Hotel berhampiran La Iglesia de Jesucristo de los Santos de los Últimos Días - Guaynabo, San Juan

Unfortunately, the high expectations I had for this place were lacking. First of all, I booked a deluxe room which included a TV in the room, sofa bed and was supposed to have its own entrance and privacy. As per the instructions on Hotels.com it stated that I should contact the property at least 24 hours in advanced for check-in details. I did just that and was met with a return message stating that I would receive the information prior to check-in on the day the reservation was to begin. Nevertheless, I didn't receive it until 4:15pm, mind you that the normal check-in times, as posted, are 3pm-10pm. Not only did I receive the check-in details about 1-2 hours late but also received a phone call with some confusing information. The lady informed me that my room had supposedly been ”overbooked” by the system and that my room wasn't available for my stay. That they would award me a room inside an ”apartment”, which is usually reserved for Airbnb and as compared to the deluxe room I had booked, included a larger space with a kitchen and other rooms which would be closed. I didn't really need a kitchen since I wasn't planning on cooking etc and was definitely skeptical and thinking how that happened since I had reserved the deluxe room days in advance and wasn't contacted for it at all. No other option was offered to me and I decided to go with it and give it a try... Unfortunately, upon arrival my skepticism was met with reality. All the access gates for the property are open, no locks, meaning anyone can enter the property at any given time. The only actual room which was open inside the ”apartment” didn't have all the amenities as the one I booked and the entire ”apartment” didn't have a single TV. Moreover, there were other people's belongings inside the room, ”apartment” and balcony, which in fact had a seating area but the cushions had been removed so it was useless. Another person's sandals, lighter and more surprisingly contraceptive pills were visible upon arriving. I found this to be unacceptable, specially during these times. I didn't feel comfortable and actually questioned the cleanliness and infection control, given that clearly no one had verified the lodging area and took care of the items which I previously mentioned. I felt unsafe at this time, not knowing if there was other people with access to the ”apartment”, given the fact that there were other people's items left in plain view. I contacted the property regarding the findings upon arrival and I didn't receive a response. I was confused about what to do since I definitely didn't feel safe and didn't know how to proceed since there's no front desk in the property. I never heard anything back and decided to vacate the property and seek lodging elsewhere. That meant having to pay for a hotel elsewhere and spend an additional quantity of money than we were expecting but it was a decision I made with my partner because ultimately we didn't feel safe!!!

I wouldn’t stay here again. The beds were comfy enough but the hotel is old and in need of some serious work. There are not two pools but one and it’s small, old & dirty. It is def not worth the resort fee they charge and the tiny pool is the only amenity they have. The breakfast is not up to pay with Hilton and def not worth $21 per person. It is barely worth the $6.95 upgrade charge as a diamond member. The hotel front desk staff when we checked in were great but the morning staff at the desk and in the breakfast area were rude and not welcoming at all. The ac in the room never got below 74 degrees which made for a hot hot day and night sleep for us. It’s overall not a great choice for a stay in San Juan.

Semua yang anda perlukan ada di sini. Restoran, kehidupan malam. Ianya sangat bagus! Hotel ini bagus dan bersih dan berhampiran SEMUANYA. Kami menyukainya dan akan kekal di sini menentang

Thank you for the excellent stay. we didn't manage to find the jacuzzi but we didn't try too hard, either. The pool was very nice, the pina colada was delicious, and the rooms were very comfortable. The infinity pool is on the cliff overlooking the ocean, it's small but beautiful, and it opens until midnight. Beach isn't close by and at the closest one tide is pretty high so we just stayed at the pool area.

服務態度不咋滴

This was our first stay in this newly renovated “sister”hotel to the Condado Plaza Hotel across the street. I can easily say that this was the best Hilton Garden Inn I have stayed in. The location is just as you cross into the Condado section of San Juan heading east from the cruise ship terminals or at the end if heading from the airport (a $24 taxi ride). It’s a bit quieter than the heart of the Condado. The entire hotel is gleaming— a beautiful airy lobby that opens into the pool area, a breakfast restaurant, and a bar area. We lucked out on an upgrade to a high corner room with panoramic views of the ocean (picture attached) with a wrap around balcony. The room was nicely appointed and definitely upgraded from the previous property. This will be our new favorite when passing through San Juan on the way to adventures beyond. The only negative is the street noise on the side of the hotel but it was balanced by the view in my humble opinion— the view from the other side is of the lagoon also very nice.

Seluruh penginapan adalah menakjubkan. Kakitangan adalah sangat akomodatif dan mesra. Akan menempah perjalanan masa depan dengan hotel ini lagi dalam masa terdekat! Pemandangan itu sangat menakjubkan.

Terletak di Isla Verde betul-betul di pantai dengan akses pantai. Berhampiran dengan lapangan terbang, agak dekat dengan tarikan lain tetapi ada yang sangat jauh. Jalur kedai/restoran yang bagus dalam jarak berjalan kaki. Kolam renang bagus dan kakitangan hotel bagus. Bilik pemandangan pantai sangat mengagumkan. Tidak mengalami sebarang bunyi atau gangguan yang kuat walaupun biliknya betul-betul di hadapan lif

The staff were more than helpful, from the second we walked in Lewis immediately greeted us with drinks (free open bar) and gave us great tips on how to start our vacation. Also the communication between staff was top notch! I will most definitely be staying here again when I visit back.