, was accessible to Fisherman wharf, Golden Gate (took Lyft all the way). Around $10 to $25 per trip. Service was quite good, the staff was friendly and helpful. Even the cleaning staff was cheerful and greeted everyone. However for the room, it was not the best, not what i would expect of Hilton having frequent the brand in other countries. Unlucky as got one of the un-renovated rooms. Room was outdated. The shower is a one way, so you can't control the flow of the water. There isn't even a sink stopper to fill the tub. Overall because of the room, wasn't the best for me.

環境還可以吧，就是海邊，設施也OK，吃的早飯也不錯。 就是前台服務差的要死，前台的墨西哥人像是剛剛家裡直系親屬去世一樣，不想給人服務就別來做服務員，*********，避雷這個名字的服務員，很差勁👎