Hotel berhampiran Connected Life Church PR, San Juan

I will start with the most important reason for the low rating. The hotel is not clean. We had to wear shoes in our room because it had not been swept. The building next door is under construction and work starts at 7am sharp - no sleeping in if your balcony faces that side. Speaking of the balcony, when it rained, water came in from under the door. To help lessen the strong musty smell we had to keep the A/C super cold. There were mosquitos in the room both alive and smeared on the walls - see photos. The bed skirts have not been laundered in a long time. The hallways made me think of a mid-century sanitarium. I told the front desk there was a water leak going down the hall, so they put up a wet floor sign. As the the water continued to flow, the decided to toss a pile of towels on it. The breakfast area was treated by the exterminator during meal time...nope, not ok. Also the breakfast selections were sub-par, nothing fresh. Also they didn't turn on the A/C during the week. The lobby area is a hot mosquito playground. The side door to the courtyard is left open with a mosquito lamp inside the lobby, thus inviting them inside. Make sure stock up on what you may need. While the hotel had water and soda, the vending machines are out of order and appear to be so for quite some time. And they did not have laundry detergent as posted in the laundry area. I did a medium size load that took 2 cycles in the dryer totaling $6. Taking the elevator is a scary experience. If it comes when you push the button. It doesn't always stop evenly with the floor. So be prepared to step up or down when the door opens. And it stops with such a jolt that it actually loosened my hair clip. As stated, on their website, the pool pictured is not at the hotel. And the ”beach club” is about 2 blocks away and is on the water, but the water is not accessible. It is for sunbathing only. The photo of the beach on their website, is not related to the beach club they offer. When we decided to take the long walk to the beach, they didn't have any beach towels available. I would not recommend this hotel, regardless of price.

Mucho tiempo para comunic**** con servicios al cliente pero buen servicio

服務態度不咋滴

Location location location! Friendly staff and impeccably clean. Valet was excellent as well. They have a nice restaurant too! La Hacienda (a nice grocery store) is right in front. The perfect place to stay, and will be back for my next trip.

This was our first stay in this newly renovated “sister”hotel to the Condado Plaza Hotel across the street. I can easily say that this was the best Hilton Garden Inn I have stayed in. The location is just as you cross into the Condado section of San Juan heading east from the cruise ship terminals or at the end if heading from the airport (a $24 taxi ride). It’s a bit quieter than the heart of the Condado. The entire hotel is gleaming— a beautiful airy lobby that opens into the pool area, a breakfast restaurant, and a bar area. We lucked out on an upgrade to a high corner room with panoramic views of the ocean (picture attached) with a wrap around balcony. The room was nicely appointed and definitely upgraded from the previous property. This will be our new favorite when passing through San Juan on the way to adventures beyond. The only negative is the street noise on the side of the hotel but it was balanced by the view in my humble opinion— the view from the other side is of the lagoon also very nice.

Seluruh penginapan adalah menakjubkan. Kakitangan adalah sangat akomodatif dan mesra. Akan menempah perjalanan masa depan dengan hotel ini lagi dalam masa terdekat! Pemandangan itu sangat menakjubkan.

Our stay at the Courtyard Isla Verde was during spring break March 31st ——April 3rd room was outdated with a musky smell immediately exiting the elevator the only day we got our room serviced housekeeping stole my Grandson’s Apple Watch and we flipped that room upside down to look for the watch when this was reported to the manager on duty they were very unconcerned and made it seems as if we were lying they never got back with us after telling my Daughter that security will get back with us the next day my Daughter had to be proactive and call them again she then spoke with the housekeeping supervisor who stated she was not aware of the incident only after my Daughter asked for Valet slips to show check in and out times to show the head of Security came and spoke with us we were gone from 10 am until about 6 pm and the watch last registered at the hotel at 1:45 and we were not there at that time the lady that is head of security proceeded to say that the person who serviced our room clean it about the same time the watch mysteriously disappeared but also made the remark that the housekeeper has been with them for a while it has been a week and we have gotten no response from our call and complaint to corporate office our the security lady who took our info Beware of this hotel not only do the employees steal and lie it’s in need of a major update we stayed in room 816 becareful the balcony rails are loose and they had two wedding receptions Fri and Sat night and the bldg were the reception was held is located right below the balcony of room 816 the music went on into the wee hours of the night

Hotel ini terletak di lokasi yang sangat berpusat di bandar lama, anda boleh berjalan ke mana-mana sahaja. Sangat tempatan, dan perkhidmatannya sangat membantu. Persekitaran hotel tidak setanding dengan hotel tempatan yang terkenal. Lagipun, di bandar lama. Adalah disyorkan untuk tinggal di hotel ini selama 1-2 hari. Bermain di bandar lama. Kemudian pergi ke hotel untuk tinggal selama beberapa hari dan kemudian bermain barang-barang lain.

The staff were more than helpful, from the second we walked in Lewis immediately greeted us with drinks (free open bar) and gave us great tips on how to start our vacation. Also the communication between staff was top notch! I will most definitely be staying here again when I visit back.